Ratings based on 1,516 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Southwest Kansas

Nice hotel with all the amenities !

Posted Aug 17, 2017
Close to all the galleries and restaurants and shops!
Comment from Hotel Management
Aug 17, 2017 by Deb / Dir Sales & Marketing, Hotel Management
Dear Nick, Thank you, so much, for the 5 star review and your kind words. We are thrilled you enjoyed your stay with us and hope you had a safe trip home.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sandy, UT

Near square and shopping!

Posted Aug 16, 2017
Top notch in every respect. 3 minutes walking to square and 5 to Catheral. Full breakfast can't be beat and great atmosphere in bar area and front lobby.
Comment from Hotel Management
Aug 16, 2017 by Deb / Dir Sales & Marketing, Hotel Management
Dear Jim, Thank you for the 5 star review and your kind words regarding your recent stay. We are thrilled that you enjoyed your time with us and hope you had a safe trip home.
5 out of 5
Recommended
for Everyone
by A verified traveler from Peoria, AZ

Location, Location, Location

Posted Aug 15, 2017
Pros: Friendly staff, excellent breakfast buffet, on property parking
Cons: The rooms could stand to be updated
Location: See experience.
Came to Santa Fe to attend the Santa Fe Opera. The hotel is easy walking distance to the entire Plaza area, Shops, restaurants, museums, you name it is is probably walking distance from the hotel. The opera was a very easy drive from the hotel.
Comment from Hotel Management
Aug 15, 2017 by Deb / Dir Sales & Marketing, Hotel Management
Dear Bob, Thank you for the 5 star review! We appreciation you sharing your experience with us and know that our staff appreciate your special mention. We hope you had a safe trip home.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2017
Excellent hotel great location food delicious staff very friendly. Loved the 4:00 tea and sherry
Comment from Hotel Management
Aug 8, 2017 by Deb / Dir Sales & Marketing, Hotel Management
Thank you for the 5 star review! We are so pleased that you enjoyed your stay and appreciate your special mention of our staff and the tea and sherry hour.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Nice hotel next to the Plaza

Posted Aug 7, 2017
Pros: Close too the Plaza.
Cons: Need better internet, a laundry room and a microwave in the rooms.
Location: The Plaza was fun.
Staff was great, hotel was great, the only bad things I can say is that we were close to another hotel and the road. Very noisy drivers which woke us about 5 in the morning and around 11 pm the bar behind the hotel would recycle their glass bottles. Very noisy. The next bad thing was the internet, it kept going out, which for me was bad because I had to do school work. The next flaw was the hotel had bottle soap and the bottles in my children's room smelt like Nair. It made the kids sick with headaches and nausea. The staff was quick to correct the situation, but it was pretty gross. No laundry facilities or microwaves, which would have been nice since we got sick of eating out and needed clean clothes. Overall the hotel was nice, and the breakfast was really good, staff was attentive and the bar was fun and made great drinks.
Comment from Hotel Management
Aug 7, 2017 by Deb / Dir Sales & Marketing, Hotel Management
Dear Kimberley, Thank you for sharing your experience with us. We apologize for the issue with the internet, downtown noise and the bottled soap. We appreciate you notifying housekeeping and that they were able to remedy the situation. We are actively changing out the shampoo bottles to a new brand so that other guests will not encounter the same problem. I have alerted the internet technician to your issues and thank you for letting us know about it for your room area. We hope you had a safe trip home and thank you for staying with us.
5 out of 5
Recommended
for Families
by A verified traveler

Wongerful Hotel for a grandparent traveling with

Posted Jul 17, 2017
Pros: Intimate feeling and location
Location: Shuttle to various places of interest
Close to the plaza. The pool was a great spot to relax after site seeing. I felt safe there with my 16 year old Grand daughter. Excellent breakfasts got our day off to a good start. Staff friendly and helpful.
Comment from Hotel Management
Jul 17, 2017 by Deb / Dir Sales & Marketing, Hotel Management
Thank you for the 5 star review. We are so pleased that you enjoyed your time with your granddaughter at the Inn. We want to thank you for your special mention of our staff, too. We hope you had a safe trip home.
5 out of 5
Recommended
for Couples
by A verified traveler from SLC, Utah

Nice, relaxing hotel

Posted Jul 11, 2017
Pros: Location and amenities
Cons: Update the hallway to the deluxe rooms
Location: Everything was an easy walking distance and we took a different route each time and discovered new things. Quick hour drive from Albuquerque.
This hotel is a few short blocks from the plaza square which is often bustling. We appreciated coming "home" after shopping, touring museums, dancing to bands playing in the plaza, and then having a fire in our fireplace (Deluxe room) or sitting by and swimming in the pool in their lovely secluded area. The hall way to our room was a bit dated but the room was very clean, nice amenities and provided us with a wonderful, comfortable get away. The staff was available and friendly. The buffet breakfast was included and very nice. Parking was included.
Comment from Hotel Management
Jul 12, 2017 by Deb / Dir Sales & Marketing, Hotel Management
Dear Harper, We appreciate you taking the time to share your experience with us and want to thank you for choosing the Inn for your stay in Santa Fe. Thank you for your accolades and for your suggestions. We are pleased to share these with our staff and general manager. Safe travels,
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Great hotel for families!

Posted Jul 9, 2017
We were traveling with two small children. For the price, the location can't be beat! The free buffet breakfast, pool and afternoon biscochitos kept our little ones happy. Rooms are on the small side, but that's to be expected, especially if you want an authentic Santa Fe experience. Also, traveling with a one year old, I didn't feel the need to baby proof the room. The furniture was all rustic wooden furniture, so no modern sharp corners to worry about.
Comment from Hotel Management
Jul 10, 2017 by Deb / Dir Sales & Marketing, Hotel Management
Thank you for the 5 star review! We are so happy that you enjoyed your time with your family. Hopefully, all the extras helped this "tired mom" enjoy her vacation. We hope you had a safe trip home.
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Co

Posted Jul 9, 2017
Great location close to the plaza. Comfortable rooms but not very large. Very helpful staff.
Comment from Hotel Management
Jul 10, 2017 by Deb / Dir Sales & Marketing, Hotel Management
Dear Clay, Thank you for taking the time to share your experience with us. We appreciate your comments and the special mention regarding our great staff. Safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Jul 9, 2017
Breakfast is excellent. Lots of choice of food. The hotel is close to everything although we did the trolley ride when we got to the hotel. And then we went around the city. It is a nice experience after 27 years of not seeing Santa Fe
Comment from Hotel Management
Jul 10, 2017 by Deb / Dir Sales & Marketing, Hotel Management
Thank you for sharing your experience with us. We are so pleased that you chose the Inn after not having stayed in Santa Fe for 27 years. We hope you had a safe trip home.