Ratings based on 1,469 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2018
We had a very nice room that was a pleasure to stay in. The concierge desk was always friendly and although the pool was under construction we were able to use a neighbouring hotels facilities as arranged by the Chateau. Our shower drain was very clogged prior to us which I let them know upon check-out and they made a note of it. I would stay here again.
Comment from Hotel Management
Feb 19, 2018 by The Chateau Victoria Team, Hotel Management
Thanks for your review. We are thrilled to hear that you will stay with us again! We'll confirm that the drain issue in your room has been resolved.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2018
Great location and the staff was great! Would stay again.
Comment from Hotel Management
Feb 15, 2018 by The Chateau Victoria Team, Hotel Management
Thanks! Please visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Suite

Posted Feb 14, 2018
Lots of room very clean . Will definitely go back
Comment from Hotel Management
Feb 15, 2018 by The Chateau Victoria Team, Hotel Management
Glad to hear it! We hope to welcome you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 14, 2018
Nice hotel. Good location. Good restaurants. Two minor issues: room was a bit cold as the heater was noisy/ineffective, and a rooftop exhaust fan was outside our room and audible.
Comment from Hotel Management
Feb 15, 2018 by The Chateau Victoria Team, Hotel Management
Thanks, D. We will look into the climate-control in your room. Our maintenance team has already been dispatched. Please visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Courtenay

For the price and location it was perfect

Posted Feb 13, 2018
Pros: Great location.
Cons: I didn’t like being placed in a room where there was a dog barking. I would rather not stay close to pets.
Location: Walking distance to all downtown
Was a nice quiet stay! very spacious room was nice to be able to move around the room without tripping on things.
Comment from Hotel Management
Feb 17, 2018 by The Chateau Victoria Team, Hotel Management
Thanks, Tammy! Please know you can always notify our front desk team about building noise. Our team will happily remind other guests about our noise policy. We'll also put a note on your reservation profile that you prefer to be placed on a no-pet floor. Please visit again soon!
1 out of 5
by A verified traveler

DO NOT STAY HERE

Posted Feb 13, 2018
Walls are paper thin and you can hear the neighbors perfectly.
Comment from Hotel Management
Feb 15, 2018 by The Chateau Victoria Team, Hotel Management
We are surprised and disappointed that you feel that way. Generally, we receive positive feedback on our quiet location. We hope you will consider giving us a second chance in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

good location

Posted Feb 12, 2018
no surprises about the hotel, which was great. It was clean, in a good location, quiet and the staff was very good.
Comment from Hotel Management
Feb 15, 2018 by The Chateau Victoria Team, Hotel Management
Thanks for your strong recommendation! We hope to have the opportunity of welcoming you back to Victoria soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Short but nice

Posted Jan 28, 2018
Very comfortable bed and pillows. Staff was kind and efficient
Comment from Hotel Management
Jan 29, 2018 by The Chateau Victoria Team, Hotel Management
Thank you for your kind review!
4 out of 5
Recommended
for Everyone
by A verified traveler from CR

Nice location

Posted Jan 20, 2018
Pros: Clean, friendly and close to downtown
Cons: Nothing
Used this hotel to attend a nearby conference, centrally located in the downtown core, easy walking distance to many attractions.
Comment from Hotel Management
Jan 22, 2018 by The Chateau Victoria Team, Hotel Management
Thanks, Tom!
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Getaway

Posted Jan 19, 2018
We picked this hotel from the internet and we were more then satisfied. The hotel is older but really kept up. It was close to everything. The hotel staff was very friendly and very helpful, always with a smile and a joke. The lady cleaning our room was terrific. It was always spotless. She went above and beyond. She took fantastic care of us. It was a wonderful stay and were are greatful
Comment from Hotel Management
Jan 22, 2018 by The Chateau Victoria Team, Hotel Management
Thank you for your kind review, Judy. We hope to welcome you back soon!