Ratings based on 1,588 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario

Beautifully renovated

Posted Nov 17, 2017
Enjoyed the renovations. Excellent food and service at the Q restaurant and bar.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kirkland, WA

All it's cracked up to be.

Posted Oct 26, 2017
Pros: Decor, location, kind staff, history,
If you're going to go to Victoria, stay here. PERIOD. It's just part of the overall experience. Not really worth it to save a few bucs & stay elsewhere when the hotel experience is a main part of the trip. Very kind staff & I suggest using the valet parking, as it was a darn good deal compared to self parking. Rooms are beautifully remodeled but still have that old world charm. Wouldn't consider anywhere else in Victoria. Absolutely a must to stop at the Butchart Gardens on the way in or out of town.
Comment from Hotel Management
Oct 30, 2017 by General Manager, Hotel Management
Thank you very much for the lovely accolades. We are so pleased you enjoyed your stay and look forward to your return. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Beautiful hotel in great location

Posted Oct 18, 2017
Warm greeting, easy check in and out. Friendly staff. Beautifully updated and refreshed. Grounds very well kept. Concierge very helpful. Thanks for the loaner umbrellas on drippy day. Location is excellent. Close to old town with great shops and eateries, Harbour and green space across street, parliament building is lit up at night and close by. Royal Museum next block over. Lots of tours available from in front of hotel. Fishermans wharf a short walk away.
Comment from Hotel Management
Oct 25, 2017 by General Manager, Hotel Management
Thank you for the lovely and detailed review. We are so pleased you had a chance to see so much of our beautiful city. We look forward to welcoming you again. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Made the difference

Posted Oct 16, 2017
This hotel was a fantastic experience for me and my family. They attended to every need and made sure we enjoyed ourselves. We celebrated our anniversary and we were greeted with a gift. The restaurant food was very good and the whole area is very walkable and in the middle of most sites.
Comment from Hotel Management
Oct 18, 2017 by General Manager, Hotel Management
Thank you for the lovely comments regarding your stay. We look forward to seeing you again sometime soon. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant hotel facing harbour

Posted Oct 16, 2017
Cons: Bengals staff needs to lose the attitude and be more respectful.
Excellent and exceptional. The new entrance and additions are exquisite. Must try the Q lounge.
Comment from Hotel Management
Oct 17, 2017 by General Manager, Hotel Management
Thank you for your valued feedback which will be shared. I am so pleased to read that you like our beautiful new lobby. We hope to welcome you again sometime soon. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
As expected, it was the best experience in Victoria. Exceptional service with a taste of history.
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
We are so pleased that you enjoyed your stay at our Castle on the Coast! Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA

Location!

Posted Oct 10, 2017
Great location from where we landed in our seaplane - walked to the hotel! Easy access to good food and downtown area. Staff helpful and curtious. In room breakfast was outstanding!
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Thank you for the great feedback. Our location is fantastic being so close to the sea planes as well as the harbor and other fascinating venues all within walking distance. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Niagara Falls area in Ontario

View and Closeness

Posted Oct 9, 2017
Pros: Close to pretty much everything downtown Victoria very central
Cons: Prices to use the parking lot this should be free when you are staying there. You already are paying high price because of 4 to 5 star hotel
Location: right on the bay close to government building lots of restaurants water taxis etc. very central to downtown
Very nice hotel great view of the bay very close too everything can walk to many things or take water taxi.Would recommend to anyone. The only complaint if you use there parking facilities very overpriced when you already paying high prices to stay at the hotel this should be a free option. Overall rated very high for everything would definitely go back.
Comment from Hotel Management
Oct 10, 2017 by General Manager, Hotel Management
Thank you very much for providing your valued feedback. We are pleased you enjoyed our wonderful location. The parking garage is not owed by the Empress and therefore unfortunately we have no control over the rates. We do hope to welcome you again. Sincerely, Indu Brar General Manager
5 out of 5
by A verified traveler from Qualicum Beach

Acessibility issues

Posted Oct 4, 2017
Pros: Teh l;uxury, pre dinner appies and self serve breakfast (Gold)
Cons: The width of the doors to the bathroom in the suite.
Location: IMAX and hte museum ùre right next door. Highly recommend the bicycle rickshaws for touring the downtown. The cyclists are very knowledgeable.
Being in a wheelchair I had difficulty getting into the bathroom from the suite because the doorway was about 5 mm too narrow. Other than this, the hotel was outstandingly comfortable and luxurious -- at least in the Gold wing.
Comment from Hotel Management
Oct 5, 2017 by General Manager, Hotel Management
Thank you very much for your valued feedback. I will ensure that this is discussed with our Chief Engineer for follow up. We look forward to welcoming you again. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from FORT LAUDERDALE , FL

REUNION

Posted Oct 3, 2017
Pros: EVERYTHING WAS PERFECT
Cons: NOTHING
Location: BEING IN VICTORIA IS MAGICAL
excellent Service, Friendly Crew, Perfect Breakfast, Accommodating request for Gluten free items. clean rooms, prompt service, Smile and joy to be in Empress. Balcony view is magical. Fireplace is unbelieveabily romantic
Comment from Hotel Management
Oct 4, 2017 by General Manager, Hotel Management
Thank you very much for the fantastic feedback regarding your stay. We look forward to your return. Sincerely, Indu Brar General Manager