Ratings based on 995 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Stay here often. Nice hotel, friendly staff.

Posted Feb 4, 2018
Always excellent! Friendly staff, nice room, convenient shuttle service. Highly recommend.
Comment from Hotel Management
Feb 5, 2018 by cjb, Hotel Management
Good morning Rhonda, Thank you for your feedback. We are happy you enjoyed your visit with us. We are looking forward to seeing you again on your next visit to Syracuse. Have a wonderful day.
5 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh

It was perfect!

Posted Feb 4, 2018
My experience was great! The hotel, staff was amazingly!
Comment from Hotel Management
Feb 5, 2018 by cjb, Hotel Management
Good afternoon Enzo, Thank you for your feedback. We are happy you enjoyed your visit with us. It is the goal of our associates to be sure our guests enjoy themselves. Thank you again. We look forward to seeing you again on your next visit to Syracuse.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Jan 20, 2018
Nice hotel. Close to Syracuse Univ. Shuttle service to amtrak great. Only negative TV not working in room. Also coffee service in am should be on both sides of hotel so you don't have to walk outside to get coffee.
Comment from Hotel Management
Jan 22, 2018 by vjn, Hotel Management
Good morning, Thank you for your feedback. Our associates work hard to be sure our guests have an enjoyable stay. We will address the TV and coffee issues to be sure we correct the problem. Thank you again for your review. We look forward to having you as our guest on your next visit to the Syracuse area. Have a wonderful day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hudson Valley, NY

Old fashioned quality service

Posted Jan 15, 2018
Pros: Customer service was outstanding.
Check in was easy, room was comfortable (though showing its age), and restaurant was outstanding. Great food, great service. Everyone we encountered was professional, friendly, and accommodating. Would highly recommend this hotel if you're looking to be treated as a highly valued customer. Would definitely stay there again.
Comment from Hotel Management
Jan 22, 2018 by cjb, Hotel Management
Good morning Deb, Thank you for your feedback. It is the goal of all our associates for our guests to have an enjoyable stay. We hope to see you again on your next visit to the Syracuse area. Please have a wonderful day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
This is our second stay here. The room was larger this time but the bathroom was tiny. I’m hoping to have a better experience at the restaurant tomorrow for breakfast.
Comment from Hotel Management
Feb 6, 2018 by cjb, Hotel Management
Good morning, Thank you for your feedback. We are happy you enjoyed your visit with us. We hope to see you again on your next visit to Syracuse. Have a wonderful day.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was perfect for the SU game!

Posted Dec 31, 2017
The perfect hotel and the perfect location if staying for an SU game.
Comment from Hotel Management
Jan 3, 2018 by cjb, Hotel Management
Good morning Keith, Thank you for your feedback. We are pleased you enjoyed your stay with us. It is the goal of our Associates to be sure guests have an enjoyable stay. We hope you will choose the Genesee Grande has you place of lodging again on your next visit to the Syracuse area. Once again, thank you for your review. Have a wonderful 2018.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Posted Dec 18, 2017
The hotel was beautiful. I was really impressed! The hotel is very clean and the staff were very friendly!
Comment from Hotel Management
Dec 18, 2017 by cjb, Hotel Management
Good morning Deidre. Thank you so much for your feedback. Our associates take bride and work hard to be sure all our guests have an enjoyable stay. We hope to see you again on your next visit to the Syracuse area. Once again, thank you for your review. Have a pleasant day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2017
Staff and front desk and in the restaurant are so pleasant and accommodating.
Comment from Hotel Management
Dec 18, 2017 by cjb, Hotel Management
Thank you so much for your feedback. Our associates take bride and work hard to be sure all our guests have an enjoyable stay. We hope to see you again on your next visit to the Syracuse area. Once again, thank you for your review. Have a pleasant day.
3 out of 5
by A verified traveler from Syracuse NY

not up to expectations

Posted Dec 10, 2017
Pros: Friendly staf and very clean
The hotel itself was clean and the staff very nice. Our rooms were very small I expected better for the price . The bathroom wasn't much better. We have stayed at other hotels in Syracuse that were less expensive and nicer.
Comment from Hotel Management
Dec 11, 2017 by cjb, Hotel Management
Dear Jeanie, We apologize your room wasn't up to your standards. Our associates do work hard to be sure guests have an enjoyable stay. Some of our rooms are smaller than others. On you next visit to the Syracuse area, we hope you will be our guests again and we will be sure you have a larger room than you did on this visit. Thank you for your review. It gives us the opportunity to better with our guests. Please have a wonderful day.
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful hotel with great downtown location

Posted Nov 17, 2017
Pros: great, friendly staff -- wonderful accommodations
Location: near all Syracuse U facitilities -- walking distance to carrier dome
two nights -- everything great -- upgraded to suite very clean