Ratings based on 649 Verified Reviews

3.7 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from st paul, mn

Wow...

Posted Jul 19, 2017
There was poop in the toilet, the floors in the room weren't vacuumed, also the front desk staff kept telling me the toilet was cleaned just needed to be flushed. Still waiting for the GM to call me to refund me my money.
Comment from Hotel Management
Jul 26, 2017 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Great hotel near the Capitol and downtown St. Paul

Posted Jul 12, 2017
Two college friends and I meet every year this was our first visit to the twin cities. This was a great annual get together from our hotel home at Best Western Capitol Ridge. The staff members were friendly and helpful without exception, breakfast was great, premises were newly renovated and attractive.
Comment from Hotel Management
Jul 14, 2017 by Director of Sales, Hotel Management
Thank you for staying with us. Reno is almost done but we appreciate the great comments on our new look and staff. Hope to have you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Jun 26, 2017
The hotel is very clean and modern. The only downside is that the a.c. in our room was not working properly and the staff told us to just open the window. The breakfast food is very good compare to other BW locations.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Paul, Minnesota

Wonderful experience!

Posted Jun 26, 2017
Pros: The room was modern with decently comfy beds. The walls were thick for a quiet stay. The free breakfast was GREAT.
The staff was incredibly friendly and the hotel was beautiful. Overall, had a great experience and would definitely come back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Liked having a shuttle to take us to a concert

Posted May 30, 2017
Pros: We thought it was one of the best breakfasts we've had at a hotel
Great location. Met other nice guests on the shuttle ride
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Thank You and we are glad that you enjoyed the breakfast. Please join uis again in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from Thunder Bay ON

Convenient to XCEL Energy Centre

Posted May 29, 2017
Pros: as stated above
Cons: Our room was not cleaned the first morning, but we did request and get clean towels. Ditto the second morning.
Location: as stated above
Friendly staff at check-in, and they were always available to answer questions. Comfortable beds, good breakfast, good restaurant for supper. There are also a lot of restaurants near the XCEL Energy Centre. Excellent shuttle service to the X Centre, and to anywhere else within a 3-mile radius. Hotel is within walking distance to the beautiful Cathedral of St. Paul, the State Capitol, and the Minnesota History Centre. Would definitely stay at this Best Western again.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Thank You Jane for staying with us and we are glad that we were able to make your stay comfortable. I will talk to the hsking staff and make sure no one gets missed in the future
5 out of 5
Recommended
for Everyone
by A verified traveler

Neil Diamond at the Xcel

Posted May 27, 2017
The free shuttle rides to and from the event were a nice bonus, and freeway entrance to home could not have been more handy!
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Thank You for staying with us. We are glad that you enjoyed the shuttle service. Please join us again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2017
Pros: Quiet, clean
Cons: Nothing
Location: Close to everything we needed and shuttle was great for anything farther.
Nicely located to key events. Clean. Quiet. Staff was very helpful. Nice to have a restaurant on site.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Thank You for the response. We are glad that you enjoyed your stay please visit us again the next time your in town
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the Xcel with a shuttle

Posted May 26, 2017
Good experience, great free breakfast buffet. Friendly and efficient staff. Convenient shuttle to the Xcel center.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Thank You for staying with us. We are glad that you enjoyed the breakfast and shuttle that we provide for the Xcel Center. Please join us again in the future
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2017
Beds super comfortable. Convenient location to the Xcel centre. Friendly staff.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
We are glad that you enjoyed your stay. Thank You for staying with us.