Ratings based on 673 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Surprise Visit

Posted Jan 15, 2018
Pros: Location
Cons: Beds need upgrading, Bathroom needs upgrading....
Basic Hotel, Basic Room, Clean but don't expect all the amenities. Needs upgrade for sure....
4 out of 5
Recommended
for Everyone
by A verified traveler from Richland, WA

Clean/Newly Remodeled Hotel with Friendly Staff

Posted Jan 14, 2018
We had a great one-night stay. Everything was excellent except for the breakfast, which was very basic, just ok, and intended for small portions. They do have coffee 24/7 and a small fitness center, which we enjoyed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2018
Convenient location near medical facilites. Quiet and comfortable.
Comment from Hotel Management
Jan 11, 2018 by Ray, Hotel Management
Thank you very much for choosing our hotel! We are also close to downtown, the Interstate, shopping, restaurants, parks, and the beautiful South Hill neighborhood. Please come back and see us again on your next trip to town. Thank you.
1 out of 5
by A verified traveler from San Antonio, TX

Shady

Posted Jan 6, 2018
Vagrants and other shady types around. Sign outside informing to not leave anything in your vehicle. I didn't even check in.
Comment from Hotel Management
Jan 11, 2018 by Ray, Hotel Management
This review is such an outlier that we encourage readers to look at other reviews for our hotel. We have no vagrants or shady types hanging around our hotel. We believe this guest may have us confused with another property.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Nice hotel

Posted Jan 2, 2018
Nice hotel good amenities comfortable. Affordable
Comment from Hotel Management
Jan 13, 2018 by Ray, Hotel Management
Hello Hillary, As an "independent" hotel we are free to choose our amenities. For example, we do not have a pool and don't have to mark up our rates to cover those costs. We do not pay franchise fees and pass those savings along to you. We pride ourselves on offering clean, quiet, tasteful guest rooms with personal service -- at a great rate. Thank you very much for choosing our hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel but not really pet stay friendly.

Posted Dec 25, 2017
We choose this hotel as their website seemed to welcome pets. We arrived and our dogs burned their paws on ice salt at the front entrance before we even got in the door. Unfortunately as well we were given a room at the opposite end of the hallway from the entrance to take the dogs out. After taking my dogs out I I went to come back in and my key did not work and I had to walk all the way around the hotel to get back. After asking to have the key re set at the Front desk I still could not get into my room. Staff were friendly, rooms were basic and clean would stay here again if I did not have my pets with me.
Comment from Hotel Management
Dec 28, 2017 by Ray, Hotel Management
Hello Valued Guest, Thank you very much for choosing The Madison Inn by Riversage! We are so pleased your overall stay was a positive experience. I am sorry you encountered some difficulties with your dogs, but it sounds as if you worked things out successfully. We appreciate your business and hope you see you again in the future. Thanks again for staying with us!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 20, 2017
Great place to stay close to hospital and downtown. Very clean and comfortable with good prices.
Comment from Hotel Management
Dec 24, 2017 by Ray, Hotel Management
Thank you so much for staying with us. We are indeed close to downtown and the medical centers, as well as parks, restaurants, shopping, and entertainment. We look forward to seeing you again on your next trip to Spokane!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, Ca

Pleasantly surprised

Posted Dec 15, 2017
Our flight was delayed causing us to be delayed until very early the following morning. When I contacted the hotel to let them know we’d be arriving quite late, Thomas was very friendly and reassuring. The beds were comfortable and the room was warm and quiet. The hotel is older but very well maintained and clean.
Comment from Hotel Management
Dec 17, 2017 by Ray, Hotel Management
Hello Ericka, Sorry your flight was delayed, but so pleased we were able to make you comfortable when you arrived at The Madison Inn. Our rooms were completely remodeled in 2016. Thank you for choosing our hotel, and please come back and see us again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice

Posted Dec 13, 2017
I was there while a family member was in the hospital and I had to extend one night. They were very helpful and find a way to do it at the same rate I had paid.
Comment from Hotel Management
Dec 13, 2017 by Lucy, Hotel Management
We're glad we could help out during a difficult time, and that you enjoyed your stay. Please do think of us for any and all visits to Spokane. Thank you for selecting our hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler

comfortable bed, convenient location, great price

Posted Dec 12, 2017
booked this hotel mostly based on guest reviews and price. not a fancy hotel - clean and very comfortable bed and pillows! want to buy their pillows! the breakfast looked very "manufactured" - the sausage, the pancakes and the eggs were ALL the same size circle! Tasted good but not very inviting. Conveyor belt-style. Friendly staff. Quiet and convenient location near hospitals and a skip from I-90 freeway. Would return.
Comment from Hotel Management
Dec 13, 2017 by Lucy, Hotel Management
We look forward to welcoming you back during your next visit to Spokane! We are constantly looking for ways to improve our guest experience, so next time, please don't hesitate to recommend an addition for the breakfast. Thank you for selecting our hotel!