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Reviews of InterContinental Saint Paul Riverfront, an IHG Hotel

4 out of 5
InterContinental Saint Paul Riverfront, an IHG Hotel
11 Kellogg Blvd E, St. Paul, MN

Reviews

8.2

Very Good

Rating 10 - Excellent. 472 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024
Response from Kim B on Apr 18, 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Mindi

Stayed 4 nights in Mar 2024
Response from Julia M on Apr 11, 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

8/10 Good

Dawn, Akeley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from Julia M on Apr 11, 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Joseph

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great service and all around good experience!
Stayed 2 nights in Apr 2024
Response from Kim B on Apr 7, 2024
Thank you for your great feedback. We are glad you enjoyed your stay! We look forward to welcoming you again for future visits.

6/10 Okay

Jamie

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Room smelled of smoke. Windows broken. Food pricy. Elevators not working well. A sunken mattress.
Stayed 1 night in Apr 2024
Response from Robbie on Apr 7, 2024
We are sorry to hear of your poor experience while here with us, we truly wish we could have delivered a better experience while you were here with us, and look forward to using your much appreciated feedback to continue to improve in the future.

6/10 Okay

Cheyenne

Business traveler
Liked: Staff & service
We booked two rooms and one rooms air conditioning wasn't working. They were moved to a new room where the shower showed evidence of no proper cleaning. The walls are paper thin and you can hear everything the person next door is doing which made it inconvenient for sleeping purposes. The curtains in all rooms were quite dirty and dusty.
Stayed 3 nights in Apr 2024
Response from Julia M on Apr 11, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
severe water damage in our room
Stayed 3 nights in Mar 2024
Response from Julia M on Apr 5, 2024
Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again.

8/10 Good

Earl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. The room carpet wasn't fresh. It smelled like feet. And they should offer complimentary breakfast for guest especially if they don't have simple accommodations like free parking.
Stayed 1 night in Mar 2024
Response from Julia M on Apr 5, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excellent

Elisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ended up with a bill on my account from the hotel bar that they quickly removed after check out. Valet parking was easy, friendly and fast. Rooms are not the quietest, can hear adjoining rooms and it didn't appear that there is a fan in the room to help block out neighbors.
Stayed 1 night in Mar 2024
Response from Julia M on Apr 5, 2024
Thank you for your review from your stay. We are so glad that you enjoyed your stay and that our staff was able to assist you with all your needs. We hope to see you back again soon!

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located with an easy walk to the Xcel center, they were ready and prepared for a couple events located there that day... They were able to get us checked in early to our room so we didn't have to wait until after the Wild game we went to. Valet parking made things seamless and easy!
Stayed 1 night in Mar 2024
Response from Julia M on Mar 27, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Robbie on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback. Hope to see you again in the future.

10/10 Excellent

Timothy Michael

Traveled with group
Liked: Staff & service, property conditions & facilities
Loved the location and view
Stayed 1 night in Mar 2024
Response from Julia M on Mar 27, 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future

4/10 Poor

Natosha

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Julia M on Mar 27, 2024
Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again.

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel's highlight was definitely the staff. The room was really small and the "priority" floor our room was on (18) was seriously nothing special. Parking was a very short walk to the hotel in a parking ramp nearby. I was disappointed at the cost as well - too high for what we got. An event we were attending was held at the hotel, so that's why we stayed there - will probably skip this location the next time we're in the area.
Stayed 1 night in Mar 2024
Response from Julia M on Mar 27, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, property conditions & facilities
room never got serviced march 8th. they never dropped extra towell after asking for one. coffee was not restocked.
Stayed 2 nights in Mar 2024
Response from Julia M on Mar 10, 2024
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intracontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

4/10 Poor

Sam

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Kim B on Mar 3, 2024
Thank you for your feedback. We apologize your stay was not as great here. We hope you give us another chance for future visits. Thank you for visiting.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Julia M on Feb 29, 2024
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intracontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

8/10 Good

JANETTE

Stayed 1 night in Feb 2024
Response from Julia M on Mar 27, 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future

8/10 Good

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service and the room was nice. Could have been more quiet at night.
Stayed 17 nights in Feb 2024
Response from Julia M on Feb 22, 2024
Thank you for your review from your stay! We are happy you enjoyed your overall time with us. We hope to see you back in the future

2/10 Terrible

Tristan

Stayed 3 nights in Feb 2024
Response from Julia M on Mar 27, 2024
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intracontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely amazing! Will be staying there again hands down! We felt famous!
Stayed 1 night in Feb 2024
Response from Julia M on Feb 19, 2024
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and the best of amenities.

10/10 Excellent

marcia, churdan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to attend the Madonna concert in St. Paul. The staff was super friendly and everything was perfect.
Stayed 1 night in Feb 2024
Response from Julia M on Feb 17, 2024
Thank you for your review from your stay with us! We are glad that you enjoyed our central location in downtown and the staff were able to make your stay perfect! We hope to welcome you back again soon!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fine mix of high onsite and easily walkable amenities was great!
Stayed 2 nights in Dec 2023
Response from Julia M on Feb 6, 2024
Thank you for choosing the Intercontinental St. Paul as your hotel of choice during your last visit to Saint Paul. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We hope to see you back again soon!

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, amenities
Elevator situation not good.
Stayed 1 night in Feb 2024
Response from Julia M on Feb 6, 2024
Thank you for taking the time to write a review of your recent stay. We are hoping to get the elevators all up and running as soon as we can but we are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Dorthy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Julia M on Feb 6, 2024
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit.

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was more than accommodating. Clean rooms. Overall 10/10 stay.
Stayed 1 night in Dec 2023
Response from Julia M on Jan 28, 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Bright

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Julia M on Jan 13, 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future

10/10 Excellent

Luis

Traveled with family
Liked: Amenities
Stayed 11 nights in Dec 2023
Response from Julia M on Jan 13, 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the futur

2/10 Terrible

Katessia

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Julia M on Jan 13, 2024
Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again.

10/10 Excellent

Connor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Dec 2023
Response from Julia M on Jan 6, 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Shatae

Traveled with partner
Liked: Cleanliness, staff & service
Need microwaves for guests.
Stayed 1 night in Dec 2023
Response from Julia M on Jan 13, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excellent

Brian

Stayed 2 nights in Dec 2023
Response from Kim B on Jan 21, 2024
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Response from Julia M on Feb 11, 2024
Thank you for your review from your stay. We are glad that you had a wonderful stay with us. We hope to see you back on your next visit to Saint Paul!

2/10 Terrible

Darin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Restaurant closed at 9:45 - should have been open until 10, bar, closed at 9:55 should have been open until 11. Poor Service!
Stayed 1 night in Dec 2023
Response from Julia M on Dec 19, 2023
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intercontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

8/10 Good

Timothy Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay.
Response from Julia M on Feb 17, 2024
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julia M on Dec 19, 2023
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Julia M on Dec 19, 2023
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

8/10 Good

Thomas, Menomonee Falls

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Area that we wanted to stay
Stayed 3 nights in Nov 2023
Response from Julia M on Dec 19, 2023
Thank you for your review from your stay. We are glad that you loved the location and we were in the area that you wanted to stay to be near your destinations. We hope to welcome you back again soon.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Julia M. on Dec 3, 2023
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage was boarded up.
Stayed 2 nights in Nov 2023
Response from Julia M. on Dec 3, 2023
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; Our parking ramp is only valet that does require their code to enter. We hope to see you back again soon!

10/10 Excellent

Elizabeth, Baton Rouge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was impeccably clean and the beds were amazing. The coffee shop in the lobby has some nice treats. I was worried about staying here with my toddler, but the staff were really accommodating for him even when he was grumpy. Valet parking was a little pricey, but that's the only complaint I had in the middle of a great deal of happy perks.
Stayed 1 night in Nov 2023
Response from Julia M. on Dec 1, 2023
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and the best of amenities.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and loved the window view during nighttime. I also put a sign for a housekeeper to come and clean the room and add new towels before heading out. When we came back to the room from the event to change for dinner, the bed was not made, there were no new towels, and the carpet was not vacuumed. I was a bit disappointed. Other than that, I will definitely try again and come back!
Stayed 2 nights in Nov 2023
Response from Julia M. on Dec 3, 2023
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

6/10 Okay

Alana

Traveled with family
Disliked: Amenities, property conditions & facilities
Just okay.
Stayed 2 nights in Nov 2023
Response from Julia M. on Dec 1, 2023
Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robbie at the front desk deserves an award for great customer service.
Stayed 1 night in Nov 2023
Response from Julia M. on Dec 3, 2023
Thank you So much for your review! We thank you for your kind words about our Front Office Supervisor! We will pass this along to him. We hope to see you back again soon!

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kim B on Nov 22, 2023
Thank you for sharing your feedback. We are glad you had a great stay here. We hope you visit us again in the future.

10/10 Excellent

Nancy

Liked: Staff & service, property conditions & facilities
Minnesota Nice!!! Its real!! Everyone was fantastic!!
Stayed 3 nights in Nov 2023
Response from Kim B on Nov 22, 2023
Thank you for sharing your feedback. We are glad you had a great stay with us. Thanks for being our guest and we hope to welcome you back for future stays.

8/10 Good

Rikki-Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kim B on Nov 22, 2023
Thank you for sharing your feedback. We are glad you had a great time here. We hope to welcome you back in the future.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and valet was awesome! Room was noisy.
Stayed 2 nights in Nov 2023
Response from Julia M. on Nov 20, 2023
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kim B on Nov 22, 2023
Thank you for your feedback. We are glad to hear you had a great time at our hotel property. We hope to welcome you again for future visits.

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kim B on Nov 22, 2023
Thank you for sharing your feedback. We are so honored you had a wonderful stay here. We hope to welcome you again for future visits.