Front of property

Reviews of Hotel Victoria

3 out of 5
Hotel Victoria
56 Yonge St, Toronto, ON

Reviews

8.4

Very Good

Rating 10 - Excellent. 152 out of 293 reviews" "
Rating 8 - Good. 78 out of 293 reviews" "
Rating 6 - Okay. 40 out of 293 reviews" "
Rating 4 - Poor. 12 out of 293 reviews" "
Rating 2 - Terrible. 11 out of 293 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Room was comfortable and conveniently located. Lots of traffic noise which i found very distracting and it woke me early every day. Rooms at the back probably don't have this problem
Stayed 4 nights in Apr 2024

8/10 Good

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and the location of hotel Victoria are excellent! Very friendly people, cute lobby, and walking distance from everything. Negative points included a view fully blocked by a brick wall, no fridge in the room, no gym, and an angry door to my room that kept slamming on me.
Stayed 5 nights in Apr 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok…
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in the heart of the city, very noisy but that is not the hotel's fault. Not many amenities but suited my needs. I liked the room, very large and clean. Bathroom was small. The bar was nice for a drink at the end of the evening. Restaurant was not my cup of tea, but many within 5 minutes walk, made that irrelevant.
Stayed 2 nights in Apr 2024

8/10 Good

Hilary, Palmerston

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute boutique type hotel in amazing location
Stayed 1 night in Apr 2024

6/10 Okay

Tracy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Would be nice to have a chair and fridge in the room. Otherwise all good.
Stayed 3 nights in Apr 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to lots
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well cared for location. The bed and sheets were very high quality and comfortable.
Stayed 1 night in Apr 2024
Response from Hotel Victoria on Apr 16, 2024
Dear Scott,Thank you for choosing Hotel Victoria for your recent stay, and for sharing your feedback with us.We are delighted to hear that you found our hotel to be clean and well-maintained, and that you enjoyed our bed. Providing a comfortable and welcoming environment for our guests is our top priority, and we are glad to know that we met your expectations in this regard.Your kind words are greatly appreciated, and they serve as encouragement for our team to continue delivering exceptional service and maintaining our standards of excellence.We hope to have the pleasure of welcoming you back to Hotel Victoria in the near future for another enjoyable stay.Warm regards,Hotel Victoria Team

10/10 Excellent

Maria Antónia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto centrale personale super gentile 👍👍👍
Stayed 4 nights in Apr 2024
Response from Hotel Victoria Team on Apr 16, 2024
Gentile Maria Antonia,Grazie per aver scelto Hotel Victoria per il tuo recente soggiorno e per aver condiviso il tuo feedback con noi.Siamo lieti di sapere che hai trovato la nostra struttura molto centrale e il nostro personale estremamente gentile. Offrire un servizio cortese e disponibile è una priorità per noi, e siamo felici di sapere di aver soddisfatto le tue aspettative in questo senso.Speriamo di poterla accogliere nuovamente presso l'Hotel Victoria in futuro per un altro soggiorno piacevole.Cordialmente,Hotel Victoria Team

10/10 Excellent

Morgan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, and great location.
Stayed 3 nights in Apr 2024
Response from Hotel Victoria Team on Apr 16, 2024
Dear Morgan,Thank you for choosing Hotel Victoria for your recent stay and for sharing your feedback with us.We are delighted to hear that you had a great stay and enjoyed our convenient location. Providing a comfortable and enjoyable experience for our guests is our priority, and we're thrilled that we met your expectations in this regard.Your kind words are greatly appreciated and serve as encouragement for us to continue delivering excellent service and maintaining our high standards.We hope to have the pleasure of welcoming you back to Hotel Victoria for another wonderful stay in the future.Warm regards,The Hotel Victoria Team

4/10 Poor

Josh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Foster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The women at the front desk from Spain was amazing. She was super helpful and it was awesome to speak Spanish with her.
Response from Hotel Victoria Team on Apr 15, 2024
Dear Foster,Thank you so much for taking the time to share your feedback about your recent stay at Hotel Victoria. We are thrilled to hear that our front desk team member, provided you with exceptional service and made your experience memorable.We will be sure to pass along your appreciation to our team members.We look forward to welcoming you back to Hotel Victoria for another wonderful stay in the future!Warm regards,Hotel Victoria Team

6/10 Okay

Mya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
messed up my room but it was good
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Mya,Thank you for choosing to stay with us at Hotel Victoria and for taking the time to share your feedback.We sincerely apologize if there were any issues with your room during your stay. Our goal is always to provide a comfortable and enjoyable experience for our guests, and we regret if we fell short of this during your visit.If there's anything specific you would like to address or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

Stephanie

Traveled with family
Liked: Staff & service
The bed sheets had dirt on them and 1 stain. The shower was definitely not made for people over 5ft. There was hair in the tub and by the time i was done showering, i was ankle deep in water. Drain wasn't draining properly. Tv glitched every 30 secs.
Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome staff, very nice, clean and close to CN Tower, Rogers Stadium, and Scotia Bank Arena
Stayed 2 nights in Apr 2024
Response from Hotel Victoria on Apr 15, 2024
Dear Randy,Thank you for your wonderful review of Hotel Victoria! We are delighted to hear that you had an enjoyable experience during your stay with us.It's fantastic to hear that you found our staff to be awesome and that they provided you with excellent service.We are also glad to hear that you appreciated our convenient location. We truly appreciate your kind words and hope to have the opportunity to welcome you back to Hotel Victoria in the future!Warm regards,Hotel Victoria Team

6/10 Okay

Juanae

Business traveler
Liked: Cleanliness, staff & service
Amazing location. Walking distance from the CF Eaton Centre and the CN Tower, among other great sites. Rooms are quite small and there aren’t any amenities but if you are not spending much time at the hotel it is fine. Very clean. Staff are friendly and helpful. I would stay again.
Stayed 5 nights in Apr 2024
Response from Hotel Victoria on Apr 15, 2024
Dear Juanae,Thank you for taking the time to share your experience at Hotel Victoria! We are thrilled to hear that you enjoyed our amazing location.While we are sorry to hear that you found the rooms to be small and missed some amenities, we are pleased to know that you found them clean and comfortable. It's wonderful to hear that our staff made a positive impression on you with their friendly and helpful service. Providing excellent customer service is a top priority for us, and we are glad to hear that our team met your expectations.We sincerely appreciate your feedback and hope to have the opportunity to welcome you back at Hotel Victoria!Warm regards,Hotel Victoria Team

10/10 Excellent

Douglas Edwards

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Douglas Edwards,Thank you for choosing to stay at Hotel Victoria and for sharing your feedback with us!We are thrilled to hear that you found our location convenient for your needs. We hope to have the pleasure of welcoming you back to Hotel Victoria in the future!Warm regards,Hotel Victoria Team

10/10 Excellent

Demetra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in prime location. The rooms are extremely clean and the staff is very friendly and helpful. Right in the heart of Toronto near the Scotiabank Arena and Union train station. Everything is walking distance.
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Demetra,Thank you for choosing Hotel Victoria and for taking the time to share your experience with us! We are delighted to hear that you enjoyed our locationIt's fantastic to hear that you found our rooms to be extremely clean and that our staff provided friendly and helpful service throughout your stay. We appreciate your kind words and recommendation, and we hope to have the pleasure of welcoming you back to Hotel Victoria in the future for another wonderful stay!Warm regards,Hotel Victoria Team

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 2 nights in Apr 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Rob,Thank you for choosing to stay at Hotel Victoria and for sharing your feedback with us!We are thrilled to hear that you found our location convenient for your needs. We hope to have the pleasure of welcoming you back to Hotel Victoria in the future!Warm regards,Hotel Victoria Team

2/10 Terrible

Alex

Disliked: Cleanliness, amenities, property conditions & facilities
I'm sure if I read the fine print my experience would have been guarded but an Extremely small room. Toilet is so close to the wall you can't even sit straight Amazing what $500/night doesn't get you in Toronto And ya they have no hotel parking so budget $85 to park overnight
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Alex,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations.We understand that room size and amenities are important factors for a comfortable stay, and we regret any inconvenience caused by the size of your room and the proximity of the toilet to the wall. Additionally, we apologize for any confusion regarding parking arrangements.We truly appreciate your valuable feedback, as it helps us identify areas for improvement. We will certainly take your comments into consideration as we strive to enhance the guest experience.If you have any further concerns or would like to discuss your stay in more detail, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,Hotel Victoria Team

6/10 Okay

Nicholas

Traveled with partner
Liked: Cleanliness
No parking, no loading bay to unload ur stuff so you have to pay for parking and walk to hotel
Stayed 1 night in Apr 2024
Response from Hotel Victoria on Apr 15, 2024
Dear Nicholas,Thank you for taking the time to provide feedback on your recent stay at Hotel Victoria.We understand the importance of convenient parking options for our guests, and while we do not have onsite parking, we have established a partnership with a nearby parking facility to provide discounted rates for our guests. Additionally, we do have a designated loading and unloading space to assist guests with their luggage upon arrival and departure.We apologize for any misunderstanding or inconvenience caused by the lack of clarity regarding these facilities. Your feedback helps us identify areas for improvement, and we will ensure better communication in the future to avoid any such misunderstandings.We hope to have the opportunity to welcome you back and provide you with a more seamless experience during your next visit.Warm regards,Hotel Victoria Team

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. Love the old feel and look of hotel.
Stayed 1 night in Apr 2024
Response from Hotel Victoria on Apr 15, 2024
Dear Lindsay,Thank you for your positive feedback! We're delighted that you enjoyed the charm of our historic hotel and its convenient location. Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful experience.Best regards,Hotel Victoria Team

8/10 Good

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool spot, centrally located, friendly staff.
Stayed 2 nights in Apr 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Allison,Thank you for choosing Hotel Victoria for your recent stay and for sharing your feedback with us.We are delighted to hear that you enjoyed your experience with us, from our central location to our friendly staff. Providing a comfortable and convenient stay for our guests is our priority, and we're thrilled that we could meet your expectations.We look forward to welcoming you back for another wonderful stay!Warm regards,Hotel Victoria Team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were sparkling clean. The location is perfect for events at most major venues and close to Union Station. The hotel is beautifully restored and has a great ambiance. Will stay again!
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Jennifer,Thank you for taking the time to share your positive experience at Hotel Victoria!We are thrilled to hear that you found our room clean and that our location suited your needs perfectly. It's wonderful to know that you appreciated the beautifully restored ambiance of our hotel.We are looking forward to welcoming you back for another great stay whenever your travels bring you to Toronto again. Warm regards,Hotel Victoria Team

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Rebecca,Thank you for taking the time to rate your recent stay at Hotel Victoria. We are delighted to see that you had a positive experience during your time with us.If you have any additional feedback or if there is anything specific that made your stay memorable, please feel free to share it with us. We are always eager to hear from our guests and strive to continuously improve our services.We hope to have the pleasure of welcoming you back to Hotel Victoria in the future for another exceptional stay.Warm regards,

6/10 Okay

Toni

Stayed 3 nights in Mar 2024
Response from Hotel Victoria on Apr 15, 2024
Dear Toni,Thank you for sharing your feedback regarding your recent stay at Hotel Victoria. We appreciate your honest evaluation of your experience.We strive to provide all our guests with exceptional service and accommodations, and we regret if we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us identify areas where we can improve and better serve our guests in the future.If there are any specific concerns or areas you feel we could address to enhance your experience, please feel free to share them with us. We are always looking for ways to elevate our guest experience and ensure each stay is memorable and enjoyable.We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm regards,Hotel Victoria Team

10/10 Excellent

Jennica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Victoria on Apr 15, 2024
Dear Jennica,Thank you for taking the time to rate your recent stay at Hotel Victoria. We are delighted to see that you had a positive experience with us and that you rated us 5 out of 5.If you have any specific feedback or comments you would like to share with us about your stay, please feel free to reach out. We always appreciate hearing from our guests as it helps us continue to improve and provide excellent service.We hope to have the pleasure of welcoming you back to Hotel Victoria in the future for another enjoyable stay.Warm regards,Hotel Victoria Team

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Easy access to restaurants and shopping.
Stayed 3 nights in Apr 2024
Response from Hotel Victoria on Apr 15, 2024
Dear Sheila,Thank you for your kind words regarding your recent stay at Hotel Victoria! We are thrilled to hear that you enjoyed our excellent service and found our location convenient for accessing restaurants and shopping.Providing exceptional service and ensuring our guests have easy access to the best of what Toronto has to offer are top priorities for us, and we're delighted that we met your expectations.We appreciate your feedback and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Hotel Victoria Team

4/10 Poor

BAHRAM, Foster City

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS BAD.
Stayed 3 nights in Apr 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Bahram,We are sorry to hear that your recent stay at Hotel Victoria did not meet your expectations.Your feedback is valuable to us, and we apologize for any inconvenience or dissatisfaction you experienced during your time with us.If you would like to discuss your concerns further or if there is anything specific we can do to address them, please feel free to reach out to us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Hotel Victoria Team

8/10 Good

Drew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and facility
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Drew,Thank you for your positive feedback regarding your recent stay at Hotel Victoria! We are thrilled to hear that you found our rooms and facilities clean and well-maintained.We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

Dinorah, Tijuana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! The rooms are clean, the beds are comfortable, and the wonderful, refurbished bathroom is the best part of the room. However, the rooms are a bit dark, they don´t have enough light, and if you want to get some work done, you might have to go elsewhere. Otherwise, it is an excellent option in downtown Toronto, steps from Union Station.
Stayed 5 nights in Mar 2024
Response from Hotel Victoria on Apr 15, 2024
Dear Dinorah,Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed our excellent location and found our rooms clean and comfortable. We appreciate your feedback regarding the lighting in the rooms and will take it into consideration for future improvements. Your satisfaction is important to us, and we are always looking for ways to enhance our guests' experiences.We look forward to welcoming you back to Hotel Victoria for another great stay in downtown Toronto!Warm regards,Hotel Victoria Team

10/10 Excellent

Tarrelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close walk to the scotia bank centre. Restaurants everywhere. Affordable. Super nice inside. Just perfect for a night away with the hubby
Stayed 1 night in Apr 2024
Response from Hotel Victoria on Apr 15, 2024
Dear Terrelyn,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and found our location convenient, the atmosphere pleasant, and the surroundings perfect for a night away.Your kind words mean a lot to us, and we look forward to welcoming you and your husband back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Location in downtown Toronto.
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Maria,Thank you for your feedback! We are thrilled to hear that you found our hotel to have the best location in downtown Toronto.We appreciate your support and hope to welcome you back to Hotel Victoria for another fantastic stay soon!Warm regards,Hotel Victoria Team

4/10 Poor

Darryl

Traveled with family
Disliked: Property conditions & facilities
Unfortunately between a broken TV in the first room and a broken A/C in the second room, the small rooms, lack of dresser, coffee maker, microwave, noisy hall this place has great potential but definitely missed the mark. Would not return.
Stayed 3 nights in Mar 2024
Response from Hotel Victoria Team on Apr 15, 2024
Dear Darryl,We apologize for the inconvenience you experienced during your recent stay with us.Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We understand your frustration and regret that we fell short of your expectations.Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Warm regards,Hotel Victoria Team

8/10 Good

Nashita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints about my stay! The room was quite small though compared to other rooms I’ve gotten for the same price point, but I did book last minute.
Stayed 1 night in Mar 2024
Response from Hotel Victoria on Apr 15, 2024
Dear Nashita,Thank you for choosing to stay with us and for sharing your feedback. We are glad to hear that you had an overall pleasant experience during your stay. We look forward to the opportunity to host you again in the future and provide you with an even more enjoyable stay.Warm regards,Hotel Victoria Team

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a concert, so just needed a one night stay. It was perfect. Within walking distance to Scotiabank arena, restaurants right up the street for dinner. The room was tiny (but it's a city hotel, so that was expected), but it was clean and quiet! My only issue was after checking in and handed our room keys, I inquired about parking. The check in attendent pointed and told me about the parking garage and if I got online, I could get a coupon to save a little. I couldn't find it on the app, and showed her my screen, but instead of taking a minute to help, she asked me to then wait while another lady wanted assistance with something that was obviously going to take longer (she was complaining about something). Feeling no option, I obliged. After a few minutes and realizing this wasn't going to be quick, and I was exhausted from driving 5 hours, I left to get my car and bags. I felt I was there first and being waited on, so why couldn't she finish with me, before going to this lady, and then making me wait (?) She was very pleasant and friendly, so I would stay here again in the future. The parking garage is around the corner, and while a short walk, it was cumbersome/confusing to get to especially carrying bags, having to go through a building to an elevator to access (it took us a bit to figure out!). The building and garage were both clean and safe, however.
Stayed 1 night in Mar 2024
Response from Hotel Victoria on Apr 1, 2024
Dear Tiffany,Thank you for choosing Hotel Victoria for your recent stay in Toronto and for taking the time to share your feedback with us. We're delighted to hear that overall, your stay was enjoyable and that our location suited your needs.We apologize for any inconvenience you experienced. Your feedback is valuable to us, and we will use it to improve our services and ensure a smoother experience for our guests in the future.We hope to have the opportunity to welcome you back for another stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing. It was walking distance from Union Station and the TTC. Everything was walking distance. The staff were really friendly. The room was clean. The shower was fairly small. Otherwise, it was a wonderful stay.
Stayed 3 nights in Mar 2024
Response from Hotel Victoria Team on Apr 1, 2024
Dear Julie,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our convenient location, friendly staff, and clean accommodations. Your feedback regarding the shower size is duly noted, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Hotel Victoria Team on Mar 27, 2024
Dear Cindy,Thank you for choosing Hotel Victoria for your recent stay and for sharing your feedback with us.We are delighted to hear that you had a great stay with us. Providing our guests with a comfortable and enjoyable experience is our top priority, and we are thrilled that we could meet your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back to Hotel Victoria in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was friendly and quick.
Stayed 1 night in Mar 2024
Response from Hotel Victoria Team on Mar 27, 2024
Dear Janice,Thank you for choosing Hotel Victoria for your recent stay and for sharing your feedback with us.We are delighted to hear that your check-in experience was friendly and quick. Ensuring a smooth and efficient check-in process is a priority for us, and we are pleased that our team was able to assist you promptly and courteously.Your feedback is greatly appreciated and will be shared with our team to recognize their efforts.We look forward to welcoming you back to Hotel Victoria in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent
Stayed 2 nights in Mar 2024
Response from Hotel Victoria Team on Mar 27, 2024
Dear Claude,Thank you for taking the time to share your feedback regarding your recent stay at Hotel Victoria. We truly appreciate your kind words about our staff.It's wonderful to hear that you found our staff to be excellent. Providing exceptional service is one of our top priorities, and we are thrilled that our team members were able to make your stay enjoyable.Your positive feedback will be shared with our team, and it will serve as encouragement for us to continue delivering outstanding service to all our guests.We hope to have the pleasure of welcoming you back to Hotel Victoria in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

Susan, Edmonton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. It’s a great location and I love the history yet modern vibe. The community space and bar are very welcoming. I would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Hotel Victoria on Apr 1, 2024
Dear Susan,Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed our location, as well as our friendly staff and clean accommodations. We are glad you had a wonderful stay overall and hope to welcome you back again soon.Warm regards,Hotel Victoria Team

8/10 Good

Chantal, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Victoria Team on Mar 27, 2024
Dear Chantal,Thank you for choosing to stay at Hotel Victoria and for taking the time to rate your experience.We appreciate your feedback and are glad to see that overall, you had a positive experience during your stay. Your input is valuable to us as we continuously strive to improve our services and exceed guest expectations.If you have any further comments or suggestions on how we can enhance your experience, please feel free to share them with us.We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Hotel Victoria Team

8/10 Good

Linda

Stayed 2 nights in Mar 2024
Response from Hotel Victoria on Apr 15, 2024
Dear Linda,Thank you for choosing to stay at Hotel Victoria and for taking the time to share your feedback with us.We are pleased to hear that you had an overall positive experience during your recent visit. Your satisfaction is important to us, and we appreciate your acknowledgment of our efforts.If there are any areas where you believe we can improve and elevate your experience to a 5-star level, please don't hesitate to let us know. Your feedback helps us to continually enhance our services and amenities for all our guests.We look forward to welcoming you back to Hotel Victoria in the future and providing you with an even better stay.Warm regards,Hotel Victoria Team

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This Hotel is very cute and rustic. - the staff are so kind and are always willing to help - the rooms are very small and in the small rooms There are no fridges.. - we had an issue with our hotel room door not Locking so we got moved to another room. The new room was much larger and had a fridge. - it’s a 15-20 min walk to the CN tower, rec room. 10-15 min walk to the Scotia bank arena 5-8 min walk to hockey hall of fame - we also found that the hotel hallways smell funny - rooms were a good price but for no fridge and how Little they were, I would respect a little cheaper. - again the staff are amazing.
Stayed 1 night in Mar 2024
Response from Hotel Victoria on Mar 25, 2024
Dear Heather,Thank you for choosing Hotel Victoria and for providing detailed feedback about your stay. We appreciate your insights and are pleased to hear that you found our staff kind and helpful and that our location suited your needs.We apologize for any inconvenience caused by the size of the rooms and the lack of fridges in some of them. Your feedback regarding the issue with the room door and the hallway has been duly noted, and we will address these concerns to ensure a better experience for our guests.We hope to have the opportunity to welcome you back to Hotel Victoria in the future for a more enjoyable stay.Warm regards,Hotel Victoria Team

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Victoria was lovely! Our room was a bit small but very clean and decorated nicely, it was all the space we needed. Great location, extremely nice and helpful staff, and beautiful lobby! Would definitely recommend. Only thing that would make it better is if they had free breakfast lol!
Stayed 4 nights in Mar 2024
Response from Hotel Victoria Team on Mar 25, 2024
Dear Danielle,Thank you for choosing Hotel Victoria and for sharing your lovely feedback with us! We are delighted to hear that you had a wonderful stay with us.It's fantastic to know that you found your room clean and suitable for your needs. We are also pleased that our convenient location, friendly and helpful staff, and beautiful lobby added to your experience.While we don't offer complimentary breakfast, we do offer various options on-site and nearby for our guests' convenience.We look forward to welcoming you back to Hotel Victoria for another delightful stay in the future!Warm regards,Hotel Victoria Team

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we needed for a 1 night stay. Close to all amenities.
Stayed 1 night in Mar 2024
Response from Hotel Victoria Team on Mar 25, 2024
Dear Simon,Thank you for choosing Hotel Victoria and for sharing your positive feedback with us! We are delighted to hear that our hotel provided exactly what you needed for your stay.It's great to know that our convenient location close to all amenities met your expectations and made your stay enjoyable.We appreciate your feedback and hope to welcome you back to Hotel Victoria for another pleasant stay in the future!Warm regards,Hotel Victoria Team

10/10 Excellent

Emilia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel downtown
Stayed 1 night in Mar 2024
Response from Hotel Victoria Team on Mar 25, 2024
Dear Emilia,Thank you for choosing Hotel Victoria for your stay downtown. We are pleased to hear that you had a positive experience with us.Your feedback is valuable to us, and we hope to welcome you back to Hotel Victoria for another great stay in the future!Warm regards,Hotel Victoria Team

10/10 Excellent

John-Peter

It was good
Stayed 1 night in Mar 2024
Response from Hotel Victoria Team on Mar 25, 2024
Dear John-Peter,Thank you for choosing Hotel Victoria and for your feedback. We are glad to hear that you had a good experience during your stay with us.Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is absolutely adorable! A beautiful eclectic lobby area with multiple seating areas for your group to have a coffee, grab some lunch, or just hang out! Close to many things, less than 10 minute walk from Eaton Centre, Scotiabank Arena, many restaurants, pubs and cafes just minutes away! We really enjoyed our stay. King Room - 3rd floor - street view
Stayed 2 nights in Mar 2024
Response from Hotel Victoria Team on Mar 25, 2024
Dear Heather,Thank you for choosing Hotel Victoria and for your enthusiastic feedback! We are thrilled to hear that you enjoyed your stay with us.Your satisfaction is our top priority, and we appreciate your kind words.We look forward to welcoming you back to Hotel Victoria for another enjoyable stay in the future!Warm regards,Hotel Victoria Team