Ratings based on 1,922 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 11, 2017
The only thing that's great about this hotel is the location. Unhelpful staff, dated rooms. Average at best.
Comment from Hotel Management
Sep 11, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for your feedback and taking the time to comment on your experience at the Wall Centre. We truly appreciate your positive words regarding our very convenient location in Downtown Vancouver, but are disappointed to know that you were rather dissatisfied with the service our team has provided you with. Please rest assured that our management has been immediately alerted in order to take further actions as needed. Thank you for your patience with this matter and we do hope that you will provide us with another opportunity in the near future. Your Wall Centre Team.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
It was alright. No one greeted us in the beginning. Felt out of place. Not very comfortable. Didn't feel like a hotel. More of a motel
Comment from Hotel Management
Sep 11, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for your feedback regarding your recent experience at the Wall Centre. We truly appreciate your comment and are disappointed to know that you were not entirely satisfied with your check-in. We have brought the challenge to the attention of our front office management who will ensure to implement further training with our team so that all guests feel a warm welcome from the moment they step into our lobby until their very departure. We apologize for any inconvenience this has caused and hope to see you again soon. Thank you for your patience. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from sammamish

Good location

Posted Sep 8, 2017
Club suite and benefits were nice. Everything went smoothly with friendly staff. Convenient location to everything, clean and comfortable. Would recommend to others.
Comment from Hotel Management
Sep 11, 2017 by Guest Relations Manager, Hotel Management
Dear Jimmy, thank you for your feedback and detailing why you have spent such an amazing time with us at the Wall Centre. We truly appreciate your kind words regarding your executive club lounge experience, as well as convenient location and outstanding service by our team. It has been a pleasure to have welcomed you and we hope to see you again soon. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from medicine hat, AB

Beautiful Hotel with a great view

Posted Sep 5, 2017
Hotel is in the prime of downtown. Great walking distance for so many places to go eat and have a drink.
Comment from Hotel Management
Sep 6, 2017 by Guest Relations Manager, Hotel Management
Dear Corwin, thank you for reaching out to us and praising the Wall Centre in such a high manner. We are glad to know you enjoyed yourself as much as you did and hope to welcome you again soon. Greetings from Vancouver. Your Wall Centre Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Comfy

Posted Sep 5, 2017
The room was very comfortable and the pillows felt like cloud, the only down side is that we book a room for 4 with breakfast but only 2 breakfast were included
Comment from Hotel Management
Sep 6, 2017 by Guest Relations Manager, Hotel Management
Dear liliane, thank you for taking the time to comment on your recent time with us at the Wall Centre. We appreciate your kind words and are glad to read that you were especially delighted with our bedding and pillows. Please note that we have informed our reservations management team regarding your room booking and complimentary breakfast included for four, we apologize for any inconvenience this has caused. Once again, it has been a pleasure to have you stay with us and we hope there are many more to come. Thank you for having chosen the Wall Centre as your home away from home. Your Wall Centre Team.
5 out of 5
Recommended
for Families
by A verified traveler from toronto

Full of recreational activities.

Posted Sep 5, 2017
Pros: Staff,cleaned
Cons: Everything is perfect
Location: Went by walk
We want to come again to enjoy. I saw tha area wise the location of this hotel and the sorrunding scene so much beautiful . All facilities we can take easily to go for outing and very cheap and reasonable price compared with cities. Thanking you.
Comment from Hotel Management
Sep 6, 2017 by Guest Relations Manager, Hotel Management
Dear sarb, thank you for detailing your recent experience at the Wall Centre. It has been wonderful to have you stay with us and we are delighted to know that everything has been to your very satisfaction. Thank you for taking the time to write your positive comment and praising us in such a high manner. We hope to see you again soon. Your Wall Centre Team.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Great view from the room. Check in was slow but staff were pleasant. Bed was very comfortable. The lounge on the floor above us was somewhat noisy in the morning. Would recommend that you check what is on the floor above your room.
Comment from Hotel Management
Sep 6, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for your feedback and taking the time to comment on your recent experience at the Wall Centre. It has been a great pleasure to have welcomed you and we hope to see you again soon. Greetings from Vancouver. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean. Great location. Great staff.

Posted Aug 29, 2017
Pros: Exceptionally clean.
Overall an excellent stay. Very clean rooms & hotel.
Comment from Hotel Management
Aug 29, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for your feedback and commenting on your recent experience at the Wall Centre. We truly appreciate your kind words and are delighted to read that you have spent an excellent time with us, especially due to the cleanliness of your guestroom. It has been a pleasure to have you visit us and we do hope to see you in the near future. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
I stayed here at the Sheraton just for a weekend getaway, and this hotel was perfect. Great location, great rooms, great place!
Comment from Hotel Management
Aug 25, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for your feedback and taking the time to comment on your experience at the Wall Centre. We truly appreciate your kind words and that you have spent an excellent time with us during the weekend. It has been a pleasure to have welcomed you and we do hope to see you again soon. Your Wall Centre Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from oman

Great location !

Posted Aug 23, 2017
Our stay was very enjoyable at the Sheraton. The location was very convenient to walk to most of the places of interest as well for shopping or eating.
Comment from Hotel Management
Aug 23, 2017 by Guest Relations Manager, Hotel Management
Dear sumanth, thank you for taking the time to comment on your latest experience at the Wall Centre. We are delighted to know that everything has been to your very satisfaction and appreciate your kind words. We are looking forward to your next stay with us and wish you well until then. Your Wall Centre Team.