Ratings based on 1,044 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from arizona

Hotel?

Posted Jan 2, 2018
Expedia like all booking sites, falls to disclose that this not a hotel--as rooms in a building--but a very old motel scattered over multiple two story buildings with no elevators. Big difference. While the property location and restaurant were decent, there was no disguising how old this complex is and the amenities were in a central building quite far from room complexes.
Comment from Hotel Management
Jan 8, 2018 by Veronica Bustamante, Hotel Management
Thanks for staying with us. We appreciate your feed back!
1 out of 5
by A verified traveler from Arlington, TX

The most terrible inn I’ve been

Posted Dec 31, 2017
First of all, the price is ridiculous. Even though it is close to down town, I had to pay for parking ( $5 per day) and every hotel facilities looked old and latch. Second, hotel staffs are not friendly at all. On the first day, there was a fire early in the morning and I didn’t have water because of the fire. I asked the staff to give me another room and he said that there is only one room left “fortunately”. He added if you don't wanna move to the room, look for another hotel. I was so mad at the time cuz I couldn’t sleep well because of the fire of the last night and the rude attitude of the staff. Lastly, there was a funny smell on the pillow and there was a noise whenever I move in the bed. I would look for other hotel, not this one. I’m really hoping that my comment would be helpful.
Comment from Hotel Management
Jan 8, 2018 by Veronica Bustamante, Hotel Management
We're sorry you were unhappy - we will hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from denver

Ybedd

Posted Dec 29, 2017
Everything at the hotel was excellent. The one consideration I have is the king size bed was really a queen size
Comment from Hotel Management
Jan 8, 2018 by Veronica Bustamante, Hotel Management
Thanks for staying with us. We appreciate your feed back!
4 out of 5
by A verified traveler

Average NM Hotel

Posted Dec 28, 2017
A solid hotel, average in everything. The highlight of this hotel was the staff. Absolutely phenomenal and helpful. And exceedingly friendly.
Comment from Hotel Management
Jan 8, 2018 by Veronica Bustamante, Hotel Management
Thanks for staying with us. We appreciate your feed back!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Very comfortable hotel. Bed was soft room clean.

Posted Dec 28, 2017
Pros: Comfortable bed. Very polite workers.
Cons: The toilet was very small and low. Toilet paper was very cheap and rough.
Location: Location was perfect for me to be able to visit my family.
This motel was close to where I needed to be. The staff was very polite and helpful. Organization of the continental breakfast needs to be improved. Too much confusion for the guests who were trying to select items for their meal.
Comment from Hotel Management
Jan 8, 2018 by Veronica Bustamante, Hotel Management
Thanks for staying with us. We appreciate your feed back!
2 out of 5
by A verified traveler from albuquerque, nm

Slightly overpriced given the experience quality

Posted Dec 28, 2017
Nice hotel in a convenient location. Hotel staff was friendly. The room was clean but slightly dated. Really didn't have an issue until the next morning when I tried to iron my clothes using their pathetic excuse for an iron, which also leaked all over my clothes. Worst of all, by far one of the most uncomfortable mattresses I've ever slept on; the pain really made an impact on the next couple days.
Comment from Hotel Management
Jan 8, 2018 by Veronica Bustamante, Hotel Management
We're sorry you were unhappy - Will work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel walking distance to downtown

Posted Dec 26, 2017
Pros: location, free breakfast was very nice with a lot of choices, availability of hot water and coffee all day long.
Cons: cleaning of the rooms can be better, replacing of toilet tissues and tissues more efficient
Location: very close to downtown and all city attractions
the hotel is situated just outside the downtown area. You can easily walk to downtown or take a hotel shuttle, also the hotel is next door to Whole Foods Market.
Comment from Hotel Management
Jan 8, 2018 by Veronica Bustamante, Hotel Management
Thanks for staying with us. We appreciate your feed back!
3 out of 5
by A verified traveler

Posted Dec 23, 2017
So so room, good bar and restaurant food was was good.
Comment from Hotel Management
Jan 8, 2018 by Veronica Bustamante, Hotel Management
Thanks for staying with us. We appreciate your feed back!
3 out of 5
by A verified traveler

Basic hotel

Posted Dec 19, 2017
Don't pay extra for a superior room. The king room we got was very basic. Bed was old and not comfortable. Staff was friendly. Price was good.
Comment from Hotel Management
Jan 8, 2018 by Veronica Bustamante, Hotel Management
Thanks for staying with us. We appreciate your feed back!
5 out of 5
Recommended
for Everyone
by A verified traveler

central, simple

Posted Dec 16, 2017
Pros: central, lots of rooms, easy to accomodate changing configurations
Cons: day staff, mag strips are problematic, internet was poor
the night staff was great, day staff a bit preoccupied
Comment from Hotel Management
Jan 8, 2018 by Veronica Bustamante, Hotel Management
Thanks for staying with us. We appreciate your feed back!