Ratings based on 3,160 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice Hotel

Posted Aug 4, 2017
Nice, clean hotel with friendly staff. Parking at the hotel is pricey at $47 so look around for nearby overnight parking.
Comment from Hotel Management
Aug 5, 2017 by Alyssa, Hotel Management
Ricky - Thank you for the great comments. Parking in downtown does come at a high price. We do offer a valet service for our guests at $47/night with in and out privileges. There are other self parking lots near us, just be ware of the in and out fees. I hope we will see you again! Be well, Alyssa Turowski, General Manage
5 out of 5
Recommended
for Everyone
by A verified traveler from Guelph, Ontario

Easter Weekend in San Diego

Posted Aug 3, 2017
Pros: The views from the rooms, the helpful staff and the location.
Cons: Nothing - loved it.
Location: As above - many sights and restaurants within walking distance. We walked around the harbour, the Gaslight District, etc.
Eight of us stayed @ the Westin for a ladies weekend this past Easter. Check in was smooth, the rooms had plenty of space and we had rooms with great bay views. We also took advantage of happy hour a couple of times :) Many of the restaurants that we planned on trying out were within walking distance of the hotel (as long as you were willing to work up an appetite).
Comment from Hotel Management
Aug 5, 2017 by Alyssa, Hotel Management
Hello Pam, Thank you for choosing to stay with us for your ladies weekend and for taking the time to share your experience. We are in the perfect location to take in the sites and restaurants within the city on foot. I hope we can host your next getaway. Be well, Alyssa Turowski, General Manage
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to Balboa Park

Posted Jul 21, 2017
It's a good plac e to stay but be aware of extra changes as in valet parking
Comment from Hotel Management
Jul 22, 2017 by Alyssa, Hotel Management
Hello Papaclif - Thank you for the great rating & I hope we will see you again soon! Be well, Alyssa Turowski, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent, not outstanding.

Posted Jul 19, 2017
We arrived late and could not find the valet entrance. I had to get out of the car, walk through the lobby to locate the valet. Then I had to call to navigate the driver to the location. One way streets all around. Wasn't easy to find. At check in staff was short with us. The front desk person didn't say anything wrong, just bad tone of voice. Exterior windows in the room are filthy. Maid was very nice and sincere. Despite the negative things that occurred, I think the next time there will be much more pleasant.
Comment from Hotel Management
Jul 22, 2017 by Alyssa, Hotel Management
Yes, we are on a block surrounded by one one streets and in a building with 4 entrances so I can understand how it can be confusing. It is disappointing to hear about your check in experience as we want all our guests to feel welcomed and excited about staying with us. I do hope we will see you again and show you a 5 star experience. Be well, Alyssa Turowski, General Manager
1 out of 5
by A verified traveler

Hidden costs

Posted Jul 18, 2017
I was not happy with the way the hotel was advertised, seemed depeptive. Room comfort was ok. I would still stay away. Cheers
Comment from Hotel Management
Jul 22, 2017 by Alyssa, Hotel Management
I am disappointed to see this low score and it is unfortunate to hear about how you felt. We want all of our guests to feel comfortable and enjoy their time with us. Thank you for sharing and I hope we can welcome you back and turn this around. Be well, Alyssa Turowski, General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Hampton, VA

Nice hotel in heart of Downtown

Posted Jul 12, 2017
Pros: I love how gym clothes can be delivered to your room for $5 (at the time of this post) if you want to workout. There's more but I'm out of characters.
Location: GasLamp is close (about 0.6 mile walk) the pier is close (about 0.5 mile walk), zoo is about 12 min drive away and so is Coronado beach.
I don't travel a lot and with this being a hotel of choice after 2 years of no vacation my wife and I expectations were set really high before arriving to the hotel. The hotel itself is beautiful and the staff that works there are phenomenal. I truly felt this was a home away from home from check-in to check-out. I didn't, however, like all of the fees included. For example, this is a hotel, however, it appears to be marketed as a "resort" so there were daily resort fees (about $23) in addition to the parking I saw available for the hotel was about $47 a day because it's Valet service only. With the valet service you can come and go as you please versus the other parking option (about $20 a day) is for overnight parking only - so basically if you exit the garage, you're looking at spending another $20. Multiply this by about 4 exits a day for whatever reason and that's $80. The drinks at the bar are fantastic, however, a bit pricey and the bartender is amazing. They do, however, have happy hour everyday from 3pm to 6pm with decent prices - my suggestion is to get all you can then. The regular rooms (not sure about suites) don't have microwaves in them but they do have refrigerators, so if you have leftover food that needs reheating, you'll have to take it to the bar to have them reheat it for you so I wouldn't recommend this to be a place to stay with small infants who have to have a warm bottle (unless of course you have a plug-in bottle warmer, that's different).
Comment from Hotel Management
Jul 22, 2017 by Alyssa, Hotel Management
Hello Rashaud - Thank you so much for taking the time to share your detailed review. I am delighted to hear that we were the choice hotel for you and your wife to get away to. I do hope we can welcome you back again sooner than later. Be well, Alyssa Turowski, General Manager
3 out of 5
by A verified traveler

hotel ok

Posted Jul 9, 2017
Pros: Room,and bathroom and staff.
Cons: Internet, bottled,water.
Location: Location great, near seaport, gas lamp, little Italy.
Room very nice, bathroom great. Internet horrible. No water brought to room except for one night. The water and internet is supposed to be part of the resort fee but it did not work for us.
Comment from Hotel Management
Jul 10, 2017 by Alyssa, Hotel Management
I am disappointed to hear about your troubles with the internet and bottle watered. Our internet provider did have an outage over the weekend, but was able to get all systems back working by late Sunday night. I understand it is disappointing, but I am happy to hear you still enjoyed your room and our location. I hope we can welcome you back soon for a more seamless stay. -Be well, Alyssa Turowski, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Beautiful hotel convenient location

Posted Jul 8, 2017
Hotel staff members were excellent - professional and friendly. I enjoyed the room amenities - rainfall shower head, lavender oil, comfortable bed and overall layout. It was easy to relax while in the hotel and the location was close to places I wanted to see/things I wanted to do.
Comment from Hotel Management
Jul 10, 2017 by Alyssa, Hotel Management
Katherine - Our signature Westin Heavenly Rain Shower is a great start or end to any day. The lavender oil is new this year and adds such a relaxing element to winding down after a day out in the city. Thank you for sharing and I hope we will see you again soon. -Be well, Alyssa Turowski, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to attractions

Posted Jul 7, 2017
Loved this hotel! Super close to things around town. Definitely would stay again
Comment from Hotel Management
Jul 10, 2017 by Alyssa, Hotel Management
I am so happy to hear you enjoyed our location and would like to come see us again. Thank you! -Be well, Alyssa Turowski, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Excellent hotel

Posted Jul 6, 2017
We spent 4 days in this hotel in our last summer vacation in San Diego. The staff is very kind, rooms are spacious and very clean. Location is great, took us 20 min to go to La Jolla, Coronado Island, and it is also convenient to stroll around the pretty Downtown San Diego. Pets are welcome, which I liked. I highly recommend this hotel!
Comment from Hotel Management
Jul 10, 2017 by Alyssa, Hotel Management
Julie - Our location is perfect for vacationers looking to experience all our city has to offer. We are central driving and walking distance to so much. We also love to welcome our four legged family members! Thank you for sharing and I hope we will see you and your family again. -Be well, Alyssa Turowski, General Manager