Ratings based on 477 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by Melanie

Overall good stay

Posted Nov 13, 2017 on Hotels
Room was great, staff were amazing. Only complaint is 3 attempts to order room service for breakfast between 7 and 9am and no one ever answered. We waited until check out and had breakfast elsewhere
Comment from Hotel Management
Nov 28, 2017
Dear Melanie, Thank you for taking the time to write a review. I'm glad to hear that you enjoyed the room and found the staff to be helpful. I'm sorry to hear about the issues with ordering your breakfast. I do hope we have a chance to welcome you back in the future.
4 out of 5
by Carol Ann

Welcomed at the door!

Posted Nov 5, 2017 on Hotels
My stay at the Sheraton was great! I was welcomed at the door! Any I needed was taken care of immediately. What a wonderful hotel!
Comment from Hotel Management
Nov 14, 2017
Dear Carol Ann So delighted that you had such a memorable stay we look forward to welcoming you back very soon Warmest wishes
4 out of 5
by Jane

An ending to a great cross province vacation

Posted Oct 28, 2017 on Hotels
Centrally located; great view and good service overall. Loved the gallery shop and the hotel staff.
Comment from Hotel Management
Oct 30, 2017
Dear Jane Thank you for writing about your recent visit and I was delighted to see that you enjoyed your stay and our hotel and we all look forward to welcoming you back soon Warmest wishes
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice option to go green and they reward you for do

Posted Oct 20, 2017 on Orbitz
Friendly staff that learn your name and address you by your name :)
Comment from Hotel Management
Oct 30, 2017 by GM, Hotel Management
Dear Matt I was delighted you had such a positive stay and we look forward to welcoming you back again soon Best
5 out of 5
by A verified traveler

Everything you need and more!

Posted Oct 19, 2017 on Hotels
Beautiful location, close to good restaurants and shops, bed was amazing, quiet room, and restaurant on site.
Comment from Hotel Management
Oct 30, 2017
Dear Guest thank you for writing about your memorable visit and we look forward to welcoming you back soon Best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler

Room over looking the harbour

Posted Oct 8, 2017
Pros: The view from our room ..
Location: It's right down town close to ever thing .
It was a really nice stay.. Good food at restaurant on sight ... Breakfast included... Awesome view from our room..
Comment from Hotel Management
Oct 9, 2017 by GM, Hotel Management
Dear A Thank you for writing about your stay and we are delighted that you enjoyed it, we hope to see you again soon Warmest wishes
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff, great hotel

Posted Oct 5, 2017
Stayed for 4 nights and the location and view as great. Would definitely recommend..
Comment from Hotel Management
Oct 5, 2017 by GM, Hotel Management
Dear Guest, We are delighted you had such a memorable stay and we hope you visit again soon, happy and safe travels
3 out of 5
by A verified traveler from Ottawa

close to downtown core.

Posted Sep 30, 2017 on Orbitz
Pros: Location.
Cons: Free car park for the guests and Bed and pillows need to up grade.
Location: Very good location. Almost walking distance form downtown core if the weather is nice.
close to nearing attractions. Beds, pillows are sub standard. Staff is very helpful. After charging for the rooms I don't understand why they charge for the car parking?
Comment from Hotel Management
Oct 5, 2017 by GM, Hotel Management
Dear James, Thank you for your feedback and we have taken on board your comments, please note the majority of downtown hotels around the world charge for parking but we constantly review the charges to ensure we are competitive. Thank you again and look forward to welcoming you back, in the meantime happy and safe travels
4 out of 5
by A verified traveler from Toronto, Ontario

Great location!

Posted Sep 22, 2017
Pros: Nice fitness centre and bar/restaurant onsite. The front desk staff are friendly and helpful.
Location: Everything you need is near by, within walking distance. St. John's has some of the best restaurants and nightlife options!
Great location and nice rooms especially if you get a harbour view! The staff are friendly and the rooms are charming. Only a few minutes walk from downtown shops, restaurants , and nightclubs/pubs. Highly recommend this hotel.
Comment from Hotel Management
Sep 26, 2017 by GM, Hotel Management
Dear Brian, thank you for your recent review and we are all delighted you had such a great stay, we are blessed by having amazing associates who continually try to go beyond and create lasting memories for our guests Best
4 out of 5
by A verified traveler from Boston, MA

Well located but very overpriced

Posted Sep 22, 2017
An average 4-star hotel --staff were friendly during Prime Minister Trudeau's stay but after that they lost interest. Very over priced --not good value for the money.
Comment from Hotel Management
Sep 28, 2017 by GM, Hotel Management
Dear Henry, I was saddened to read your review, I can assure you we treat every guest the same indeed, all of our guests are VIP's to us and i am sincerely sorry you felt that was not the case. We will redouble our efforts to create lasting memories and to go beyond for all of our guests