Ratings based on 3,787 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Lower end 4 star.

Posted Aug 23, 2017
Pros: Location.
Cons: Food quality
Location: good downtown location
OK but not worth the cost. Dinner was extremely disappointing and overpriced.
4 out of 5
Recommended
for Everyone
by A verified traveler from maryland

nice hotel in the center of downtown Vancouver

Posted Aug 23, 2017
Pros: The staff where very helpful & friendly
Cons: The maid service,one day they did not show up until I called the desk
Location: Location is great,lots of shops & restaurants nearby
Hotel was very nice. rooms & bed were comfortable.The only bad experience is I have had two charges on my credit card since I left 10 days ago which I never made.The hotel is trying to take care of it
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Aug 23, 2017
Pros: Ambiance, service cleanliness.
Location: We are traveling on a cruise. Very convenient to our departure point.
One night only with family. Great place to stay. We all would recommend it. We had a party of 18.
5 out of 5
Recommended
for Couples
by A verified traveler from Southern CA

Nice hotel and location

Posted Aug 23, 2017
Pros: Style, comfort and location
Cons: reduce the outside noise
Location: Was able to walk most places. City is very clean and we always felt safe.
Went to Vancouver, BC for a 2 day get away prior to driving down to WA. We did Stanley Park on bikes and then had dinner at Cardero's. The next day we did the Grouse Mountain and Capilano Suspension Bridge tours. Went back to hotel to get ready and then had dinner at The Sandbar in Granville Island.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Very pleasant. The early checkin allowed us to cool off and freshen up before hitting the town.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice European style hotel

Posted Aug 22, 2017
Good downtown location, walk to lots of shops and restaurants. I do think they need to renovate the rooms, very old and worn furniture.
4 out of 5
Recommended
for Everyone
by A verified traveler from Woodinville, WA

Elegant Comfortable Hotel

Posted Aug 21, 2017
Cons: Soundproofing the windows better and quieting the HVAC system.
Location: Shopping, restaurants, parks
The Sutton Place is a a lovely hotel that I would highly recommend with only one reservation. The hotel has a European elegance, but is warm and inviting and the staff is just dynamite with incredible customer service. While the king room was on the smaller side, it was quite comfortable and nicely appointed with traditional styling. The two negatives that we would point out is how little soundproofing there is in the windows and the noisy HVAC. The city noises (e.g., several police and fire engine sirens) awakened us in the middle of the night several times and the A/C fan kicking on throughout the night awakened my husband numerous times so I can't say we slept very well. It was louder than staying in NYC! That said, I wouldn't hesitate to stay here again, but we will definitely bring ear plugs. Hopefully, they can do something about the sound proofing to quite the rooms. Unfortunately, we didn't get the opportunity to use the spa facilities so I can't speak to them, but they looked wonderful. The location is well situated to nearby shopping and numerous great restaurants and cafes.
4 out of 5
Recommended
for Everyone
by A verified traveler

Right in the heart of the city!

Posted Aug 20, 2017
Great hotel- central location to walking around the city. Excellent room- great front desk staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in the centre of downtown Vancouver

Posted Aug 20, 2017
Cons: I had to call Expedia to have my +VIP benefit of free Wi-Fi activated by the front desk.
Very comfortable beds, close to all amenities in beautiful downtown Vancouver
5 out of 5
Recommended
for Everyone
by A verified traveler from SLC, UT

Very nice staff. Good proximity to theaters.

Posted Aug 19, 2017
Pros: The staff
Cons: n/a
Location: It is near food, shopping and theaters.
Met by friendly, professional staff. Amazing views.