Ratings based on 3,161 Verified Reviews

4.3 out of 5
82% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Huntington Beach, CA

Not User Friendly

Posted Oct 16, 2017
Pros: The location was convenient.
Cons: Don't use stairwells for food service storage. Sound proof your dance/party/music venues.
First, very nice and clean room; visually. --- Beautiful Shower but no water pressure. --- Fancy but dangerously sharp sink faucet. --- They make using the stairs nearly impossible. The convention food staff uses the stairway for food storage and prep leaving the stairwell smelling like a sewer. the other stairwell does not let you go from a rooms floor to the convention area. --- They have music events, yet they do not provide any attempt to soundproof those event rooms. If they had booked some Rock n Roll, Blues, Classic Rock or other music that would have been loud, but endurable.. However, they had EDM playing until 2 am. What we heard in our room was the bass beat. THE SAME FRIGGIN BASE BEAT FOR FOUR HOURS!!! ----- No, we will never go back.
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Thank you for the feedback, Mike.We appreciate you mentioning our great location. However, we apologize for the issues you mentioned, especially for the noise levels due to the location of your room. We know the importance of a good night's rest and we are so sorry for this disturbance. We hope you will stay with us again, and we will be sure you have a quiet room and a better experience. Kevin A. Manager
3 out of 5
by A verified traveler from La Mirada

It is ok for 1 night

Posted Oct 9, 2017
Hotel stuff is rookie and staright from high school like, disgusting dirty swimming pool and around sitting area, no need vallet service, just use public high rise parking cross the hotel and save 75% from vallet service.
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
Thanks for being our guest, Mr.M. We're happy you enjoyed some aspects of your stay, although we wish your experience had been perfect. We never want to disappoint a guest, so please accept our apology. Our entire staff hopes you will stay with us again as we'd love to ensure your next visit is excellent. Thanks again. Kevin A. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, Ca

Great stay!

Posted Oct 3, 2017
Room was clean and very roomy, we got a suite. Check in was fast and employees were friendly. Third time we stay here and never has an issue!
Comment from Hotel Management
Oct 4, 2017 by m, Hotel Management
Hey Ruby! We're so pleased you had another awesome stay at Hard Rock Hotel San Diego and each time, we love having you as our guest! We will pass along the great comments to the housekeeping department! We can't wait to have you back! Kevin A. Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from los angele

Nice hotel close to Gaslamp quarter

Posted Oct 3, 2017
Overall everything was great. Staff was nice and very helpful. Room was clean. Only problem was with security when we were getting our keys. My fiancé was holding a cooler with waters, and was told he better not have alcohol in there. Felt like he was picked on for no reason.
Comment from Hotel Management
Oct 3, 2017 by Manager , Hotel Management
Thank you for staying with us, Ani, and for sharing your experience. It's good to know you enjoyed much of your stay, but we clearly missed some opportunities while you were here. We hope you will stay with us again so we can ensure your experience is excellent! Kevin A. Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs vanity

Posted Oct 2, 2017
For a Suite, I would expect a vanity. There was no place to "get ready" in front of a mirror and close to connections for hair styling tolols etc.
Comment from Hotel Management
Oct 3, 2017 by Manager , Hotel Management
Thanks for being our guest! We're happy you enjoyed your stay overall, although we wish your experience had been perfect. We never want to disappoint a guest, so please accept our apology. Our entire staff hopes you will stay with us again as we'd love to ensure your next visit is excellent. Thanks again. Kevin A. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft.Worth, TX

Good times

Posted Oct 2, 2017
Great location next to the ball park & convention center. Had lots of fun at the pool party as well
Comment from Hotel Management
Oct 2, 2017 by Manager , Hotel Management
We're so happy you loved our location! We love being part of the Gaslamp Quarter. There is always so much going on in San Diego's most happening neighborhood, all just steps away from the Hard Rock Hotel San Diego. Come back soon! Kevin A. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Clemente

Good vibes, good area, pool is a great time.

Posted Oct 1, 2017
''Twas my 29th birthday and I love the hardrock, pool was a great time as always and the location is awesome. There is so much to do in downtown Gaslamp.
Comment from Hotel Management
Oct 2, 2017 by Manager , Hotel Management
Thanks for staying with us and for your review! We love our location, too, and there's always something going on in the Gaslamp Quarter. All of us at Hard Rock Hotel San Diego look forward to your next visit! Kevin A. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Fancy shower

Posted Oct 1, 2017
10 star stay. They had a fancy shower that had multiple heads, one waterfalls over you and others from the side that is amazing. Very clean and accomadating staff. Literally in the perfect spot for gaslamp. Perfect if you're young and looking to have fun as there's 2 bars one is a rooftop bar
Comment from Hotel Management
Oct 1, 2017 by Manager, Hotel Management
Hi Jen, thanks for the amazing review! We're so excited you loved our great location and your suite! After a long day and night of entertainment, it's nice to come back to a comfortable and modern suite. And the spa-like bathrooms with rain showers and 'Sleep Like A Rock' bedding are guest favorites. Thanks again for the review, and all of us at Hard Rock Hotel San Diego hope you come back soon! Kevin A. Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Forks, ND

Perfect location for conference center & gaslamp.

Posted Sep 30, 2017
Nice location close to the conference center and gaslamp Quarter. Cool patio and pool area with lots of activities on Friday Saturday.
Comment from Hotel Management
Oct 1, 2017 by Manager, Hotel Management
Hi G, Thanks for staying with us and for your review! We love our location, too, and there's always something going on in the Gaslamp Quarter. All of us at Hard Rock Hotel San Diego look forward to your next visit! Kevin A. Manager
2 out of 5
by A verified traveler

Good location but

Posted Sep 29, 2017
Imagine the room next to you have 10 guests in the balcony at 4am and making noise. I've traveled a lot and stayed in many hotels worldwide and never seen any hotels let this happen. When we arrived I tried to use the cart in front of the door to move my luggage and the guy said you need to pay for this.. i wish I'd told him I already have paid $430 for 2 nights. Also went to the pool and I think the last time the renewed the chairs and sofas next to the pool was a long long long time ago. Good location though, however just next to the train station where you can easily hear it.
Comment from Hotel Management
Oct 1, 2017 by Manager, Hotel Management
Thank you for the review! It's great to know you enjoyed our location. We are so sorry you experienced some unpleasant noise during your stay. At times, our hotel is a little spirited. In the future, please don't hesitate to let us know how we can make your stay more comfortable while you are here. We hope you will consider staying with us again! Kevin A. Manager