Ratings based on 924 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Friendly staffs and convenient location

Posted Dec 1, 2017
I stayed for 5 nights in the hotel for vacation. Great location close to everything. Hotel staffs are very friendly and helpful, especially those working at the lobby and breakfast cafeteria. Decent breakfast, like the waffle marker! Room is clean and comfortable. I only thing is strange is that the washing bowl was set in the room. Also, cleaning lady could come to knock as early as 9 am in the morning.
Comment from Hotel Management
Dec 3, 2017 by Waneda, Hotel Management
Greetings Agnes, Thank you for providing feedback on your recent stay, we are glad to hear you enjoyed our complimentary breakfast. We work hard to provide a clean and spacious room for our guests and are thankful you enjoyed it. Thank you for staying and we hope to see you again! Best Regards, Waneda Houangvilay Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from louisiana

Great hotel in great area

Posted Oct 28, 2017
The breakfast was awesome - hot options like scrambled eggs & sausages, fruit, cereals, waffle maker. Great location - can walk to many many super restaurants. Children’s museum is within walking distance. Staff very friendly.
Comment from Hotel Management
Oct 29, 2017 by Jennifer S, Hotel Management
Dear Rachel, Thank you for sharing your experience at the Residence Inn San Diego Downtown/Gaslamp Quarter. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations with our staff, location and delicious breakfast. Thank you for being our guest!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Location and in the middle of gaslamp

Posted Oct 16, 2017
Pros: The rooms having a small kitchen with a nice set-up. The room has the little things that one may not be thinking about and come in handy.
Location: There are many things to do like got the USS Midway or just got to nay bar, restaurant, or lounge and have a great time.
The Check-IN is really easy and fast, which is great after a two hour drive from LA. The hotel is also really close to everything and is walking distance from our room which made it really easy. I also liked the location because it is really close to the night life. i would recommend this hotel to anyone who is looking for a great place to stay for a vacation with a home feel. The valet service is really close to there car garage so if you need your vehicle right away you can have it within minutes by just sending them a text message.
Comment from Hotel Management
Oct 19, 2017 by Waneda, Hotel Management
Greetings Edwin, Thank you for providing such positive feedback on your recent stay at the Residence Inn Gaslamp. We are delighted to know you enjoyed our convenient location and that our staff provided great service. Thank you for staying and we hope to see you again. Best Regards, Waneda Houangvilay Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Placement

Posted Oct 16, 2017
This hotel puts you right in the heart of the Gaslamp district and within walking distance of everything you could want. The hotel is very nice and clean. All the staff were wonderful and accomodating. My only negative is that the bed was hard as the floor! No topper, and apparently extra firm. So if you are good with that, then I highly recommend this hotel.
Comment from Hotel Management
Oct 19, 2017 by Waneda, Hotel Management
Greetings Valued Guest, Thank you for providing such positive feedback on your recent stay at the Residence Inn Gaslamp. We are delighted to know you enjoyed our convenient location, right in the heart of Gaslamp! Thank you for staying and we hope to see you again, sorry about our firm mattresses! Best Regards, Waneda Houangvilay Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

As advertised.

Posted Oct 11, 2017
In the middle of gaslamp district, walk to convention center, very convenient. I was looking for the full breakfast hours before my trip but couldn't find it. So in case someone else is also looking for the same, it starts at 6am M-F and 7am on weekends. Lasts 3 hours.
Comment from Hotel Management
Nov 25, 2017 by Waneda, Hotel Management
Greetings Valued Guest, Thank you for providing such positive feedback on your recent stay at the Residence Inn Gaslamp. We are delighted to know you enjoyed our convenient location, right in the heart of the Gaslamp District. Thank you for staying and we hope to see you again. Best Regards, Waneda Houangvilay Front Office Manager
3 out of 5
by A verified traveler

Posted Oct 6, 2017
Staff were not helpful when we had a maggot problem with our room Felt as if we were an inconvenience
Comment from Hotel Management
Nov 27, 2017 by Waneda, Hotel Management
Greetings Valued Guest, Thank you for providing feedback on your recent stay. We are truly sad to hear that you experienced issues during your stay with us that was not resolved appropriately. Please know your comments will be forwarded to the correct department to ensure this does not repeat itself. Thank you again for staying and providing valuable feedback. Best Regards, Waneda Houangvilay Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great area in Gas Lamp. Very close to Petco field

Posted Oct 4, 2017
Place was nice. Breakfast was good with healthy options available.
Comment from Hotel Management
Oct 5, 2017 by Waneda, Hotel Management
Greetings Valued Guest, Thank you for providing such positive feedback on your recent stay at the Residence Inn Gaslamp. We are delighted to know you enjoyed our convenient location and our complimentary breakfast. Thank you for staying and we hope to see you again. Best Regards, Waneda Houangvilay Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017
It was wonderful and very close to the convention center
Comment from Hotel Management
Oct 5, 2017 by Waneda, Hotel Management
Greetings Valued Guest, Thank you for providing such positive feedback on your recent stay at the Residence Inn Gaslamp. We are delighted to know you enjoyed our convenient location, very close in proximity to the convention center. Thank you for staying and we hope to see you again. Best Regards, Waneda Houangvilay Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very centrally located in Gaslamp District. Greac

Posted Oct 2, 2017
Pros: Location cleanliness, staff, breakfast included
Cons: Bathrooms could use more hooks or towel bars. There was nowhere to lay clothes or hang wet towels. A large mirror in bathroom would be nice.
Location: Centralyo located around restaurants and bars. Walking distance to Seaport Village and marina
Experience the was the best. Very pleasing and helpful staff. If we needed something for our room they responded in a timely manner. Liked the suite room with kitchen setup. Nice place.location
Comment from Hotel Management
Oct 3, 2017 by Waneda, Hotel Management
Greetings Valued Guest, Thank you for providing such positive feedback on your recent stay at the Residence Inn Gaslamp. We are so glad to know you enjoyed our convenient location and that our staff provided great service. Thank you for staying and we hope to see you again. Best Regards, Waneda Houangvilay Front Office Manager
2 out of 5
by A verified traveler

Posted Oct 1, 2017
Cons: Reservation and cancellation policy
The bed was very uncomfortable. The amount of light was insufficient. Sink and counter were tiny. Biggest disappointment was their inability to work with Expedia since I needed to leave 3 nights early. I called them (both Expedia and Marriott) says before, in accordance with their cancellation policy. Nobody could help me. I followed the rules!!!! They got my money through Expedia. Expedia couldn't give me a refund because the Marriott wouldn't refund Expedia. There was record that showed I called on the 20th. Plenty early!! Neither could simply cancel 3 days!!! There was no more inventory. If the reservation was totally cancelled, I might not get the 3 nights that I DID need!!! I couldn't risk that!! That is a stupid way of doing reservations!!!! Simply take the end 3 nights off my reservation!! If someone calls to reserve it, give it to them!!! Not very difficult. If it is too difficult, change your process or just say that it's non-refundable!!! It certainly was non-refundable to me!!!! Not be using Marriott again.
Comment from Hotel Management
Oct 3, 2017 by Waneda, Hotel Management
Greetings Valued Guest, Thank you for providing feedback on your recent stay at the Residence Inn Gaslamp. We are saddened to hear you experienced challenges during your time with us. We strive to provide the best in service and realize that we have fallen short of your expectations. Please know your comments will be forwarded to the appropriate departments to ensure these issues are resolved moving forward. Thank you for taking the time to provide us with your valuable feedback. Best Regards, Waneda Houangvilay Front Office Manager