Ratings based on 505 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from New York

Excellent location for downtown sites.

Posted Sep 22, 2017
Friendly and helpful staff. Close to all major sites.and transportation. Cafe on site for a quick bite. Wine Happy Hour!
Comment from Hotel Management
Sep 22, 2017 by Thomas, Hotel Management
Hello Ed! Thank you so much for taking the time to write us a review. Your feedback is critical in the development of our property. Customer service is our top priority and I am so glad that our staff made an impact! We look forward to seeing you on your next visit to Seattle!
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Sep 22, 2017
Great location downtown. Nice friendly helpful staff.
Comment from Hotel Management
Sep 22, 2017 by Thomas , Hotel Management
Hello Beverly! Thank you for taking the time to write us a review! I appreciate your feedback. We strive on great customer service so thank you for the kind words. Please come back and stay with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Convenient and nice staff.

Posted Sep 22, 2017
Pros: Staff listens and is helpful.
Cons: On my last day, cleaning crew try to enter the room while I was in the shower around 9 AM. Check out time is 11 AM. Not cool!
Location: Convenient. Walking distance to water front. Transportation close by to bus and rail system. Lot of restaurants in the area.
I had a good stay. Staff was pleasant and very helpful.
Comment from Hotel Management
Sep 23, 2017 by Thomas , Hotel Management
Hello Sue! Thank you for taking the time to write us a review! Your feedback is very important to our property. I am very glad that our staff made an impression! Although I apologize that our housekeeping crew REALLY made an impression! I can assure that there must have been some sort of mix up on our end with communication. I promise you, that is not the normal protocol. We very much value our customer service. Again, thank you for taking the time to leave feedback. It means a lot. Please come stay with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbia SC

Great location downtown!

Posted Sep 20, 2017
Pros: Our quiet, comfortable 2 bedroom queen suite on the 8th floor was great.
Very pleased overall. Close to almost all sightseeing spots in downtown Seattle.
Comment from Hotel Management
Sep 21, 2017 by Destanie, Hotel Management
Thank you for staying with us! We're glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with sports bar/good food

Posted Sep 17, 2017
Pros: Location
Located within walking distance of Pikes Market/art museum/Monorail
Comment from Hotel Management
Sep 18, 2017 by Spring - Front Desk Supervisor, Hotel Management
Hello and thank you for your feedback. I'm happy to see you enjoyed your time with us. We would love to welcome you back our guest in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Great location... small rooms.... comfy hotel... Nice staff !
Comment from Hotel Management
Sep 15, 2017 by Tabitha, Hotel Management
Hello, We are glad that the staff were able to exceed your expectations during your stay. We are looking forward to seeing you again in the future.
3 out of 5
by A verified traveler from san fran

Very dated

Posted Sep 12, 2017
Room was very small, old, no view (brick wall!). Bed was comfortable. No breakfast facilities.
Comment from Hotel Management
Sep 15, 2017 by Spring, Front Desk Supervisor, Hotel Management
Hello To, thank you for leaving a review of your stay. We are in the process of renovating the property. We want to make each room as comfortable as possible. The beds were one of the first steps we took to do so. I'm happy to see you noticed the beds were more comfortable. We are also working with our restaurant on site to provide a breakfast service for our guests. Hopefully, that will be underway very soon. We would love to have you back the next time you're in Seattle. Thanks, again.
1 out of 5
by A verified traveler from Philly

Good location

Posted Sep 10, 2017
Very poor yellow lights seems like funeral home.Safe after 3 times calling help did not work.you can hardly read with light.
Comment from Hotel Management
Sep 16, 2017 by Destanie, Hotel Management
Thank you for staying with us! Sorry we did not meet your expectations. We hope to see you again. .
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramemto

Excellent location

Posted Sep 7, 2017
I'm so pleased I chose this hotel. The location was perfect. It was walking distance to Pikes Place and the Pier. So close to the museum. The price was good. The staff was so nice. They had wine tasting happy hour for free. Just watch out for the homeless which is bad around downtown.
Comment from Hotel Management
Sep 16, 2017 by Destanie, Hotel Management
Thank you for staying with us! We are glad you enjoyed your stay. We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Wa

Tiny room, but great staff

Posted Sep 6, 2017
Pros: The location and staff.
Cons: Bathroom is unsafe and more counter/storage.
Location: Located in downtown. We walked to Pikes Market, about 8-10 blocks. Shopping is about the same distance.
This hotel is expensive, but it is located downtown so I assumed that was why. Very clean, updated( for an older hotel), and the staff was very professional. It is within walking distance to many places. The only negative is the rooms are extremely small, and the bathroom is EXTREMELY small. No lid on the toilet which is right next to the sink. The electrical outlet is located above the toilet next to the sink. My daughter and I were paranoid about accidentally dropping our hair dryer in the toile. My 19 year old accidentally dropped a couple of towels in the toilet. The area around the toilet is so confining that if you are heavier or tall, you won't have enough room to fit. Also, no counter space to set anything down.
Comment from Hotel Management
Sep 16, 2017 by Destanie, Hotel Management
Thank you for staying with us! We are glad you enjoyed your stay.