Ratings based on 644 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Charlotte

Not impressed

Posted Sep 16, 2017
Pros: Coffee in lobby was very convenient.
Cons: Noise reducing windows.
Location: Very close to convention center. If you are a walker or runner, you can go a few miles in either direction: bidges, falls, Independence Trail.
We have stayed at BW Plus hotels in several cities. This hotel is older but it has been updated. Our main issues: 1. It sits on a very, very busy road. Noisy. Noisy. One of the updates should have been noise reduction efforts. 2. Hotel has one elevator. My mom is 80 and requires a handicap room. Being on third floor is ok when elevator works. It wasn't working the morning we left. Fortunately, the repair guy worked quickly. But, it seemed to be news that handicapped people would be stuck on 3rd floor. If this were maintenance, it should have been noticed so we could have left earlier. If it were repair, someone should have made contingency plan for getting guests down three flights of stairs.
Comment from Hotel Management
Sep 18, 2017 by Sarah P, Assistant GM, Hotel Management
Dear Aaron: Thank you for leaving us feedback about your stay at our property. We apologize about the elevator going down during your stay. I can assure it was unexpected. We are thankful that the elevator company was able to have a technician out right away and the issue resolved within 20-30 minutes from when we initially realized it was not working. We sincerely apologize for any inconvenience this may have caused. We hope that you will give us the opportunity to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from milwaukee

Close to airport and different neighborhoods

Posted Sep 8, 2017
Staff was pleasant. I believe I forgot my laptop power cord in the room, still trying to get it back
Comment from Hotel Management
Sep 8, 2017 by Sarah P, Assistant GM, Hotel Management
Dear John: Thank you for taking the time to leave us feedback about your stay at our property. We are happy to hear back from our guests after they have stayed with us. Your feedback helps us improve our service for you and future guests. Please call our front desk to supply more information about your missing lap top charger. We will do our best to locate the item. If it is found we are happy to set up shipping for you. Thank you again for choosing Best Western Plus City Center. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Night Staff Amazing!

Posted Aug 27, 2017
The service is wonderful at this Hotel! I will totally stay at this hotel again. we were checking in late and had a trailer that couldn't fit anywhere, the girl working behind the counter moved her own car so i could park the trailer in the spot. is was amazing! thank you
Comment from Hotel Management
Sep 1, 2017 by Sarah P, Assistant GM, Hotel Management
Dear Scotty: Thank you for sharing feedback on your experience with our hotel. We are happy to hear you had a pleasant stay. Our staff is always happy to help and I am glad we were able to accommodate your trailer. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland

Last minute reservation.

Posted Aug 23, 2017
Thank you for the late minute room even tho it was your handy cap room. It was very clean and smelled great.Your staff helped my daughter and I out with a very bad experience with a other hotel in your area. Thank you I would recommend your hotel . Hospitality was great breakfast was good.
Comment from Hotel Management
Aug 24, 2017 by Sarah P, Assistant GM, Hotel Management
Dear Mary, Thank you for sharing feedback about your experience at our hotel! We are glad that we were able to accommodate you and turn a negative experience at another property into a positive one with us. We hope that you will come see us again the next time you are in Spokane.
5 out of 5
by John

Good location a bit noisy.

Posted Jun 18, 2017 on Hotels
It was very good location, but a little noisy, traffic was heavy.
Comment from Hotel Management
Jun 20, 2017
Dear John: Thank you for taking the time to leave us feedback. We are happy to hear you enjoyed your stay. I apologize about the traffic noise. Sometimes our great Downtown location can have its disadvantages as well. We certainly hope it this will not prevent you from staying with us again. If there is anything we can do to help in the future please do not hesitate to reach out to me directly. Best regards, Sarah Assistant General Manger
5 out of 5
by Rita

Posted Jun 14, 2017 on Hotels
Comment from Hotel Management
Jun 17, 2017
Thank you for taking the time to leave us feedback about your recent stay. We are so glad to hear you enjoyed your time here! We hope you will come back and see us again soon. Sarah Assistant General Manager
4 out of 5
by Bianca

Good room and location

Posted Jun 13, 2017 on Hotels
Great location and good room. Walking distance to good eating and shopping. Nice continental breakfast.
Comment from Hotel Management
Jun 15, 2017
Thank you for taking the time to leave us feedback about your recent stay with us! We appreciate you choosing Best Western Plus City Center and we hope we will have the opportunity to welcome you back to our property again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2017
Pros: Convenient location and outstanding staff. Also, the breakfast was just great. Overall, we truly enjoyed our stay.
Cons: Slightly higher toilets and more room on the bathroom sink to place personal toiletries.
Location: We have no complaints about location or things to do. The hotel is in a very convenient location.
The only concerns I had was that the toilet was too low, which made it difficult to stand up after sitting. Also, there was very little space on the bathroom sink to put our toiletries.
Comment from Hotel Management
Jun 11, 2017 by Sarah P, Assistant GM, Hotel Management
Thank you for taking the time to leave us feedback about your stay with us. We are glad you enjoyed our friendly staff and our breakfast buffet. We hope you will come back and see us again the next time you are in Spokane.
5 out of 5
by Jennifer

Worked well for us

Posted Jun 5, 2017 on Hotels
Convenient location with easy parking. Friendly service. Good place for kids.
Comment from Hotel Management
Jun 8, 2017
Dear Jennifer: Thanks so much for leaving us such a nice review. We are glad you enjoyed your stay and we hope you will come back and see us again soon! Sarah Assistant General Manager
2 out of 5
by A verified traveler

Posted May 28, 2017 on Hotels
nothing above standard for the price of luxury
Comment from Hotel Management
Jun 2, 2017
Thank you for your feedback about your stay at our property. I apologize that you were not completely satisfied with your time here. We hope that you will give us another chance to exceed your expectations on a future stay. If you would like to share any additional feedback please do not hesitate to contact me directly at 509-623-9727. Thank you for choosing to stay with us at Best Western Plus City Center. We wish you the best of luck in your future travels. Best Regards, Sarah Assistant General Manager