Susan, thank you for your review and recognizing some of our greatest benefits. We celebrate the historical vibe of the hotel understanding we're providing a much needed rest to folks visiting the hospital.Kindly,Linda JonesRegional Vice President

Hi Anitra:Thank you for your kind review. It's our greatest pleasure to provide a respite for our medical visitors. I hope you were able to visit Sugar Bakery on Madison, one of my personal favorite small local, deli type, shops close by. We hope to see you again!

Hi Tim:I apologize your stay was less than pleasing. We completely understand our historical property isn't for everyone. I appreciate the information the toilet was running, we can quickly address this issue. We hope the rest of your time in Seattle was pleasant.

Hi Kimberly:You totally get us!! Our greatest amenity is the warm and caring team providing service at the front desk and keeping our rooms clean and ready for our guests. Our historic property has challenges when it comes to regulating temperature between rooms (think college dorm) but we embrace our value of creativity and work hard to ensure guests are comfortable. I wish we could've hit that issue out of the park. Nonetheless, we look forward to welcoming you back the next time you come our way.

Hi Evangelina:I'm disturbed to see your review and wish I knew sooner so I could do more to remedy the situation. No matter the details, it's clear our team needs a refresher on how best to take care of a guest who is booking through one of our partners. We will do better. Thank you for identifying an opportunity to improve.

Daysi:We appreciate your great rating. Hope to welcome you back soon.

Hi Ronald:While 'ok' isn't bad, we'd sure like to 'wow' you in the future. Hope to see you again soon and if there's anything in particular you can share about your stay, we'd like to hear about it.Thank you,

Hi Barbara:We're in receipt of your 4 out of 10 rating and are sad to see we rated so low. If you have additional information to share with us, so we can improve, please reach out to me or Elizabeth.

Hi Jeremy:A rating of 1 out of 5 is disappointing. If you can provide any additional feedback, I'd be grateful. Please feel free to contact me or Elizabeth with additional feedback.Thank you,

Michealla:Thank you for your rating of 3 out of 5. We welcome folks from all over the country and world and strive to be a comfortable stay for everyone. If there's anything else you'd like to share about your stay, please contact me or Elizabeth.

Hi Tara:Thank you for the 5 out of 5 rating. We're super happy we met many of your needs and we look forward to seeing you in the future.

Hi Tyler:Bummed to see a 2 out of 5 rating. We know our historic hotel isn't for everyone, but the proximity to Seattle's world-class healthcare and downtown Seattle, means we offer a very cost effective lodging option in a high demand area. If you have details of your stay which can help us improve, please let us know.

Hi Heidi:Thank you for appreciating our historic property. The noise of downtown is tough to overcome with our windows, but for some, they like the rhythm of the city. Parking. . . yup, it's tough. I hope the team explained the options in the surrounding area to ease the time and energy searching for a spot.

Hi Kristal:Thank you for the kind 5 out of 5 rating. It brings us joy to know we met and / or exceeded your expectations. Hope to see you again!

Hi Ashley:Thank you for the 10 out of 10 rating. If you have any details to share about your stay, we'd love to hear about them. It's a priority to recognize team members and property benefits which caused you to rate us a 10. Hope to see you soon!

Hi Norman and Family:I'm sorry your stay was less than desirable. We strive to do better and we obviously failed you. You've given me much needed detail to address some issues which will help moving forward. Our historic building does provide some challenges and we're trying hard to overcome them with safe and creative solutions. We do hope to see you again so we can improve your rating.

Hi Kathy:I appreciate the detail provided in your rating, it allows me to address several shortcomings. Our historic building has challenges surrounding heating in the colder months and we're looking at the possibility of wiring upgrades to facilitate energy efficiency and comfort. We are pleased to offer lodging for our hospital related guests and hope the convenience made up for other issues.