Ratings based on 790 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from seattle

Ok but could be bettet

Posted Oct 12, 2017
Hotel had seen better days- rooms refurbished in a heavy dark style but clean. Some staff doing their best bits few need to think about first impressions they give guests. I wouldn't rush back!
5 out of 5
Recommended
for Everyone
by A verified traveler from from Colorado Springs visiting Syracuse

Pleasant lounge area.

Posted Sep 25, 2017
Here to see the Paul McCartney concert. Loved that they had added Beatle-Themed cocktails at the bar. Also, food was delicious (breakfast in the restaurant as well as lunch in the bar/lounge). Only down side was the longggg trek up the hill to Carrier Dome. Did it twice and it was a "killer" on a very hot day. All in all, a great choice, though. (And the concert? Absolutely amazing! As always!)
Comment from Hotel Management
Sep 26, 2017 by Jeremiah T, Hotel Management
Jo-Jo We are so glad you enjoyed you stay with us, and got to see a phenomenal concert too. We hope you got a chance to sample the different cocktails we offered, my personal favorite was the Sgt. Pepper Margarita. We know it was a hot day, and hope you stayed hydrated with our complimentary water. Our proximity to the Carrier Dome is one of our favorite things, as it allows us to have the fans come and stay with us and share in the excitement of the event. We hope we get a chance to see you again in the future, and thank you for taking the time to let us know about your experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from La Plata, Maryland

Close to the Carrier Dome

Posted Sep 25, 2017
Pros: Withing walking distanc of the Carrier Dome, Hotel staff were very nice and courteous.
Cons: Better house keeping and security could be a lot more considerate.
Location: Syracuse University nearby.
In the middle of the night, someone from hotel security began pounding on the door next to ours. This went one for a while. It completely disturbed my sleep. The toilet was very small and our sheets were stained when we arrived.
4 out of 5
by A verified traveler

Great Hotel

Posted Sep 18, 2017
Pros: The bed and room view were nice.
Cons: Customer Service
Location: Things are reasonably close now that Uber is available.
The hotel was comfortable. The hotel is understaffed and there is often a line. They are so busy they lose focus on customer service.
Comment from Hotel Management
Sep 22, 2017 by Jeremiah T, Hotel Management
Thank you for the feedback, we understand and will take your response to heart, we have spoken as a team and are trying new things to help make our guests experience even better, including having more staff available to assist our guests when they need something. We hope we get a chance to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Gatineau QC

Posted Sep 17, 2017
Pros: Close to Interstate 81. Nice restaurant in the Library. Receptionist very professional, very personable and very helpful.
Cons: Our first room smelled of smoking. It was immediately changed once we returned to the reception.
We spent one night at the hotel, and it was fine.
Comment from Hotel Management
Sep 22, 2017 by Jeremiah T, Hotel Management
Laurie Thank you for letting us know how your stay was, though I'm sorry you had a room that was bad, I was glad to hear our staff ensured you were moved to a nicer room, and were able to enjoy your visit. We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
Everything was ok. Parking is a bit too expensive.
Comment from Hotel Management
Sep 6, 2017 by Jeremiah T, Hotel Management
Thank you for the feedback! We are working on making changes for our guests to enhance their experience, and your input helps. We hope we get a chance to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa. ON

Nice hotel at a reasonable price

Posted Aug 26, 2017
Pros: Cleanliness, location.
Cons: Better noise proofing the windows in the hotel rooms.
Location: Destiny mall, downtown Syracuse.
Stayed here with some friends for a night on our way to Niagara. Location was perfect for going to the Destiny Mall for dinner & shopping. Hotel room was spacious & clean. Staff were friendly & helpful. Hotel is very close to highway so got some noise from that. Price was very reasonable. Would stay again.
Comment from Hotel Management
Sep 4, 2017 by Jeremiah T, Hotel Management
Amy Thank you for letting us know about your recent experience, we are so happy you enjoyed your time here. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to highway with good breakfast

Posted Aug 19, 2017
This was a stop over hotel during our drive home from Canada. We were able to get a good night sleep and were pleased with the quality of breakfast choices.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lakeville, MN

Nice hotel

Posted Aug 18, 2017
Pros: The staff was very nice and helpful. The shuttle and drivers were awesome. Beds were very comfy, fridge was nice too
Cons: Larger TV's. Bathroom needs a little cleaning and updating. microwave in the room.
Location: Walked to Syracuse university and walked downtown. Not a lot of food options nearby.
It was a nice hotel. The shuttle was a great service. The rooms were nice, the beds were very comfortable. We stayed to be near campus. It is a bit of a walk, but under a mile. Not a lot of food options nearby if you don't want to eat at the hotel. BUT they have the shuttle that will take you pretty much anywhere within 3 miles, mall and downtown included. This was a great feature. Wish they had a pool or hot tub. At least somewhere nice to sit outside and relax would be nice.
4 out of 5
Recommended
for Families
by A verified traveler from Columbus, Ohio

Returning from Vermont to Ohio.

Posted Aug 17, 2017
The hotel is quite nice and a good value. The air conditioner in our room was loud; otherwise, we enjoyed our stay. Downtown Syracuse has good restaurants and beautiful architecture.