Ratings based on 2,516 Verified Reviews

4.6 out of 5
88% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 15, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 15, 2019
5 out of 5
by A verified traveler

Posted Sep 14, 2019
The staff were all over the top helpful. It’s a very grand hotel with affordable prices.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 14, 2019
5 out of 5
by A verified traveler from The Bahamas

Posted Sep 9, 2019
Beautifully appointed hotel located within easy walking distance of several attractions.
3 out of 5
by A verified traveler from London

Posted Sep 7, 2019
I had booked a signature room with Club access months before arrival and requested at that time room with a view. I followed up with phone calls prior to reiterate it was a special occasion. Upon checking I was surprised that Club level just means access to a controlled entry common area with lounge on the 11th floor where private breakfast and evening snacks and drinks are served. There is no separate Club floor or reception. The initial room we were given had zero view and it was a partitioned, very claustrophobic room. I immediately expressed my displeasure to front desk and they were able to switch us from the 11th fl to the 16th floor corner unit with plenty of natural light, which I appreciated. This hotel is built up all around it so there doesn’t appear to be any unobstructed views. The main floor bar is nice and the staff friendly and efficient. My only comment is that the great big wing back chairs look great but try sitting in one and then turn to talk to the person beside you. All you will face is the wing of the chair. They literally swallow you up making conversation difficult. The controlled Club lounge on the 11th floor is a comfortable place to decompress at the end of the day, enjoying complimentary drinks and canapés from 5-7pm. This is also where breakfast is served for those with Club access and Alex is fantastic! So accommodating, warm and friendly. The hotel manager was also very good ensuring that our second room met our expectations.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2019
5 out of 5
by A verified traveler

Posted Sep 6, 2019
Excellent service, convenient location, comfortable and spacious room
5 out of 5
by A verified traveler from Philadelphia,PA

Posted Sep 5, 2019
First time in Toronto. Hotel location was great. Staff friendly , knowledgeable and helpful. Lovely lobby, comfortable bar.
5 out of 5
by A verified traveler from Quebec

Posted Sep 4, 2019
We liked staying in this hotel and the service was very excellent The only thing we had hard time to get used to was the beds on our rooms, as they were uncomfortable to sleep in on our first night The beds didn't felt firm and it caused a bit of discomfort waking up, but other than that, our stay at the hotel was great