Ratings based on 720 Verified Reviews

4.8 out of 5
93% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Absolute perfection

Posted Dec 28, 2017
I recently stayed at the Adelaide Hotel with my family for a week during Christmas. I am beyond satisfied with our experience. The hotel staff was very helpful, attentive, and always friendly. Our room was clean and very spacious. The hotel restaurant is excellent and the rest of the hotel facilities were very clean and enjoyable. I recommend the Adelaide to everyone and am definitely going back next time I’m in Toronto.
Comment from Hotel Management
Dec 30, 2017 by Heather Wadel- Guest Services Supervisor, Hotel Management
Dear R, Thank you for your feedback. We look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance from nice restaurants

Posted Dec 12, 2017
Pros: decor and cleanliness
Cons: Check to see if some of the utilities are still working
Location: Cactus club, reds wine tavern, king tap and an indoor mall
We had an amazing stay here, the room was super comfy and clean. Staff is super friendly and the hotel is updated.
Comment from Hotel Management
Dec 20, 2017 by Heather Wadel- Guest Services Supervisor, Hotel Management
Thank you for your feedback, and for choosing to stay with us while you visit Toronto. We are excited to welcome you back for another comfortable visit very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Excellent living experience

Posted Dec 11, 2017
Room is generally designed very well and is comfortable. I like the mable tables and smart control lights. Only one thing I don’t like is that one air conditioner window is facing the bed. I can feel wind around my head and cause me headache during stay. Hotel should make change about it. Otherwise it is a generally good hotel. And staffs are very friendly. The concierge staff gave us free tickets of Christmas market!
Comment from Hotel Management
Dec 22, 2017 by Heather Wadel, Hotel Management
Dear Richard, Thank you for your valued feedback. I am sorry to hear that your sleep was less than comfortable. Please do feel welcome to contact me directly for your next visit and I would be happy to arrange the room to your personal preferences. I am happy to otherwise hear that you had a pleasant stay. Kind regards, Heather Wadel Guest Services Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful hotel

Posted Dec 10, 2017
Beautifully decorated, comfortable and very clean hotel. Staff are very friendly and accommodating. Great service and a wonderful stay.
Comment from Hotel Management
Dec 20, 2017 by Heather Wadel, Hotel Management
Dear Nina, Thank you for your feedback. It is much valued and appreciated. Kind regards, Heather Wadel Guest Services Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
It was my first time at this hotel and I would highly recommend it to everyone.
Comment from Hotel Management
Dec 5, 2017 by Heather Wadel- Guest Services Supervisor, Hotel Management
Thank you for your feedback, and for sharing your kind recommendation. Looking forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Lovely welcome and an even better stay

Posted Dec 3, 2017
From the moment we drove in we were met with the staff and into our room in a few minutes then the bellboy went over all the amenities and the room services . The rooms were very clean and nicely decorated . Will recommend gladly come back again
Comment from Hotel Management
Dec 5, 2017 by Heather Wadel- Guest Services Supervisor, Hotel Management
Dear Sam, Thank you for your review. I am delighted to see that you enjoyed the amenities of the hotel, and service by our team. Looking forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from windsor

Perfect

Posted Nov 23, 2017
Great service all around staff and other employees do their job outstandingly
Comment from Hotel Management
Dec 5, 2017 by Heather Wadel- Guest Services Supervisor, Hotel Management
Dear Isai, I am thrilled to hear that you had a perfect stay! Kind regards, Heather Wadel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
The staff was amazing. They went above and beyond and made the stay perfect.
Comment from Hotel Management
Dec 5, 2017 by Heather Wadel- Guest Services Supervisor, Hotel Management
Thank you for your feedback. It is greatly appreciated and will certainly be passed along to the associates. Kind regards, Heather Wadel Guest Services Supervisor
5 out of 5
by george

Posted Oct 17, 2017 on Hotels
Comment from Hotel Management
Dec 5, 2017
Dear George, Thank you for your 5 star rating. It is greatly appreciated. Kind regards, Heather Wadel Guest Services Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice but not quite as good as Ritz or 4 Seasons

Posted Oct 16, 2017
Pool not open, expensive room that cost more than it was worth BUT nice staff, great food, good location and still pretty nice.
Comment from Hotel Management
Dec 5, 2017 by Heather Wadel- Guest Services Supervisor, Hotel Management
Dear Ben, We sincerely appreciate your time in providing your review. We look forward to welcoming you back to enjoy the refinished pool deck and whirlpool area, and I am glad to hear that you otherwise had a pleasant stay. Kind regards, Heather Wadel Guest Services Supervisor