Ratings based on 215 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Feb 14, 2018
Pros: great location
Location: easy access to university
great location, great access to university, great service
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for activities related to the Universit

Posted Feb 2, 2018
Desk held our suitcases in locked closet after check out which was very helpful. Also appreciated the free shuttle to the airport.
Comment from Hotel Management
Feb 7, 2018 by Julie Martin, Hotel Management
Thank you for sharing with us! We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from mew jersey

Right on campus nicebar good room

Posted Jan 15, 2018
Nice staff, good room, good place to stay for ‘cuse alum or parent like me
Comment from Hotel Management
Feb 7, 2018 by Julie Martin, Hotel Management
Thanks for letting us know about your visit. We look forward to seeing you again soon. Go Orange!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Right on campus

Posted Jan 7, 2018
Right on campus short walk to the Carrier Dome. Staff is great. Nice bar for before and after the games. Would definitely recommend staying at the Sheraton
Comment from Hotel Management
Jan 8, 2018 by Jason Mock, Hotel Management
Thank you for the great review and kind words. We look forward to your next visit to Syracuse.
4 out of 5
Recommended
for Everyone
by A verified traveler from boston

Posted Dec 28, 2017
Pool was not heated! I wish the suite that we paid for had a separate space to put the kids in. All onebig area!
Comment from Hotel Management
Jan 8, 2018 by Jason Mock, Hotel Management
Thank you for the 4 star review. We appreciate you staying with us. I will let our engineering staff know about the pool situation. Your feedback is exactly what is needed to make sure everything is ready for the next guest. Thank you again
4 out of 5
Recommended
for Everyone
by A verified traveler from cleveland

Nice hotel in the heart of Syracuse University

Posted Dec 3, 2017
Short stay to visit the University. Very convenient- wished we would’ve had time to explore the city more.
Comment from Hotel Management
Dec 4, 2017 by Jason Mock, Hotel Management
Thank you for taking the time to fill out the survey. We wish you were able to stay longer and explore more, too. Look forward to the next time you come to Syracuse.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Welcome rest after long drive- very comfortable and luxe beds.
Comment from Hotel Management
Nov 27, 2017 by Jason Mock, Hotel Management
We truly appreciate you taking the time to give us the 4 star rating and hope you stay with us the next time you are in Syracuse.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Fantastic location

Posted Nov 13, 2017
Pros: Location
Cons: Restaurant is ok and the breakfast buffet needs a little help
Location: Right on campus at Syracuse University and that location can't be beaten
Great location for meetings at the University or spending time in the area. The facilities are starting to feel a bit run down and could use a little more attention. The staff was great as always!
Comment from Hotel Management
Nov 13, 2017 by Jason Mock, Hotel Management
Thank you for staying with us and thank you for your feedback. We appreciate your loyalty to the Sheraton Syracuse and can't wait for your next visit
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Location, location

Posted Nov 8, 2017 on Orbitz
Pros: The pool side sauna was very satisfying. I like the ability to eat after hours at the Sitrus bar. Price per room is reasonable when it's not peek.
Cons: Elevator has a safety feature to go up only if you have your room key. It doesn't work right away.
Location: Marshall street is right there. It's cheaper eats outside the hotel.
Very convenient close to the school. Parking was great too.
Comment from Hotel Management
Nov 15, 2017 by Jason Mock, Hotel Management
Thank you for staying with us and for the 5 out of 5. We hope you stay with us again, soon.
5 out of 5
by Lance

Posted Nov 5, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Thank you for the 5 Star review. We hope to see you in the near future.