Ratings based on 1,328 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Sweet digs!

Posted Oct 15, 2017
Gorgeous views, excellent/friendly staff, perfect location
Comment from Hotel Management
Oct 16, 2017 by Fairmont Waterfront, Hotel Management
Thank you for your excellent review! I'm so pleased you enjoyed your stay - the views, our convenient location, and the service you received from our team! Warmest regards, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, excellent staff

Posted Oct 15, 2017
Great location, stayed for a conference, across the street from Starbucks and convention center. Close to many restaurants, etc. Theybhave bikes you can borrow for free!
Comment from Hotel Management
Oct 16, 2017 by Fairmont Waterfront, Hotel Management
Thank you so much for your compliments to our location and amenities. We hope to be your host once again in the near future! Kind regards, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Nice location, easy to walk to everything, very nice and accommodating staff
Comment from Hotel Management
Oct 16, 2017 by Fairmont Waterfront, Hotel Management
Thank you so much for taking the time to share your feedback on your recent stay! We look forward to welcoming you back for another memorable experience. Sincerely, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Highly Recommended

Posted Oct 10, 2017
Pros: Very clean and upscale.
Cons: I wish I could have a place that would tell me what is a fair gratuity. It makes me sad that I have to figure this out. The staff were incredible.
Excellent hotel with all the amenities you could possibly want. I do suggest you put a little away for tips as we used the parking at the hotel. Valet and regular parking are the same rate. Tip the valet and have no worries.You can focus on all the tons of stuff there is to do. Go to the pub! Awesome beers to be had!
2 out of 5
by A verified traveler from vancouver

Posted Oct 9, 2017
It didn't look anything like the pictures. The room wasn't very clean, it was disappointing for the price.
Comment from Hotel Management
Oct 18, 2017 by Fairmont Waterfront, Hotel Management
I regret to hear that your experience fell short of expectations. Your observation does not align with our high standards and I can assure that a follow up has been completed to address this issue. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from hawaii

Fine hotel in a good location.

Posted Oct 7, 2017
Our second stay. Loved our view of the harbour. Everyone was helpful. It's right across the street from the Five Sails, an excellent restaurant. We'd come back.
Comment from Hotel Management
Oct 16, 2017 by Fairmont Waterfront, Hotel Management
Thank you so much for your kind review and staying with us again. Your compliments to our restaurant and location are greatly appreciated. We hope to see you again soon! Sincerely, Ken Flores General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto ON

Great Downtown Vancouver Location

Posted Oct 3, 2017
We stayed on the Gold floor - service was impeccable - excellent staff!
Comment from Hotel Management
Oct 16, 2017 by Fairmont Waterfront, Hotel Management
Thank you for the accolades and your high praises to our staff on Fairmont Gold. Your kind words are sincerely appreciated. We look forward to our next opportunity to delight you! Kind regards, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Oct 1, 2017
Room as advertised, comfortable and full of amenities.
Comment from Hotel Management
Oct 16, 2017 by Fairmont Waterfront, Hotel Management
Thank you for your great feedback and compliments to our guest rooms and amenities. We would love to have you stay with us again! Sincerely, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Sep 27, 2017
Great views as hotel is right across from the port of Vancouver. Reasonable prices as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location if you like waterfront activity

Posted Sep 12, 2017
Hotel staff the best Ive experienced. Friendly, courteous, helpful from concierge to maids.
Comment from Hotel Management
Sep 14, 2017 by Fairmont Waterfront, Hotel Management
I am thrilled to read that our service exceeded your expectations. Thank you for the accolades! It will be our great pleasure to host you again in the not too distant future. Sincerely, Ken Flores General Manager