We stayed at this hotel last year and although security was tight, with very good reason, we had a good stay overall. This year, as soon as I arrived (they did allow me to check in about 10 minutes early, which I was grateful for), the front door was locked, which is normal protocol for this hotel as it is in a downtown city. I rang the bell and stood for a few minutes before someone let me in. Check in, go to park, and immediately are met with a homeless man in the parking lot (who I believe was either trying to use drugs and/or was urinating on the sidewalk right in front of us). Quickly gathered our belongings and ran into the secure area to get to our room. The location is not in a great area and we knew that. Around 10pm, a party bus let about 15-20 people off in the parking lot, where they were rowdy, pushing, playing music, some got in cars and left, it was quite a ruckus. They did this for about 30 straight minutes right next to all of the vehicles in the parking lot. Feared for my vehicle's safety, I called the front desk to politely ask them to ask the people to disperse. No answer. Unfortunately I had no other choice but to call the police, who did show up just a few minutes later, and everyone dispersed. It wasn't an amazing upscale hotel last year (had a great breakfast too), which is why we stayed a 2nd year, but this experience deterred us from staying here ever again.