Ratings based on 664 Verified Reviews

3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good and close to the Royal Theater.

Posted Dec 25, 2017
This place is quite acceptable but could do with some upgrading (which they have started on the third floor). Paint and new carpeting will do wonders. The day we there, temp outside was -2 C with about 15 knots of very cold wind. The reception area was cold enough so that staff had to bundle up and make use of a portable electric heater.
Comment from Hotel Management
Dec 26, 2017 by Sinisha, Hotel Management
Dear Guest, Thank you for taking the time to respond to our survey. We could not agree more with your comments about upgrading and that is exactly why we are undertaking renovations, as we speak. We are finishing renos to 28 rooms, new carpet has been put in and we are going to be starting work on the lobby shortly. I am sure you will enjoy our hotel even more once these renos are done. Thank you again and we hope to see you soon in a "new and improved" hotel. Merry Christmas and all the best to you and family over the holidays. Best regards, Sinisha Ivaz General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo

Posted Dec 19, 2017
Not happy to be charged $9 a night for parking that wasn’t mentioned in the posting
Comment from Hotel Management
Dec 26, 2017 by Sinisha, Hotel Management
Dear Doug, Thank you for responding to our survey. I am pleased that, overall, your stay was satisfactory. With regards to parking, the parking charge should be clearly stated in all the major booking sites.If there is a site that does not inform of parking, we are certainly not aware of it so do let us know. Our parking charge is typical for Victoria downtown hotels and is very much in line with our competitors. Thank you for your feedback, we hope that you will visit again in the near future. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located

Posted Nov 1, 2017
I stayed at the hotel to attend a regimental dinner not far away. I found the staff to be friendly and welcoming, the room quiet and clean and the rates reasonable.
Comment from Hotel Management
Nov 6, 2017 by Sinisha, Hotel Management
Dear Guest, Thank you so much for taking the time to respond to our survey. I am pleased we ticked off all the key categories during your stay. Thanks for the feedback and see you soon. Best regards, Sinisha Ivaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

nice clean hotel

Posted Oct 28, 2017
Pros: friendly helpful staff, good hotel amenities
Location: in the city centre so within walking distance of it all
nice clean hotel in the city centre so close to the shops and sights,
Comment from Hotel Management
Oct 31, 2017 by Sinisha, Hotel Management
Dear Carol, Thank you for the great review, I am so pleased you enjoyed our services and location. We look forward to welcoming you back in the near future. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

A memorable stay at Quality Inn!

Posted Oct 27, 2017
Pros: Room was clean and bed was comfortable, staff are all friendly, polite and helpful.
Cons: More and wider parking spots would be very much appreciated, especially for customers who are driving bigger vehicles like pickup trucks.
Location: It is located in central Victoria downtown area, recommended points of interests are Royal BC Museum, Miniature World, Victoria Chinatown.
It was a very nice experience staying at this place. Inn is very conveniently located, a short walk can get you to any point of interests in downtown area, it is also surrounded by shops and restaurants that will suit any tastes.
Comment from Hotel Management
Oct 31, 2017 by Sinisha, Hotel Management
Dear Ben, So great to hear that you enjoyed your visit to our lovely city and had a great stay with us. We also appreciate the useful tips to other guests. I am sorry that the parking stalls are wider, we do have outside parking in our breezeway which can accommodate large vehicles. Something to keep in mind for your next visit. Thank you again and see you soon! Best regards, Sinisha Ivaz General Manager
3 out of 5
by A verified traveler from Delta

Dirty bathroom

Posted Oct 27, 2017
Toilet and surrounding floor whad traces of urine.
Comment from Hotel Management
Oct 31, 2017 by Sinisha, Hotel Management
Dear Paul, I am sorry to hear about the cleanliness issue in the bathroom. We are consistently marked very high in cleanliness by guests so this is certainly a typical experience. It appears that one of the housekeepers did not finish the room but did mark it clean in the system. Once again, our sincere apologies, we have taken measures to ensure this never happens again. Many thanks and we hope you will give us an opportunity to provide you with a much better experience. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast, BC

Excellent location.

Posted Oct 21, 2017
Cons: Facilities could use some upgrading.
Short distance to downtown and harbour. Good value for money.
Comment from Hotel Management
Oct 31, 2017 by Sinisha, Hotel Management
Dear Friedl, Thank you so much for a lovely review. I am pleased that you enjoyed your stay with us. With regards to your comment, we will be continuing with renovations to 14 rooms plus some public areas in mid-November. We look forward to presenting an improved look for your next visit. Best regards, Sinisha Ivaz General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good hotel. Close to the Harbour.

Posted Oct 19, 2017
Pros: Quiet clean, has small pool and fitness room. 20 minute walk to the harbor.
Cons: Rooms and hallways are outdated and needs renovation.
Location: Dining shops harbor close by.
Small, good clean quiet hotel 20 minute walk to the harbor. Two restaurants on site, with 25% hotel discount on food purchase. Comfortable queen size beds. Non smoking. The 1st and 2nd floors are old and dated but the third floor is newly renovated, costs $10 per night more, worth it. There is no breakfast included. Overall this is a good value for money hotel.
Comment from Hotel Management
Oct 20, 2017 by Sinisha, Hotel Management
Dear Roger, Thank you so much for taking our survey and for the kind comments. I am very pleased you enjoyed our location, hospitality and services. We look forward to welcoming you back soon. Best regards, Sinisha Ivaz General Manager
2 out of 5
by Edward

Parking is a nightmare!

Posted Oct 18, 2017 on Hotels
This hotel has 27 parking spots for the whole hotel, and you basically have to fight for a spot daily. In addition, parking is $9 a day, and they don't tell you that when you book the hotel.
Comment from Hotel Management
Oct 20, 2017 by Sinisha, Hotel Management
Dear Edward, Thank you for taking the time to respond to our survey, we always appreciate guest feedback. As you mentioned, we do have a limited number of parking spots in the hotel but overflow parking is available directly across the street from us, at the Public Library parkade. The majority of hotels in our area charge for parking and we know that our rates are more than reasonable. To the best of my knowledge, the parking charge is clearly advertised on all major booking sites. If you have found one where it is not, I would greatly appreciate if you would let us know so that we can correct that. Once again, thank you for your feedback. Safe travels. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon

So convenient for marathon weekend

Posted Oct 15, 2017
An easy walk to the race expo and the marathon start finish area, this hotel was so convenient! Nothing fancy but it was clean and comfortable, and the price was much better than most hotels in the area. We also enjoyed the little restaurant downstairs.
Comment from Hotel Management
Oct 17, 2017 by Sinisha, Hotel Management
Dear M, Thank you so much for your feedback. We are glad we contributed to your enjoyment of the marathon. I am so pleased we delivered on our key promise of delivering a clean, comfortable room in a great location and with friendly service, at a fair price. Happy travels and we hope to see you again next year. Best regards, Sinisha Ivaz General Manager