Ratings based on 2,084 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

very pleasant

Posted Feb 19, 2018
Very pleasant check in despite the late hour. We had called ahead and spoken with both the front desk and the housekeeping department (the day before) to ensure that late arrival as well as a firm mattress would be in order. We were treated very well upon arrival and the accommodations were excellent. The only thing that would have enhanced the experience would be to have little creamers and sugar in the fridge so that we can fully take advantage of the coffee pods.
Comment from Hotel Management
Feb 19, 2018 by JDM, Hotel Management
Thank you for your review. We will look into the matter of the creamers to see what we can do.
4 out of 5
Recommended
for Everyone
by A verified traveler from surrey,bc

Nice hotel close to hockey and food

Posted Feb 18, 2018
Pros: Location and our queen premium suite was spacious and included a little kitchen
Cons: Rooms are dated
Great location, close to Rogers Arena and BC Place. Lots of food choices within a couple of blocks
Comment from Hotel Management
Feb 19, 2018 by JDM, Hotel Management
Thank you for your feedback about your stay at the Rosedale.
4 out of 5
Recommended
for Everyone
by A verified traveler from victoria bc

Great

Posted Feb 16, 2018
Great stay super location. Staff very friendly. Already booked again in April!
Comment from Hotel Management
Feb 19, 2018 by JDM, Hotel Management
Good to hear that you have booked again. Thanks for mentioning our staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna

Posted Feb 16, 2018
Hotel is showing its age but still comfortable and in a great location
Comment from Hotel Management
Feb 16, 2018 by JDM, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fenelon Falls, Ontario

Great hotel

Posted Feb 14, 2018
Cons: TVs need to be upgraded as well as choice of programming. Elevators need to be faster.
Great hotel. Very convenient location to everything in the downtown area. Having a suite is so nice. The extra space is so nice to have. TVs need to be upgraded & access to better TV channels would be a great improvement. Beds very comfortable and the bedding is simply wonderful. We are from Ontario & this is our third stay. Great value for cost. Hotel staff are fantastic & the hotel is located in a very safe area of downtown Vancouver. Close to lots of restaurants & pubs. Will continue to frequent The Robson on any return trips to Vancouver.
Comment from Hotel Management
Feb 14, 2018 by JDM, Hotel Management
Thank you for your review. We are working on updating our TV's but we need our cable company to update us to a more usable HD package. Once they accomplish that we can work on the TV's.
5 out of 5
Recommended
for Everyone
by A verified traveler from Courtenay

Great hotel in downtown Vancouver

Posted Feb 13, 2018
A good sized two room suite nicely kept and well complete with amenities. The lobby was very attractively designed and well kept. Close to BC Place and Rogers Arena.
Comment from Hotel Management
Feb 14, 2018 by JDM, Hotel Management
Thank you for your feedback. Our location seems to have worked well for you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Nice hotel but could only turn heat down to 68 no more to say
Comment from Hotel Management
Feb 13, 2018 by JDM, Hotel Management
Thank you for your review. The thermostats are preset to go no lower than 68F as this is part of our environmental program.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Good location, convenient to metro and sports facilities, good value for price
Comment from Hotel Management
Feb 13, 2018 by JDM, Hotel Management
Thank you for your review and rating.
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, BC

Hotel is close to QE Theatre. We went to a show th

Posted Feb 12, 2018
Pros: Location, amenities and service.
Cons: Underground parking stalls are too narrow for SUV's. Difficulty getting out of a parked car as there is not ample room to open car door.
Location: QE Theatre, Rogers Arena, BC Place and lots of eating places nearby.
Good hotel, close to restaurants and entertainment venues. Great welcome and service by hotel registration clerk.
Comment from Hotel Management
Feb 13, 2018 by JDM, Hotel Management
Thank you for all your feedback. We will take up your comments able the parking stall size with the owner of the parkade.
5 out of 5
Recommended
for Everyone
by A verified traveler from prince george

Posted Feb 11, 2018
Allowed early check in and was upgraded. Great service and wonderful stay
Comment from Hotel Management
Feb 13, 2018 by JDM, Hotel Management
Good to hear that your stay went well. Thanks for your feedback.