Brewpub, ocean views, open daily

Reviews of Swans Brewery, Pub and Hotel

3.5 out of 5
Swans Brewery, Pub and Hotel
506 Pandora Ave., Victoria, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 466 out of 1002 reviews" "
Rating 8 - Good. 378 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location , friendly cozy hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Swans Team on Mar 20, 2024
Hi Erin, Thank you for taking a moment to rate your stay with us here at Swans. We are honoured that you awarded us the top score, thank you! We are glad you enjoyed your stay and we look forward to welcoming you back in the future. Cheers, Swans Team

6/10 Okay

Daniel

Traveled with group
The rooms were great but I wish there was parking. I mean you have too drive down the street and pay for parking.
Stayed 1 night in Mar 2024
Response from Swans Team on Mar 18, 2024
Hi Daniel, Thank you for taking a moment to review your stay at Swans Hotel. We are happy to hear that you enjoyed your room. We are sorry that the parking situation was not ideal and caused you inconvenience. We hope to see you back again. Thanks for staying with us, Swans Team

10/10 Excellent

Gayle

Liked: Amenities
I have stayed at Swan several times absolutely love it I have never had a complaint thanks swans you're awesome
Stayed 3 nights in Mar 2024
Response from Swans Team on Mar 18, 2024
Hi Gayle, Thank you for your review of our hotel. We are honoured to have received the top score from you and we thank you for your kind words. It is always a pleasure to have you at the hotel and we look forward to welcoming you back. Thank you for your patronage. Cheers! Swans Team

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. Walk to anything downtown. Great restaurants and pubs in-house and nearby. Nice to have the full kitchen.
Stayed 3 nights in Mar 2024
Response from Swans Team on Mar 13, 2024
Hi Donald, thank you for taking the time to provide a review of your stay with us at Swans. We are glad to hear you enjoyed our pub and local area. We look forward to welcoming you back again anytime. Cheers!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Swans Team on Mar 7, 2024
Hi Michael,Thank you for taking a moment to give a score of your stay with us at Swans. We thank you for your generous score and look forward to welcoming you back again anytime. Cheers! Swans Team

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, lots of space. Nice room. Great to have a kitchen. Saturday night the noise from downstairs was somewhat loud, but other than that, it was a perfect stay.
Stayed 2 nights in Feb 2024
Response from Swans Team on Feb 25, 2024
Hello Leanne, Thank you for your review of your stay with us at Swans Hotel. We thank you for awarding us the top score on your stay. We are happy to know that you enjoyed your spacious room, the kitchens are so convenient! We would love to welcome you back anytime. Cheers, Swans Team

10/10 Excellent

613

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot with a pub on the main floor
Response from Swans Team on Feb 22, 2024
Hi Michael, Thank you for taking time to rate your stay. We appreciate your high rating and are happy that you enjoyed your time with us. We hope to welcome you back soon and thank you for your patronage. Cheers, Swans Team

10/10 Excellent

Tamer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two nights we stayed during our long weekend visit to the island were wonderful. We were very pleased. It is quiet, clean and most importantly, the rooms are very large and authentic.
Stayed 2 nights in Feb 2024
Response from Swans Team on Feb 20, 2024
Hello Tamer, Thank you for taking some time to review your stay with us here at Swans Hotel. We are honoured to have received the top score from you. We are so pleased that you enjoyed your stay and we are ready to welcome you back anytime.

10/10 Excellent

craig

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Swans Team on Feb 20, 2024
Hi Craig, Thank you for taking a moment to provide a score of your stay with us here at Swans Hotel. We are so pleased to have earned the top score from you, thank you! We look forward to seeing you back anytime!

10/10 Excellent

Amy, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Swans Team on Feb 7, 2024
Hi Amy,Thank you for taking a moment to rate your stay with us here at Swans. We appreciate your high rating and are happy that you had a wonderful experience. We look forward to welcoming you back anytime and we thank you for choosing our hotel.

10/10 Excellent

christopher

Stayed 4 nights in Dec 2023
Response from Swans Team Member on Dec 28, 2023
Hello Christopher, thank you for taking a moment to rate your stay with us here at Swans Hotel. We are honored to have received the top score from you, thank you! We are glad that you had a wonderful experience. We look forward to welcoming you back anytime and we appreciate your patronage. (The reservation was in another name, I apologize if I have addressed this massage incorrectly)

4/10 Poor

Danielle

Traveled with family
Disliked: Amenities
Make sure you really read the descriptions of the rooms. The 2nd floor studio rooms are directly above the very busy bar, which means floor shaking music until 1am.
Stayed 2 nights in Dec 2023
Response from Swans Team on Dec 11, 2023
Hi Danielle, Thank you for taking some time to provide us with a review of your stay at Swans Hotel. We are sorry to hear that the room above the pub was not a good experience for you. We hope to welcome you back to a room that is in a quieter part of the building. Thank you for staying with us.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Old time charmer. Great area, waterfront, shops, restaurants etc to explore
Stayed 1 night in Dec 2023
Response from Swans Team on Dec 7, 2023
Hi Grant, thanks for taking some time to review your stay with us at Swans Hotel. We are honoured to have received the top score from you. We look forward to welcoming you back anytime to enjoy our hotel and the amazing downtown location. Thanks for staying with us.

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Swans Team Member. on Nov 29, 2023
Hi Laura, Thank you for taking time to rate your stay. We appreciate your high rating and are happy that you had a wonderful experience. We hope to welcome you back soon and we thank you for your patronage.

10/10 Excellent

Rhiannon

Stayed 1 night in Nov 2023
Response from Swans Team on Dec 10, 2023
Hello Rhiannon, Thank you for providing a score of your stay with us here at Swans. We are honoured to have received the top score from you. We look forward to welcoming you back again anytime. Thanks so much for staying with us.

8/10 Good

Anne

Liked: Cleanliness, amenities, property conditions & facilities
Great value staying at Swans - liked my studio room - lovely wood floor. Nice kitchenette. Great view of harbour. Wonderful area - so many restaurants nearby. Lucky I am a good sleeper who can sleep through noise as there was a fair bit of noise coming up from pub and brewery - plus people on the streets. Might bother some. But I would recommend to other sound sleepers!
Stayed 3 nights in Nov 2023
Response from Swans Team on Nov 20, 2023
Hi Anne, Thank you for taking time to review your stay with us here at Swans. We appreciate your high rating and are happy that you enjoyed your stay. We hope to welcome you back anytime and we do have other types rooms that are away from the pub and street noise that you may want to try. We thank you for your patronage.

10/10 Excellent

John G

Stayed 4 nights in Nov 2023
Response from Swans Team on Nov 16, 2023
Hello John, Thank you for taking a moment to rate your stay with us here at Swans Hotel. We are honoured to have received the top score from you, thank you! We look forward to welcoming you back anytime and we thank you for choosing our hotel.

10/10 Excellent

sue

Perfect for a stay in Victoria, everything is within walking distance and at a very reasonable price
Stayed 1 night in Nov 2023
Response from Swans Team Member on Nov 13, 2023
Hi Sue, Thank you for taking time to rate your stay and give Swans Hotel some feedback. We appreciate your high rating and are happy that you had a wonderful experience. We hope to welcome you back anytime and we thank you for your patronage.

6/10 Okay

Jill

Traveled with group
Liked: Staff & service
Overall a great place to stay. Close to everything. Downside is parking is TERRIBLE! Rooms need some TLC very dated!
Stayed 2 nights in Nov 2023
Response from Swans Team on Nov 6, 2023
Hi Jill, Thank you for taking a moment to review your stay with us here at Swans Hotel. We are glad you enjoyed your stay for the most part. We thank you for your feedback regarding the lack of onsite parking and your thoughts on the decor, as such feedback helps us make improvements. We thank you for staying with us and would be happy to welcome you back anytime.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Swans Team on Oct 31, 2023
Hi Emily, Thank you so much for taking a moment to post a review. We thank you for choosing Swans and hope to welcome you back again.

10/10 Excellent

Ralf

Stayed 2 nights in Oct 2023
Response from Swans Team on Oct 25, 2023
Hi Ralf, Thank you for taking some time to rate your stay with us at Swans Hotel. We appreciate your high rating and are happy that you had a wonderful experience. We look forward to seeing you again and we thank you for your patronage.

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Swans Team on Oct 23, 2023
Hi Wes, Thank you for scoring your stay with us here at Swans Hotel. We are honoured to have been awarded the top score from you and are happy that you had a great guest experience with us. We look forward to seeing you again and we thank you for your patronage.

2/10 Terrible

Connor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. Hotel has no air conditioning and is very hot there was also multiple flies in my room that I saw before I had to check out and get a different hotel
Stayed 2 nights in Oct 2023
Response from ST on Oct 11, 2023
Hello, Connor. Thank you for taking the time to give us feedbacks on your stay. The hotel as no air conditioning, however we provide portable fans in each suite and are always happy to bring you additional ones. To properly address other matters, please contact our reception with additional information you may have as the supplemental room's quality report proceeded in view of your comment did not reflect this concern. Thank you.

10/10 Excellent

Rob

Great spot. Love a pub-hotel combo.
Stayed 1 night in Oct 2023
Response from Swans Team on Oct 8, 2023
Hi Rob, Thanks for taking some time to provide a review of your stay at Swans Hotel. We are honoured to have received the highest possible score from you and are so pleased that you enjoyed your stay. We hope to welcome you back anytime and we thank you for choosing Swans.

10/10 Excellent

Mandy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom was very messy in Pub. Sounded like someone was vacuuming at 6 am, which was noisy. We expected Pub noise in the night, but morning vacuuming seemed odd.
Stayed 1 night in Sep 2023
Response from Swans Team on Oct 2, 2023
H Mandy, Thanks for taking a moment to review your stay with us here at Swans. We are honoured to receive such a high score from you. The vacuuming you heard was the cleaning team, they start early! We are sorry that you were disturbed by the noise. We thank you for choosing Swans Hotel and we would love to welcome you back anytime!

4/10 Poor

Debbie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This property is quite run down. Rooms need new carpet, furniture, blinds. Bed was comfortable. Pictures show exposed beams in the rooms and ours were painted . Expedia showed our ck in at 3pm and hotel info was 4pm. This hotel did not live up to our expectations. Staff was just ok. Wouldn’t stay again. Plenty of options in the city center
Stayed 3 nights in Sep 2023
Response from Swans Team on Sep 23, 2023
Hi Debbie, Thanks for taking some time to review your stay with us here at Swans. We are sorry to hear that your guest experience was such that you would not return. We appreciate your feedback as it helps us to make improvements. We would welcome you back anytime and encourage you to reach out to us if there is a way we could make a future stay into a positive experience for you.

10/10 Excellent

Rick

Stayed 3 nights in Sep 2023
Response from Swans Team on Sep 22, 2023
Hi Rick, Thanks for taking some time to review your stay with us here at Swans. We thank you for choosing Swans and hope to see you back again anytime.

10/10 Excellent

Allie

Stayed 1 night in Sep 2023
Response from Swans Team on Oct 9, 2023
Thank you Allie for taking the time to review your stay. We are glad to see that you have enjoyed your visit and we look forward to see you again!Take Care

10/10 Excellent

Jeannette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
20 Stars!!!
Absolutely amazing! The staff was so friendly and willing to accommodate. We had an excellent room with private courtyard and the only time we heard anything from anyone was when the seagulls awoke in the morning! Parking can be a hassle but we found a place across the street from the hotel and though expensive, was very convenient.
Stayed 6 nights in Sep 2023
Response from Swans Team on Sep 16, 2023
Hi Jeannette, Thanks for taking a moment to review your stay with us here at Swans. We are so pleased to hear that your stay was an enjoyable one. Our staff appreciate your kind words, we strive to provide the best service possible and are happy to know that we came through for you. We do hope to welcome you back anytime, thanks so much for choosing Swans Hotel.

8/10 Good

CATHY

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Swans Team on Sep 15, 2023
Hi Cathy, Thanks for taking a moment to provide a review score of your stay with us at Swans Hotel. We hope to welcome you back soon!

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Swans Team on Sep 15, 2023
Hello Jodie, Thanks for taking some time to provide a review score of your stay with us at Swans. We hope to have you back again soon!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Clean, comfortable rooms with lots of space. Greta place to stay.
Stayed 3 nights in Sep 2023
Response from Swans Team on Sep 14, 2023
Hi Dale, Thanks so much for the stellar review of our hotel! We would love to see you back anytime. Thanks for choosing Swans!

10/10 Excellent

Melissa

Stayed 2 nights in Sep 2023
Response from CN on Oct 27, 2023
Hi Mellisa, Seeing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Swans hotel. We look forward to serving you for many years to come

8/10 Good

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Swans Team on Sep 14, 2023
Hi Connor, Thank you for providing a review score of your stay with us here at Swans Hotel. We thank you for staying with us and hope to see you again soon.

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the Great Canadian beer festival, Accommodation was spacious and clean, great vibe. A little bit noisy till about midnight though because of the pub but that was to be expected
Stayed 2 nights in Sep 2023
Response from Swans Team on Sep 14, 2023
Hi Tariq, Thanks so much for reviewing your stay at Swans Hotel. We are glad to hear that you enjoyed your stay with us and hope to welcome you back again.

10/10 Excellent

Evan

Stayed 1 night in Sep 2023
Response from Swans Team on Sep 30, 2023
Hi Evan, Thanks for taking a moment to provide a score for your stay with us at Swans Hotel. We are honoured to have received a great score from you, thank you! We would love to welcome you back anytime and we thank you for choosing Swans.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice alt architecure . Made for unique stay different from typical hotel room
Stayed 1 night in Sep 2023
Response from Swans Team on Sep 14, 2023
Hello Kevin, Thanks for taking a moment to review your stay with us. We are so pleased to hear that you enjoyed our unique property. We hope to welcome you back again and we thank you for choosing Swans.

10/10 Excellent

Merhawit

Liked: Amenities
Swans was an amazing place to stay at. Very quiet, clean and well equipped with the necessities and the staff were so lovely. It was easy to check in and out. Definitely a 10/10 service.
Stayed 3 nights in Aug 2023
Response from Swans on Sep 7, 2023
Hello Merhawit, thank you for you feedback. Our team do its best to ensure all our guests enjoy their stay here and we are very happy to hear that you had a nice visit. Take care!

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking was a disadvantage. Had to park away from the hotel. Then walk 10 minutes. Aside from this, i would stay there again. Walk to the harbour, great pubs with live music nearby. Pre covid Swans had live music, which was one of the reasons for staying there.
Stayed 1 night in Sep 2023
Response from FD on Sep 6, 2023
Thank you for sharing your experience with us. There is no parking through the hotel but there are multiple options from street parking to covered lot. The closest parking lot being, 160m away. On your next stay, do not hesitate to contact us ahead of time if you would like some assistance. Otherwise, you can use our Hotel zone while loading and unloading your belongings and the Reception have maps available to show you where are the best places to park. The pub has moved away from live music for about 6 years. If you are looking to enjoy live performance, the Hotel staff will happily direct you to places where you can still appreciate that atmosphere.

10/10 Excellent

Haley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, the girl who helped me check in was amazing and honestly she was the greatest any time I needed help. It was loud with the seagulls in the area, however honestly it was an amazing experience you are so close to the water and everything you need, I had a chance to eat at the pub and it was amazing as well. I would highly recommend this place every single time I stay in VIC or anyone does for that matter. It's such a great location with amazing people
Stayed 3 nights in Sep 2023
Response from Swans team on Sep 5, 2023
Thank you so much for taking the time to post a review, Haley!We are so happy to hear that you enjoyed your stay with us, and that our pub and friendly staff were particular highlights. We’d love to welcome you back soonSwans team

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great view, great location! I found my new hotel in Victoria!!!
Stayed 2 nights in Sep 2023
Response from CN on Sep 5, 2023
Hello Aaron,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodationsWe look forward to welcoming you back to our hotel in the future.SincerelySwans team

8/10 Good

gary

Traveled with partner
Liked: Amenities
Nice clean place. Beatiful view. Good location.
Stayed 1 night in Aug 2023
Response from Swans on Sep 7, 2023
Thank you Gary for sharing your experience.

10/10 Excellent

Laurence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Swans on Sep 7, 2023
Thank you Laurence for taking the time to let us know how we did during your last visit.

6/10 Okay

Bradley

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were super friendly and quick to respond and location is good. The rooms are incredibly tired looking. Chairs have fabric peeling off, decorations old, an outlet with no cover. Rooms have bedroom up steep stairs, but toilet /bathroom is downstairs. Not super safe walking up and down in the middle of the night. Have a stove, but no pots. In desperate need of updating!!!
Stayed 2 nights in Aug 2023
Response from Swans on Sep 7, 2023
Hello Bradley, we always try to better our services and feedback very helpful. Your reservation was made for a Condo 1 bedroom with stairs, if this was not of your liking, we also offer suites with no stairs. All our rooms come with full kitchen and essential cooking kit. There are a lot of closets indeed and it can be confusing to find the pots and pants, our Reception staff is always available to assist you in finding them. Thank you for your time.

8/10 Good

Daniette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great character! The location was ideal to be near the harbour. It was unseasonably warm so the room was very warm due to having no air conditioning unit. Cooled off at night with the windows open. The staff was very helpful in answering questions about parking in the area.
Stayed 3 nights in Aug 2023
Response from Swans Team on Sep 14, 2023
Hello Daniette, Thanks for taking a moment to provide a review of your stay with us here at Swans. We are so glad you enjoyed our wonderful location near the harbour and our staff are so pleased to have been mentioned by you in a complimentary manner. We thank you for staying with us and hope to welcome you back soon.

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Super LOUD!!!
Excellent location. Fun rooms. SO LOUD!!! Really great location within walking distance of so many sights. A great 2-floor room with little terraces. No AC so it was a little stuffy here at the end of August. I slept without any blankets. The pub downstairs PUMPS the base in the music so loud that I felt it in my bed on the 3rd floor. There was no escape from it. I had to get up at 5am so was in bed by 10. But I couldn’t sleep from the beats. Maybe they finally quieted down by 11? For this reason I can’t give it a better rating.
Stayed 1 night in Aug 2023
Response from Swans Team on Sep 14, 2023
Hi Peter, Thanks for taking some time to let us know about your stay with us here at Swans. We are glad to hear that you enjoyed the spacious room and our wonderful location downtown Victoria. We are sorry to hear that the pub kept you from getting proper rest. We hope you will come back and would love to work with you to ensure a quieter room for your next stay. Thanks for choosing Swans Hotel.

2/10 Terrible

Landon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Aug 2023
Response from FD on Oct 19, 2023
Hello Landon, We are sorry to hear that your stay was not up to your expectations. If you have a detailed feedback to share with the Hotel, or if we can assist you further, do not hesitate to let us know. We welcome comments and are always looking to better our services.

10/10 Excellent

Elissa

Liked: Cleanliness, staff & service, property conditions & facilities
First and foremost we were very impressed by the front desk service. Everyone was super friendly and knowledgeable and ready to give us recommendations. There is no A/C in the rooms and the fans provided didn’t give enough relief during the heat wave. Extremely cleanly and spacious. Great central location.
Stayed 4 nights in Aug 2023
Response from Swans Tea, on Sep 14, 2023
Hello Elissa, Thanks for taking some time to review your stay with us here at Swans. Our staff thanks you for your kind words regarding their dedication to providing great service. We appreciate that the lack of AC was not ideal and thank you for bringing it to our attention. We would love to see you again anytime and we thank you for choosing Swans.

10/10 Excellent

Elizabeth

Stayed 2 nights in Aug 2023
Response from Swans Team on Sep 14, 2023
Hello Elizabeth, Thanks so much for providing us with a score that indicates we came through for you on your stay with us here at Swans. We appreciate your patronage and we hope to see you again soon.