Ratings based on 602 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from SoCal

Great Location

Posted Sep 19, 2017
The hotel is the only Five Diamond (per AAA rating) in all of Vancouver, and it deserves the rating. The location in downtown is central to everything and walking distance to many parts of Vancouver, like the Waterfront, Chinatown, Gas Town, Stanley Park, etc. The staff was friendly and professional and we will certainly patronize the hotel again when in Vancouver.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Elegant Business Hotel

Posted Sep 14, 2017
Superb business hotel situated in the heart of Vancouver. Great staff and elegant minimalist design.
Comment from Hotel Management
Sep 14, 2017 by Kari Koskela, Hotel Management
Dear Dennis, Thank you for taking the time to share this feedback, we hope to welcome you back to Shangri-La Hotel, Vancouver again soon! Kind regards, Kari Koskela, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Excellent location

Posted Sep 13, 2017
Comfortable bed, nice pillows, good lighting system, fabric drapes open and close with a button, another TV in the bathroom, big TV in bedroom, clean hotel, SPA I didn't use I visited it and it is a nice place with many services, swimming pool and Jacuzzi , all small size but it is there, kind of solarium, next to a bar for drinks. It is on the fifth floor. Nespresso machine with complimentary coffee, tea, 2 bottles of water a day in the room. L'Occitane shampoo, conditioner, body wash, soap ,body cream, with an exquisite bergamota-jasmin sense. Shower is very good. The piano in the Lobby is a very nice touch of relaxing music, and this hotel has an excellent location in the heart of downtown, one block from Robson Street, a big shopping area, and many luxury brands as well on West Georgia, Alberni Street steps from the hotel. All kind of restaurants nearby. Canada Line only 3-4 blocks from the hotel to come comfortably in 20 minutes from the airport to the heart of downtown. Many bus lines to go to many nice place, English Bay, North Vancouver with Seabus as well from Waterfront (easy walk), Grouse Mountain, Capilano Suspension Bridge, Horseshoe Bay, and there are now free shuttles from Canada Place to Capilano and Grouse. Canada Place 5 blocks from hotel. Always a nice walk everywhere from there, Yaletown, Gastown, BC Place, etc
Comment from Hotel Management
Sep 14, 2017 by Kari Koskela, Hotel Management
Dear DL, Thank you very much for sharing such a wonderful comment in regards to your recent experience at Shangri-La hotel, Vancouver. I'm pleased you enjoyed our hotel's amenities, including our central downtown location, spacious guest rooms, and restaurant offerings. Looking forward to welcoming you back on a return visit to Vancouver! Kind regards, Kari Koskela General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Sep 11, 2017
It is always a pleasure to stay at this hotel. Excellent service, good location and well appointed rooms.
Comment from Hotel Management
Sep 12, 2017 by Kari Koskela, Hotel Management
Dear Chris, Thank you for rating us 5. We hope to welcome you back to Shangri-La Hotel, Vancouver again soon! Kind regards, Kari Koskela, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Great staff, excellent location.

Posted Sep 10, 2017
Nice hotel with excellent staff. Concierge in particular were very helpful.
Comment from Hotel Management
Sep 12, 2017 by Kari Koskela, Hotel Management
Dear willo, Thank you for taking the time to share this feedback, we hope to welcome you back to Shangri-La Hotel, Vancouver again soon! Kind regards, Kari Koskela, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsi

Fantastic service

Posted Sep 6, 2017
We had a beautiful stay. The staff put the entire stay over the top. I told a staff member that we were going on a wine tour and came home from the day to a beautiful cheese and fruit board. The days that we were there a production crew was filming action scenes for a move outside our window!
Comment from Hotel Management
Sep 8, 2017 by Kari Koskela, Hotel Management
Dear Kellie, Thank you for your kind comments about the personalized service and hospitality you received from our team. I sincerely look forward to the pleasure of welcoming you back again at Shangri-La hotel, Vancouver. Kind regards, Kari Koskela General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria BC.

Beautiful accommodations

Posted Sep 5, 2017
Pros: Everything.
This is a beautiful establishment, right in the heart of Vancouver. The staff make you feel that you are right at home and they are there if you require anything. The room was perfect and the bed was like sleeping on a cloud. I recommend this hotel and I will stay there when I am in Vancouver again.
Comment from Hotel Management
Sep 6, 2017 by Kari Koskela, Hotel Management
Dear Delparty, We greatly appreciate the time and effort taken to share this kind feedback. Your kind words about our staff leave me with the most pride, as our team is really the true gem of our property. I sincerely look forward to the pleasure of welcoming you back again at Shangri-La hotel, Vancouver! Kind regards, Kari Koskela General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Sep 2, 2017
We were there for our 3rd wedding anniversary. We were treated with champagne, chocolate covered strawberries and a cupcake when we came back to our room after a swim.
Comment from Hotel Management
Sep 6, 2017 by Kari Koskela, Hotel Management
Dear Adam, I'm thrilled that you chose Shangri-La as your home away from home to celebrate your recent birthday.  It will be an honor to welcome you to Shangri-La hotel, Vancouver back soon. Kind Regards, Kari Koskela General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
Wonderful experience. friendly staff. clean and comfortable room and beds. excellent food. My sons loved it. definitely come back.
Comment from Hotel Management
Aug 23, 2017 by Kari Koskela, Hotel Management
Dear Anonymous, Thank you for rating us 5/5. We hope to welcome you back to Shangri-La Hotel, Vancouver again soon! Kind regards, Kari Koskela, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from BC

Awesome location, amazing service

Posted Jul 17, 2017
Stayed 1 night, large room, huge bathroom, great location and excellent service! Hope to visit again
Comment from Hotel Management
Jul 26, 2017 by Kari Koskela, Hotel Management
Dear RB, Thank you for taking the time to share this feedback, we hope to welcome you back to Shangri-La Hotel, Vancouver again soon! Kind regards, Kari Koskela General Manager