Ratings based on 1,035 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 20, 2018
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario Canada

Beautiful comfortable hotel.

Posted May 18, 2018
Had a wonderful stay at this beautiful grand hotel.
5 out of 5
by A verified traveler

Posted May 13, 2018
Friendly, helpful staff. Clean, comfortable room. Beautiful lobby. I would definitely stay here again and have already recommended it to others.
Comment from Hotel Management
May 14, 2018 by BE, Hotel Management
Good morning. We are glad to hear that you enjoyed your stay. Thank you for your review and we hope to see you again on your next trip to Syracuse!
2 out of 5
by A verified traveler

Posted May 11, 2018
There was water leaking from the AC all throughout the night. We had our room changed the next day due to this but the problem continued in the other room as well. The room also had some sort of smell due to humidity inside the room as the rooms do not have a window. The room also did not have safe or coffee machine which I normally use when I go to a hotel. You are better off staying in a days inn or any other inn as youll get the same service. There is nothing “grand” about this hotel.
Comment from Hotel Management
May 14, 2018 by BE, Hotel Management
Good morning. I am very sorry to hear about these problems during your stay, we sincerely hope that you will give us another chance on your next visit. Have a wonderful day!
5 out of 5
by A verified traveler

Posted May 9, 2018
Comment from Hotel Management
May 9, 2018 by cjb, Hotel Management
Good morning, Thank you for your review. We are happy you enjoyed your stay with us. We hope to see you again on your next visit to the Syracuse area. Thank you again and have a wonderful day.
4 out of 5
by A verified traveler

Posted May 7, 2018
Comment from Hotel Management
May 7, 2018 by cjb, Hotel Management
Good morning, Thank you for your feedback. We are happy you enjoyed your visit with us and hope to see you again on your next visit to the Syracuse area. Thank you again and have a wonderful day,.
5 out of 5
Recommended
for Everyone
by A verified traveler

Super friendly front desk staff

Posted May 7, 2018
The staff were very willing to go above and beyond to make our stay enjoyable. We had to check in early and requested to leave our car in the lot prior to checking in, and the staff were very accommodating!
Comment from Hotel Management
May 7, 2018 by cjb, Hotel Management
Good morning, Thank you for your feedback. Our associates work hard to be sure our guests are comfortable during each visit. We are happy you enjoyed your stay. We hope to see you again on your next visit to the Syracuse area. Thank you again and have a wonderful day.
3 out of 5
by A verified traveler from Wisconsin

Not what I expected.

Posted May 6, 2018
Not as nice as I thought it would be. Not much to do around hotel. Probably wouldn’t go there again.
Comment from Hotel Management
May 7, 2018 by cjb, Hotel Management
Good morning, Thank you for your feedback. We do apologize you didn't enjoy your stay. There is much revitalization happening in the area. We hope you will visit us again on your next trip to Syracuse. Thank you again and have a wonderful day.
5 out of 5
by A verified traveler

Posted May 5, 2018
Hotel staff was great very friendly.
Comment from Hotel Management
May 7, 2018 by cjb, Hotel Management
Good morning, Thank you for your feedback. We are happy you enjoyed your visit with us and hope to see you again on your next visit to the Syracuse area. Thank you again and have a wonderful day.
4 out of 5
by A verified traveler

Posted May 5, 2018
Comment from Hotel Management
May 7, 2018 by cjb, Hotel Management
Good morning, Thank you for your feedback. We are happy you enjoyed your visit with us and hope to see you again on your next visit to the Syracuse area. Thank you again and have a wonderful day.