Ratings based on 1,169 Verified Reviews

3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Good experience overall. Clean room. Inclusive breakfast. Professional staff. City view was great.
Comment from Hotel Management
Aug 17, 2017 by Angelica, Hotel Management
Thank you for your feedback . Having a hot breakfast is great, We look forward to welcoming you back the next time your travels bring you to San Diego.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent price for condition & breakfast

Posted Aug 9, 2017
Pros: Breakfast, water/drinks in lobby, cleanliness & price.
Cons: Complimentary evening reception (wine/beer and snacks) has been reduced to 4 nights per week when it used to be 7 nights per week.
Location: Excellent cafe across the street. Gaslamp quarter about five blocks away and an easy walk or cheap uber if need be.
About a mile away from our conference at SD Conference center, but an easy straight shot. Nice full breakfast, lemonade, water & coffee in the lobby. Shuttle driver for airport runs, Balboa Park & Zoo and the pier. Great value for the price of one hundred and fifty/night for two queen beds.
Comment from Hotel Management
Aug 11, 2017 by Angelica, Hotel Management
Thank you for your review. I apologize for the misinformation about our happy hour. We had just changed the hours and days. I love our location. Its perfect to enjoy the many things San Diego has to offer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff!

Posted Aug 1, 2017
Nice hotel and very nice staff especially the shuttle driver Mr. Alex.
Comment from Hotel Management
Aug 7, 2017 by Angelica, Hotel Management
Thank you for your comment. Alex is a great staff member always willing to go above and beyond for our guests.
3 out of 5
by A verified traveler

Posted Jul 30, 2017
Pros: Friendly staff, full complimentary breakfast, shuttle service to and from airport
Cons: Construction was on going causing the elevators to be delayed. Strange vibration sound inside room that was repetitive and disruptive.
Overall a decent hotel but it was in the middle of construction which disrupted some of the services and overall feel of the hotel. Staff was very helpful and nice. Breakfast was great.
Comment from Hotel Management
Aug 9, 2017 by angelica, Hotel Management
Thank you for taking the time to provide a review of your stay. I apologize for the disruption. Our second brand new elevator will be in service before the end of the year. We would love to have the honor of welcoming you back. After booking your stay please contact the hotel so that we may pre-assign the best room available.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service

Posted Jul 14, 2017
Good hotel, very reliable and convenient location. Friendly staff
Comment from Hotel Management
Jul 15, 2017 by Angelica, Hotel Management
Thank you for taking time to provide us with feedback from your stay. Our staff loves learning a little something about our guest. We look forward to hosting you the next time your travels bring you to San Diego.
4 out of 5
Recommended
for Couples
by A verified traveler

nice hotel close to everything in San diego

Posted Jul 6, 2017
Cons: breakfast and shuttle every half hour/45 mins.
Location: location is awesome, close to everything in San Diego. can also see the fire works from the balcony..
Free Hotel shuttle to/from airport, to harbors and san diego zoo. Breakfast was good, omelets are frozen and I think they warm up in the oven. Love the pan-cake machine. breakfast room gets crowded soon. maybe you can take a breakfast and take it to your room. staff was good/helpful. You have to book the shuttle in advance, they are like every 1 hour. due to driver switch in between. had flight at like 7.45 pm, so 6 pm shuttle is good, since it will take only 10-15 mins to reach at airport.
Comment from Hotel Management
Jul 13, 2017 by Angelica, Hotel Management
Thank you for taking the time to leave us a review. Your feedback is very important to us and we take it very seriously as it helps us to continuously enhance our experiences to better serve our guests. We value you as a guest and would like to provide another opportunity to be of service to you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Enjoyable Experience

Posted Jul 6, 2017
Pros: It was clean and inviting. Staff were polite and helpful. Was nice having a shuttle to help us get around. Free breakfast was convenient.
Cons: We
Location: About five blocks from harbor, Gaslamp District and Little Italy. Close to many attractions.
Went to San Diego for four days. Loved the city and experiences we had there. The hotel was very accommodating and courteous from the hotel manager to our shuttle drivers. Rooms were clean and comfortable.
Comment from Hotel Management
Jul 11, 2017 by Angelica, Hotel Management
• Thank you for taking the time to provide us with feedback about your stay. We are happy that you enjoyed your quick stay with us. Our shuttle is a great way to get around not only does it go to the airport it also goes to the harbor, balboa park, the zoo and Amtrack station. My management team and I love hearing about the great customer service our staff provides.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and nice.

Posted Jul 2, 2017
The hotel was very clean and well maintained. Staff was very nice! We enjoyed our stay and the hotel. The only problem we had was the door for the bathroom wasn't installed properly and kept getting stuck or coming off track. Nothing for me to complain about though. The breakfast was good and it was quiet at night. I didn't hear anyone else. I would definitely stay here again.
Comment from Hotel Management
Jul 4, 2017 by Angelica, Hotel Management
Thank you for your feedback. We are replacing the bathroom doors and meanwhile until the new doors come in having our maintenance team review the installation of the doors and reinstall the doors that were not done correctly. We look forward to hosting you again the next time your travels bring you to San Diego.
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

Nice hotel in downtown.

Posted Jul 2, 2017
Pros: They provided a full breakfast with a lot of options. The rooms were recently remodeled. Looks very nice.
Cons: If it is not hot, and seldom will be that close to the coast, the AC may not be adequate. It did not seem to cool my room enough, but I was OK.
Location: Downtown area within walking distance from a lot of places. Mall, bars, restaurants, ball park, waterfront, etc., if you can do a little walking.
Holiday Inn Express is in the downtown area within walking distance from a lot of places. Mall, bars, restaurants, Petco Park, waterfront, etc. If you can do a little walking, within a 2 mi radius, you can get to most things. This also helps with not having to find parking, which can be quite frustrating at times, and expensive. The hotel parking structure was convenient. There was always spaces available, and cheaper than other facilities.
Comment from Hotel Management
Jul 4, 2017 by Angelica, Hotel Management
Thank you for the feedback. My maintenance team is continuously evaluating our individual units and replacing those that do not function properly. I apologize that we didn't get to yours before your stay. We look forward to hosting you the next time your travels bring you to San Diego.
3 out of 5
by A verified traveler from Seattle

Just ok

Posted Jul 1, 2017
Pros: It was available during the time I needed a room.
Cons: A lot of little things are old and tired.
Location: It was an easy 15-20 minute walk to the convention center.
The hotel was fine, nothing more, nothing less. A bit noisy. It is tired and could use an update. Everything was adequate.
Comment from Hotel Management
Jul 4, 2017 by Angelica, Hotel Management
Thank you for your feedback. We are near the end of our renovations with a brand new fitness room, the first of our 2 brand new elevators and all our room remodel having been completed at the end of June 2017. We are currently working on tailoring the room to their individual configurations and needs. We welcome you back the next time your travels bring you to San Diego.