Ratings based on 277 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Nice hotel in old San Jose

Posted Dec 12, 2017
Pros: Quiet and serene
They have done an amazing job of cleaning up after the hurricane. We have been staying here for short stays for 20 years + and the staff is always friendly and helpful.
Comment from Hotel Management
Dec 12, 2017 by CAROLINA, Hotel Management
Dear Guest: Thank you so much for taking the time to leave your kind words. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Construction Survival

Posted Dec 5, 2017
Despite the whole town being torn apart, the Tropicana provided a quiet oasis and was within walking distance to the Old Town galleries and restaurants where there was no construction.
Comment from Hotel Management
Dec 5, 2017 by Elizabeth , Hotel Management
Dear Guest: Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, we are working in all your recomendations. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Posted Dec 5, 2017
Pros: Quiet and friendly staff.
We moved to this hotel away from one that was under construction because it is quiet here. Although they had damage here from a hurricane in September they are operating well and the restaurant is excellent.
Comment from Hotel Management
Dec 5, 2017 by mario vazquez, Hotel Management
thank you very much Mrs Anne Marie
5 out of 5
Recommended
for Everyone
by A verified traveler from Sherwood Park Alberta

Convenient to shops and restaurants.

Posted Dec 3, 2017
Pros: Clean and lovely pool area.
No problem for a late checkout and they arranged for transportation to the airport.
Comment from Hotel Management
Dec 5, 2017 by Elizabeth, Hotel Management
Dear Guest: Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, we are working in all your recomendations. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Tropicana inn

Posted Nov 23, 2017
Pros: The rooms are quiet, clean and the shower both strong and hot. A must after 10 days rocking on the ocean.
Cons: The TVs are still old world CRT and the remote/s had dead batteries but that’s rather trivial
A very convenient somewhat modest but very comfortable hotel right in the centre of old town and not too far from the port for those of you, who like me, have been diving a live aboard. You can walk through the restaurant to the town central square, just recently fully rebuilt and more comfortable to roam around.
Comment from Hotel Management
Nov 25, 2017 by Carolina, Hotel Management
Dear Guest: Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, we are working in all your recomendations. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from pioche, nv.

A bit of old Mexico

Posted Nov 22, 2017
Pros: location and ambiance
Cons: Possilbly more comfortable beds
Location: Literally in the middle of downtown San Jose. Lots of shopping and restaurants, don't need a car.
A historic hotel in the midst of downtown San Jose. Lovely gardens with pool set in courtyard. Also excellant restaurant attached to hotel.
Comment from Hotel Management
Nov 22, 2017 by Carolina, Hotel Management
Dear Guest: Thank you so much for taking the time to leave your kind words. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Great value with friendly and helpful staff

Posted Nov 10, 2017
Pros: The staff!!! From the front desk, to the restaurant crew, to the cleaning ladies, everyone was extremely friendly and helpful. Lounging by the pool.
Cons: It is a bit of an older hotel, but otherwise it was a fine place.
Location: Extremely convenient to all the shops and restaurants in the historic center. It is walkable everywhere.
My family had a wonderful 2-night stay at the Tropicana Inn, which conveniently located in the historic center. Many shops and restaurants were within a short distance from the hotel and the area is quite walkable. Bringing our newborn son with us, we didn't stay out too long, so the hotel's pool was a great place to just relax, and provided a place for him to sleep in the stroller. The breakfasts at the restaurant were simple, but very tasty. But the best thing about the hotel was the staff. From the moment we checked in to the time we checked out, everyone was helpful and friendly. We would definitely stay here again. The hotel is located centrally, the staff were friendly, and the it is well-priced.
Comment from Hotel Management
Nov 10, 2017 by Elizabeth Silva Front Desk Agent, Hotel Management
Dear Guest: Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, we are working in all your recomendations. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel in the heart of town!

Posted Nov 10, 2017
If you are looking for something different than the all inclusive resorts that feel generic, this is your place! Pool is amazing!
Comment from Hotel Management
Nov 10, 2017 by Elizabeth Silva Front Desk Agent, Hotel Management
Dear Guest: Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, we are working in all your recomendations. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Gresham, Oregon

Good value

Posted Nov 1, 2017
Pros: Convenient to Marina. Reasonably priced. Nice pool area. Right in the middle of down town. Birds in cages. Friendly pet cats roaming around. Friendly
Cons: AC, phone
Location: Downtown, but rooms well away from traffic and noise.
The grounds and pool area were tropical and beautifully maintained. They were in great shape considering the hurricane hit in September dumping 36 inches of rain on SJD in 48 hours. The ground floor of the hotel was flooded with 4 ft. of water. The room was simple. The AC didn't cool the room adequately (rm. 208) and the phone didn't work. They used to have a freezer on the ground floor for people to store their catch. We squeezed our catch into the kitchen freezer. The breakfast included with the stay was excellent including a choice of juevos rancheros. The pool was nice as was the pool area. The restaurant was a bit expensive, but had excellent food. Secure (24 hr) parking.
Comment from Hotel Management
Nov 13, 2017 by Karolina, Hotel Management
Dear Guest: Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, we are working in all your recomendations. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.
2 out of 5
by A verified traveler from Portland OR

Review after Storm Lidia

Posted Sep 21, 2017
NOTE: this review is a week after the storm hit. The pictures make the hotel seem very nice and we were excited to stay in the historical art district. Upon arrival the grounds of the hotel look disheveled. The pool was dirty and empty. The place looked run down. The staff checked us in quickly. The room had baby spiders all over the table. There was some type of lizard in bathroom. The water in the shower did not get hotter than room temperature. The streets were in repair due to the storm that hit. Overall we were fairly disapointed and checked out after the first night. I hope they clean themselves up because it seems they were once quite nice.
Comment from Hotel Management
Nov 13, 2017 by Karolina, Hotel Management
Dear Guest: Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, we are working in all your recomendations. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.