Ratings based on 829 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from hamburg ny

Perfect

Posted Dec 2, 2017
Great hotel. Clean. Friendly. Modern. Very accommodating.
Comment from Hotel Management
Dec 8, 2017 by Jeremiah T, Hotel Management
Mary Thank you so much for letting us know about your visit, we loved hearing from you and hope to see you again should your travels bring you back to Syracuse.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2017
Great value for money, this hotel was nicer than I thought it would be and in a great location right off the highway for an easy stop. Food is good, free drink on arrival, and staff are lovely.
Comment from Hotel Management
Dec 1, 2017 by Jeremiah T, Hotel Management
Thank you for letting us know about your stay. We loved hearing from you, and are thrilled you enjoyed not only the room, but our amenities and staff too! We hope to see you again if you find yourself traveling back into Syracuse.
1 out of 5
by A verified traveler from new york, NY

Deceptive parking fee and stuffy room

Posted Nov 27, 2017
Watch out for the deceptive daily parking fee they tack on without you knowing. You are charged a daily parking fee of $15 that is not included in your rate. The room was very stuffy and the bathroom was tiny. I will not be staying there again.
Comment from Hotel Management
Dec 1, 2017 by Jeremiah T, Hotel Management
G Jones We are sorry you didn't enjoy your stay, we do post parking is a surcharge directly on our expedia page, under amenities in parking, that being said we should have communicated that at check in to you also, and apologize this was not done. We hope our guests enjoy their stay with us, and can see we did not succeed this time. Thank you for your feedback, we will ensure it is used to help our property grow.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
it was really awesome, the place was a lot nicer than what I expected, especially from the rate I paid
Comment from Hotel Management
Nov 28, 2017 by Jeremiah T, Hotel Management
We loved hearing from you, and are so happy you enjoyed your visit! We hope to see you again on your next trip into Syracuse.
3 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Thanksgiving Stay

Posted Nov 26, 2017
Staff are excellent. We stayed on the 15th floor and were facing I81. The traffic noise was terrible and it would wake you up constantly. Bed was very comfortable and room was clean. Bathroom was cumbersome to get into as the door opens in right against the toilet. If you stay here, just request a room away from I81.
Comment from Hotel Management
Nov 28, 2017 by Jeremiah T, Hotel Management
Todd Thank you for the feedback, it helps us not only learn what our guests are concerned with, but lets our future guests know what to expect. I'm sorry that your stay had these hiccups, and hope you give us another chance to offer you a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quick stop

Posted Nov 25, 2017
Super fast front desk service. Lots of help from front desk. Clean room. Beautiful lounge. Did not order food, but looked and smelled phenomenal.
Comment from Hotel Management
Nov 28, 2017 by Jeremiah T, Hotel Management
Zerokill Thank you for the great review, we loved hearing from you, and hope we get a chance to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Staff very accommodating. Ice machines are sparse so plan ahead if ice is needed. Great location to attend events at the War Memorial, OnCenter or Syracuse University.
Comment from Hotel Management
Nov 28, 2017 by Jeremiah T, Hotel Management
We are so happy to know you enjoyed your visit, and our close proximity to some of the many attractions Syracuse has to offer. We do have 3 ice machines available on 3, 9, 15. If for some reason there is an issue with a machine we are always happy to provide ice form our kitchen too. We hope we get a chance to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
The staff was very accommodating for late check out. First time visiting and it was a wonderful experience.
Comment from Hotel Management
Nov 28, 2017 by Jeremiah T, Hotel Management
We are so happy to hear you enjoyed your visit, and hope we get a chance to see you for a second and third visit!
2 out of 5
by A verified traveler

Do not plan on staying there again

Posted Nov 13, 2017
Disappointed with most of the stay. Expensive breakfast buffet was always empty. I was charged for parking without ever being told I would be. Charges were incorrect on my bill on the day I checked out. Elevators were very inconvenient when carrying luggage-having to drag bags around the corner and back because the elevator wasn’t working properly or the maids were occupying them. Parking garage was full and we had to park at the top which was very icy and dangerous to walk down.
Comment from Hotel Management
Nov 15, 2017 by Jeremiah T, Hotel Management
We are very sorry to hear about your recent experience at our hotel. This is not how we want our guests to feel, and will be looking into the issues you experienced. Thank you for bringing this to our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany, NY

Convenient location

Posted Nov 13, 2017
Pros: The price more than doubled from the last time we stayed here in March.
We stayed here for the Syracuse Half Marathon. You can walk to the start line easily from this hotel, which is why we chose it. Very comfortable bed. Nice room.
Comment from Hotel Management
Nov 14, 2017 by Jeremiah T, Hotel Management
Tiffany Thank you for letting us know about your stay, we know it was a bit chilly this year for the race, and are glad our close proximity came in handy. We hope we see you again soon.