Ratings based on 381 Verified Reviews

4.3 out of 5
83% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Staff was great! Room was beautiful! Will be back

Posted Feb 25, 2018
Staff was great, room was beautiful! will be back Cjcksiicidididisiisicicicjdjnxncdjsidd
4 out of 5
Recommended
for Everyone
by A verified traveler

Didn't meet expectations

Posted Feb 24, 2018
I thought I was getting a bathtub but didn't which was disappointing
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2018
One night stay. Clean rooms, and pleasant staff. Close to great dining options.
Comment from Hotel Management
Feb 22, 2018 by Melida , Hotel Management
Thank you for your feedback! We can't wait to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location and even better service!

Posted Feb 18, 2018
Great experience from check in to check out. Will be back for anniversary.
Comment from Hotel Management
Feb 19, 2018 by Melida , Hotel Management
Hello Joseph, Thank you for your feedback. We are thrilled you enjoyed your time with us! Hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2018
Very Nice hotel with a convenient location. Lots of restaurants, bars, shopping around to keep us busy.
Comment from Hotel Management
Feb 19, 2018 by Melida , Hotel Management
Thank you for your kind review! We can't wait to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Experience

Posted Feb 12, 2018
The staff were absolutely amazing and went above and beyond to make our stay an enjoyable one. The room exceeded expectations and it was one of the best hotels I have ever stayed at.
Comment from Hotel Management
Feb 12, 2018 by Melida , Hotel Management
Thank you for sharing your feedback. See you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Gorgeous hotel, great location, friendly staff! Can not wait to return!
Comment from Hotel Management
Feb 12, 2018 by Melida , Hotel Management
Thank you for sharing such kind words. We can't wait to welcome you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Great staff

Posted Feb 9, 2018
There is great staff that will help you get settled in and answer any questions you may have about getting around town! Thanks for a great experience! M
Comment from Hotel Management
Feb 12, 2018 by Melida , Hotel Management
Thank you for sharing your wonderful review! We hope you visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Amazing getaway overnight

Posted Feb 4, 2018
Amazing upgrades for my husband’s birthday! Helpful staff. Great diner! We will be back!! Thanks Jenny!!
Comment from Hotel Management
Feb 4, 2018 by Melida, Hotel Management
KD, Thank you for letting us know! Happy brithday to your husband!
3 out of 5
by A verified traveler

Things have changed

Posted Feb 1, 2018
I have stayed at a number of Thompson’s and I habe direct knowledge of the founders and their new chain as well. I know their vision. Calling four times to room service with no answer and then calling the front desk twice to be transferred only to bounce back and then be told that they will have them call me only to have to go down myself to get food is not a 5 Star modern vision
Comment from Hotel Management
Feb 4, 2018 by Melida, Hotel Management
Our apologies for the recent issue experience during your stay. I know our Team did try to reach out and assist however this was after the fact. We should never wish to have a guest inconvenience in this fashion. We hope to welcome you back to the stay you deserve.