Ratings based on 2,217 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Oct 19, 2017
I stayed at the hotel for three nights. Apart from when i signed in I was not acknowledged by hotel staff at all, at any point throughout my stay. For a customer service industry this was particularly disappointing as we're all paying guests and entitled to the same level of courtesy, right? Or maybe they're just equally rude to everybody.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lutz, Fl

Great Location

Posted Oct 19, 2017
Excellent service from the moment you enter their hotel. Staff very friendly and concierge very helpful, ask him if they have discounts Stanley Park etc. Darrell the bartender excellent nice informative gentleman. He also whipped me up the best hiot chocolate cocoa ❤️ This hotel was perfect and centrally convenient to the stadium, hockey arena and excellent restaurants. The hotel was very comfortable and quiet. This downtown location is very clean and walking distance to everything. We will return to this beautiful city of Vancouver and to this Hotel Metropolitan for pleasure again.
5 out of 5
Recommended
for Everyone
by A verified traveler from CHICAGO

nice hotel close to the port where cruise ship at

Posted Oct 18, 2017
Pros: location and staff
Cons: not a thing
great hotel nice friendly staff and location to cruise ships.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Great hotel and location with everything in downtown Vancouver close at hand.
2 out of 5
by A verified traveler

Posted Oct 10, 2017
Elevators need servicing badly, beds are hard as concrete, rooms look nothing like photos used to sell them
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Had to switch rooms because of leaking pipes. Not much of a city view
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great Hotel

Posted Oct 7, 2017
Location: Close to Cruise port
Excellent staff and lounge. Quiet stay and comfortable rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2017
Great place to stay. Staff was great. The rooms are a bit dated, but overall nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017
Pros: location, price, comfortable beds, big bathroom
Slow elevator, shorter ceilings.. I am a tall guy and had to duck to fit under the showerhead.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Special hotel with Great Location

Posted Oct 2, 2017
Pros: Quiet, good staff and easy location in downtown Vancouver.
Location: Good location near cafes, the Art Gallery, Nordstrom, and we walked from Gas Town.
Excellent 2 night stay at a wonderful hotel. Quiet room with good bed. Nice amenities. The two concierge gentlemen were most helpful with arrangements. Nice to have a quiet bar on site for a quick bite or drink. Good staff at Diva. Great downtown location within walking distance of good shopping and Gas Town.