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Walking distance to the Amalie Arena and ChannelSide. Hotel was under construction but clean and comfortable and the bar stayed open to accommodate hotel guests, the front desk staff order and delivered pizza. Room was clean and quite with a great view of the river. Would definitely stay again.
Stayed there cause it was semi close to the arena. Not much doing in downtown area. Riverfront was appealing but there wasn't much there except for the performing arts center. Room was fine, clean etc. An older hotel that they must have done some renovations.
Everything about the hotel was fine except the Wifi was terrible. Sometimes these things happen but the staff was very uninterested in it. Their suggestion was to come down to the lobby and use the computers there.
Had difficulty with front desk staff and supervisor retrieving an item left in room. Finally received a credit from GM who was very responsive and customer service orientated, staff needs training on customer service skills and problem solving. It shouldn't take 3 weeks and 10+ phone calls to resolve ...
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