Ratings based on 1,436 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Walking distance to the convention center

Posted Sep 10, 2017
Pros: Great friendly staff and very accomodating
Cons: Room size was a little small but adequate
Location: Perfect location for taking advantage of the Gaslamp Quarter
Only about a 15 minute walk to the convention center and right in the middle of all the Gaslamp activities!
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Nice

Posted Sep 8, 2017
Pros: Location is within walking distance to many attractions.
Cons: The security feature of using a room card to access the elevator is a good idea but the hotel needs to make sure it works. Often had issues.
Location: Petco park, Seaport Village, USS Midway, tons of restaurants and bars
We have stayed at Kimptons in other cities and know they are nice. This hotel has a nice lobby and very beautiful pool and lounge area It is clean and staff are friendly and helpful. Rooms are small but bathrooms are spacious.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and convenient

Posted Sep 7, 2017
Would recommend friends and family to stay and staff was great
Comment from Hotel Management
Sep 8, 2017 by JJH, Hotel Management
What a great compliment to hear that you would recommend us to your friends and family! Thank you for sharing this awesome feedback and for being our guest. We hope this means you will also be back for another visit! Cheers, Jim Hollister General Manager
3 out of 5
by A verified traveler

bugs in the room

Posted Sep 5, 2017
There where bugs in the room, ugg. Once you see a bug you can't relax ... but when you see multiple bugs in your room its just gross
Comment from Hotel Management
Sep 8, 2017 by JJH, Hotel Management
We do hope that you brought your concerns to the attention of our front desk team during your stay. We have not been experiencing a related problem such as this, and would certainly want to follow up on your concerns. I'm sorry to hear your feedback as we want to always provide an awesome experience for our guests. Regards, Jim Hollister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Rooftop pool

Posted Sep 3, 2017
Our main priorities were a nice hotel within walking distance to the gas lamp nightlife, the mall, and restaurants. This met those points and we also enjoyed the rooftop pool on the fourth floor. The elevators had key card access and there was a restaurant attached to the lobby that we didn't try. Overnight valet was $45 plus fees after you check out. Staff was very friendly and helpful.
Comment from Hotel Management
Sep 8, 2017 by JJH, Hotel Management
Hello Alex We're so glad to hear that our location worked out great for you to take in the local Gaslamp area. Your comments are appreciated and we hope this means you will be back for another visit! Best Regards, Jim Hollister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017
Absolutely perfect! Wonderful staff and in the heart of downtown!
Comment from Hotel Management
Sep 8, 2017 by JJH, Hotel Management
We're thrilled to read your awesome comments! It is great to hear that it was "perfect" (that is music to our ears). We hope this means you will be back! Cheers, Jim Hollister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ny, ny

Posted Aug 31, 2017
A great hotel, very close to the gas lamp district and all the restaurants
Comment from Hotel Management
Sep 1, 2017 by JJH, Hotel Management
Hello Kev Thank you for choosing our hotel and the great feedback. We're glad to hear our location worked out well for you to enjoy the local Gaslamp area and hope your plans bring you back this way again soon. Cheers, Jim Hollister General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Fabulous hotel in a convenient location

Posted Aug 23, 2017
Pros: We loved the ambiance and the overall vibe of the hotel. Staff were friendly and accommodating and the location was central to all the action.
Cons: We found housekeeping a bit weak. Coffee was not refilled and the towel replacement was inconsistent.
Location: Only a few minutes away from the dock, easy to get to downtown.
We spent 4 days at the Palomar hotel and found it to be excellent. There were some well thought-out things that we really enjoyed: 1. Wine tasting happy hour in the lobby or arriba room. 2. Blackout curtains in all rooms. 3. Balcony entrance was in bedroom so we didn't have to worry about our kid accessing it. 4. Powder room in the living room space was a lovely extra. 5. Valet parking system let you text ahead to have your car brought round. 6. Hotel is right next to a CVS so you can pick up supplies 7. Very friendly staff 8. Sound-proofed windows to cover street sounds. 9. Lovely sitting area out on the balcony to enjoy your coffee. (Ours overlooked the pool down below). 10. Separate toilet room in bathroom. Very appreciated :)
Comment from Hotel Management
Aug 25, 2017 by JJH, Hotel Management
Hello lvie Thank you for the informative review that you shared about your recent stay as well as the photos. We appreciate the great feedback and are thrilled to hear you enjoyed your stay. We also need to hear about areas where we could make the experience even better, and will share your housekeeping notes with our team. If your plans bring you back to the area, we hope to see you again in the future. Best Regards, Jim Hollister General Manager
2 out of 5
by A verified traveler

Tiny rooms awkward interior

Posted Aug 23, 2017
Pros: The coffee bar in the mornings was top notch!
Cons: Standard door for the bathooms to block sound/door for shower/look at the engineering behind the AC design
Location: Everywhere you park here is insanely expensive unless you want to park 8 blocks away. Valet is $45 a night and across the street was I think $35/night
The room we got was not what was expected. When we reviewed the room we booked it did not match the actually room. It was really tiny with barely a closet. The air conditioner was always on full (lowest setting) but the room never seemed to cool down, which doesn't make sense to me. The shower had no door by design, so water just went all over the place, there was also at least a half inch of water on the bathroom when you were done showering. The bathroom door was a glass sliding door and didn't have a handle so we handle to use our fingers gently to open. The glass door made it really awkward pooping with my fiance feet away on the bed and could hear everything.
Comment from Hotel Management
Aug 25, 2017 by JJH, Hotel Management
Thank you for taking the time to share about your stay. We're sorry to hear that your guest room was not comfortable to you. We do have a variety of room types and depending upon availability, it sounds like another room may have been a better fit for you. Being that we do not have a parking garage, we utilize the services of an outside company and with this comes additional fees and again, I'm sorry for any frustration this may have caused. We strive to provide all of our guests with an awesome experience and regret to know we missed the mark in any way. Again, thank you for your time and the feedback. Best Regards, Jim Hollister General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from tucson az

Posted Aug 11, 2017
Nice hotel in downtown area. ...........................................................
Comment from Hotel Management
Aug 27, 2017 by JJH, Hotel Management
Thank you Marcel! Great comments about your recent stay and we appreciate you sharing your feedback! Best Regards