Ratings based on 215 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Barbados

Great hotel

Posted Oct 13, 2017
Pros: Excellence in Customer Service
Cons: All great
This was my first time at the Holiday Inn Santo Domingo, excellent service from reservation until check out, special thanks to the front desk staff, extremely friendly and excellent customer service. Will definitly book again.
Comment from Hotel Management
Oct 16, 2017 by GM, Hotel Management
Dear Guest Omar: Thank you for your feedback and for sharing your experience with us, also thanks for your compliments about our staff and services. We're very glad to have loyal guests such as yourself! We hope to see you in your next visit to Santo Domingo City. Sincerely, Holiday Inn Santo Domingo
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Awesome job Holiday Inn

Posted Oct 5, 2017
Beautiful Hotel conveniently located in the Financial district. Mall, restaurants, sightseeing all within easy access. Hotel staff also fluent in English and were amazing. Hotel breakfast was delightful especially the sugar free fresh juices. The steak dinner with goat cheese sauce was succulent. Staff very attentive, gracious and ever willing. Floor to ceiling room window provided an awesome view. Thoroughly enjoyed my stay here and will absolutely recommend and return to this hotel. Thanks again to all the staff here. You guys truly rock
Comment from Hotel Management
Oct 12, 2017 by Gerente General, Hotel Management
Dear Guest Dawn: Thank you so much for your review of our hotel and We appreciated your visit. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love". Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Excellent

Posted Oct 2, 2017
It's clean and the staff at the front desk is wonderful so is the service, we order some food to our room and the people deliver, good care and very professional. I will come back.
Comment from Hotel Management
Oct 14, 2017 by Gerente General, Hotel Management
Muchas gracias Sr. Samuel por sus comentarios, lo apreciamos!
5 out of 5
Recommended
for Everyone
by A verified traveler from Punta Cana, Dominican Republic

Posted Aug 22, 2017
Staff is very helpful and fast. Rooms are clean and comfortable. Location is great. It's downtown of Santo Domingo. Located very close to 2 famous shopping centers: Blue Mall Agora
Comment from Hotel Management
Aug 25, 2017 by The Management , Hotel Management
Dear guest Mr Artur, Thank you for your feedback. We hope to see you soon in our hotel. The management
5 out of 5
Recommended
for Everyone
by A verified traveler from san juan. PR.

Nice business hotel.

Posted Aug 22, 2017
Nice hotel in the middle of the city. Good for the money.
Comment from Hotel Management
Aug 25, 2017 by The Management , Hotel Management
Thank you for your feedback.
5 out of 5
by Luis

Very good

Posted Jun 30, 2017 on Hotels
Service, location, clean, all very good
Comment from Hotel Management
Jul 3, 2017
Thank you for your feedback
5 out of 5
by Peter

Posted Jun 14, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017
Thank you for your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from p

Best business hotel in Santo Domingo.

Posted May 25, 2017
Excellent staff that will go to the extreme to make you happy. Great location for biz, plenty of top restaurants to eat near by. Good breakfast, nice rooftop pool ...go and see it for yourself
Comment from Hotel Management
Jul 3, 2017 by GM Assistant , Hotel Management
Thank you for your feedback. We aprecciate your stay with us.
3 out of 5
by A verified traveler

Posted Apr 18, 2017 on Hotels
Comment from Hotel Management
Jun 14, 2017
Estimado Sr. Anonimo, En nombre de todo el personal del hotel le agradecemos sus comentarios sobre su experiencia durante su pasada estadía en nuestro hotel. Esperamos en nueva ocasion poder brindarle un servicio que merezca 5 estrellas. Igualmente agradecemos su interés en mejorar nuestro servicio. Nuevamente gracias por recomendarnos, por su lealtad y por haber estado en nuestro bello hotel. Esperamos poder servirle nuevamente. Cordialmente, UL
5 out of 5
Recommended
for Everyone
by A verified traveler

In the right place: good restaurants, night life

Posted Apr 14, 2017
Excellent highly recommended hotel High security in the area Excellent pool and lounge Walking distance restaurants and bars Clean and good space rooms Great place to stay
Comment from Hotel Management
Apr 17, 2017 by The Management, Hotel Management
Dear Guest Anonymous: Thank you for your feedback and for sharing your experience with us. We appreciate your compliments about our staff and services. Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City. Sincerely,