Ratings based on 1,426 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Where is Marriot

Posted Sep 22, 2017
Pros: Location, Location, Location
Cons: Signs inside Eaton Center directing to hotel
Location: Eaton Center at the back door, Young Street on one side and Bay Street on the other, a shoppers paradise.
Without my GPS it was a little hard to find. Missed the Marriott entrance so I parked in the Eaton Center Parking lot. Once inside Eaton Center, it was hard to find the Hotel. But once I did, the rest of my stay was fantastic!! Room was clean and spacious. Breakfast was delicious! Would definitely stay here again.
Comment from Hotel Management
Sep 22, 2017 by James C, Hotel Management
Thank you for staying with us Susan!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2017
Nice hotel and staff very friendly, hotel location is near Eaton Center and church. No slippers provided and you still need to ask for toothbrush and toothpaste. Room rate is quite expensive.
Comment from Hotel Management
Sep 22, 2017 by James C, Hotel Management
Thank you for staying with us! We do offer Slippers Toothbrush and toothpaste upon request.
3 out of 5
by A verified traveler

Largely over-rated

Posted Sep 18, 2017
Self-parking is highway robbery at $36. Paid over $300 per night for a room without a mini-bar, no view, no turndown service, no shower caps and no bathrobes. Truth be told, nice room but overpriced. Additionally, the 2 employees manning the information counter next to the front desk were very unknowledgeable about pretty much anything. Restos, shopping, directions....every question they needed to google their answer. Stay elsewhere and save your money.
Comment from Hotel Management
Sep 22, 2017 by James C, Hotel Management
Thank you for staying with us. I am sorry to hear our team could not answer your questions. We will follow up with the team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Very nice hotel in the middle of downtown.

Posted Sep 12, 2017
Staff members were friendly and helpful. Most attractions were within walking distance.
Comment from Hotel Management
Sep 16, 2017 by James C, Hotel Management
Thank you for staying with us!
5 out of 5
by A verified traveler

Disappointing

Posted Sep 10, 2017
The hotel located right in the heart of downtown Toronto, which is close to the Mall, restaurants and other local attractions. However, they charged you for internet usage, even though you are a club member. Some staffers were unprofessional and unfriendly.
Comment from Hotel Management
Sep 16, 2017 by James C, Hotel Management
Thank you for staying with us. I am sorry to hear our team was unfriendly and unprofessional. We will share your feedback with them.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakville

Close to restaurants and shopping. Great showers.

Posted Sep 8, 2017
Great value hotel . Can't beat the location close to everything . Rooms are newly renovated and have large tv and great shower.
Comment from Hotel Management
Sep 22, 2017 by James C, Hotel Management
Thank you for staying with us!
3 out of 5
by A verified traveler

Costly, but comfortable. Needs some improvement.

Posted Sep 8, 2017
Pros: Trios Bistro, room comfort.
Cons: Wi-fi Valet Car service personnel Bathtub option for King bed rooms. Overly expensive, given the events going on in the city at the time.
Location: Centrally located.
The room was nice, and well laid out. Trios Bistro was extremely nice, and very accomodating. The wi-fi available in the room was tragically slow. Lack of a bathtub option for a room was a disappointment. Though expected, removal of the payper-view movies was not nice. Lastly, the valet service eventually got it right, but inability to start my car properly shows lack of experience and trouble shooting skills.
Comment from Hotel Management
Sep 16, 2017 by James C , Hotel Management
Thank you for staying with us. We will share your feedback with the team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
Nice place right in the middle of everything and fast check in
Comment from Hotel Management
Sep 16, 2017 by James C, Hotel Management
Thank you for staying with us!
4 out of 5
by A verified traveler

Price

Posted Sep 5, 2017
When we arrived they did not have the right room for us When I received the check out Bill they charged additional for my daughter
3 out of 5
Recommended
for Everyone
by A verified traveler from columbus OH

Posted Sep 5, 2017
The swimming pool is too small, not refrigerator, bed is not comfortable
Comment from Hotel Management
Sep 5, 2017 by James C , Hotel Management
Thank you for staying with us. We are happy to share we do have refrigerators at the hotels. Please request on on your next stay and we would be happy to assist!