Ratings based on 453 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

The room was only big enough for the bed.

Posted Aug 23, 2017
With 2 people and 2 bags the room was packed. Nowhere to put the bags but the floor. For the price I thought it would have been a lot nicer.
Comment from Hotel Management
Aug 24, 2017 by Ashley Llamas, Sales Manager, Hotel Management
Hello, Thank you for staying with us and for your feedback. Our queen rooms do vary in size as we are a boutique hotel and some may be cozier than others. Next time you stay with us, please let us know and we would be happy to put you in a larger queen room. Thank you again for your feedback and for staying with us. Best Regards, Ashley Llamas Sales Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa, CA

Nice Hotel in center of town

Posted Aug 18, 2017
Pros: Location & friendliness of staff!
Location: Everything was close by! Beach, shopping, restaurants, museums!
This lovely hotel is situated in the middle of beautiful State Street. Shops, restaurants, museums and of coarse the beach, are all within a minutes walk. We had a standard room, which as expected wasn't large, but was very comfortable. The staff was friendly, professional and very helpful. The Continental breakfast was included with many choices...waffles, eggs, cereal, fruit, toast, danishes, coffee...We almost missed it, but the hotel does have a convenient Parking Lot right behind it, for a small fee. Great stay! Hope to return soon!
Comment from Hotel Management
Aug 18, 2017 by Ashley Llamas, Sales Manager, Hotel Management
Thank you for your feedback; we are so glad you enjoyed your stay and our location! We hope to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Classic building in a good location

Posted Aug 2, 2017
Had a great stay overall - clean & comfortable room in a convienent location :-)
4 out of 5
Recommended
for Everyone
by A verified traveler

Charming, Old California experience

Posted Jul 24, 2017
Located in the heart of State Street, surrounded by excellent restaurants, great sidewalk cafes, shopping, people watching and robust night life. Early California architecture, old style lyft with sliding gate, large room with two queen size beds overlooking State St., Continental breakfast included. We've stayed there one earlier time and would have rated five stars but this time, as senior citizens, we struggled, receiving no help with our luggage. Still, a lovely overall experience and will return.
Comment from Hotel Management
Jul 28, 2017 by Ashley Llamas, Sales Manager, Hotel Management
We love to welcome back repeat guests and thank you for your feedback! Next time you are here, we would be more than happy to help you with your luggage and apologize that didn't happen during your recent stay. We hope to welcome you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
The hotel is in a great, central location next to tons of bars and restaurants. The style is lovely and old, but that means the rooms are old too. Bed was small for two adults, only one nightstand, a lightbulb was out in our bathroom (there were only 2), and my hair would've dried faster if my boyfriend just blew on it for a couple of minutes instead of using the "hairdryer ". You also have to valet your car ($15 + tip) or try to find parking nearby which just isn't going to happen in downtown Santa Barbara. The staff was nice, the free breakfast was nothing special, and the decor is nice. The location makes up for the lackluster of the rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017
Grand hotel that has been updated. Great location and good breakfast buffet.
3 out of 5
by A verified traveler

Posted Jun 12, 2017 on Hotels
It's a decent hotel. The staff is nice and helpful. It's not in the best part of town, however. The room was small, but in good condition.
Comment from Hotel Management
Jun 15, 2017
Thank you for your feedback. We are sorry that you felt our hotel was not in the best part of town. The safety and feeling of safety of our guests is paramount and we can assure you that the city is devoted to providing constant police presence on State St. We do hope you will come stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 5, 2017
Location is great! In the heart of downtown Santa Barbara and very close to the beach/pier. You can walk everywhere for shopping, food, and entertainment. Top pillows were dirty like they hadn't been washed and were re-used. We ended up removing those pillows from our bed and using the ones underneath instead. Shower did not have inside waterproof curtain to prevent water from going outside the tub. Instead it was the curtain fabric itself and it got soaked/water all over the floor.
Comment from Hotel Management
Jun 15, 2017 by Jennie , Hotel Management
Thank you for your feedback. We pride ourselves on a clean and friendly hotel and we are looking into to the pillow situation.
4 out of 5
by Stacy

Fantastic service and great value!

Posted Jun 3, 2017 on Hotels
The staff was super accomodating as we had to make a change. Fantastic service and great breakfast. Great location!
4 out of 5
by A verified traveler

Great location and charm

Posted May 30, 2017 on Hotels
Quaint hotel with a lot of history. Rooms are small but the location makes up for it. Waking distance to everything!