Ratings based on 1,627 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Great Hotel to visit for historic experience

Posted Jan 9, 2018
Pros: Decoration, style, staff are very nice and accommodating. Great service!!
Cons: The rooms could be improved, they are not as nice as the pictures in the site.. don't know where those come from.
Location: Ferris restaurant is outstanding can't miss it. And go to Bard and Bankers bar is so much fun..
Great location, amazing staff. Nicely decorated and you can see the history of the place and its importance in the town history. However the rooms are not as nice as what the pictures show in expedia an bit of a let down specially considering the price. Harbour view is a complete over statement considering the tiny size of the windows, i could very well looking at a wall. Bathrooms are super small.
Comment from Hotel Management
Jan 9, 2018 by General Manager, Hotel Management
Thank you for taking the time to post your review. I am pleased that you enjoyed our wonderful guest service. I will ensure your comments regarding the room pictures are followed up with the appropriate team. We do hope we will have the opportunity to welcome you again. Sincerely, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Fragrance Free (Mostly)

Posted Jan 9, 2018
I have a sensitivity to fragrances and this hotel offered me a mostly fragrance free room and even included fragrance free soaps, etc. Every time I walked into the hotel, I got a headache from the scents they pipe into the building entry way, but by the time I got to my floor, the scent was not noticeable. (I wasn't able to eat in the restaurant/bar because they had them there, too.) I think the higher end hotels are starting to get rid of the fragrances because people are having more asthma and migraines triggered by these artificial "fresheners." Also, these chemicals are not healthy in any dose for anyone, just ask a doctor.
Comment from Hotel Management
Jan 16, 2018 by General Manager, Hotel Management
Thank you for providing your valued feedback. I am pleased that you were able to enjoy your scent free room. I will ensure that your comments are discussed with our team. We look forward to the opportunity to serve you again. Sincerely, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary AB

Top Location, friendly staff.

Posted Jan 2, 2018
Pros: Location & well cared for facility.
Cons: Good food but glass of orange juice out of the box should not be that pricey.
Location: Centrally located & within walking distance to shopping and touristy attractions.
Pleasant stay, convenient location and accommodating friendly staff.
Comment from Hotel Management
Jan 4, 2018 by General Manager, Hotel Management
Thank you for your valued feedback. I will ensure your comment regarding the orange juice is shared with the culinary team. We look forward to the opportunity of welcoming you again when you next visit our beautiful city. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Great location

Posted Dec 30, 2017
Room was bit chilly due to regulated thermostat at night. Great stay nonetheless and that's all, folks. Nnn,,nnnn,nnn,nnnnnnnnnnnnnnn,,
Comment from Hotel Management
Jan 2, 2018 by General Manager, Hotel Management
Thank you for the lovely comments about your stay as well as the valued feedback regarding your room temperature. We hope to see you again soon! Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
Nice overall. Im a grinch so the carrolers at 830 were a tad much for this lump of coal.
Comment from Hotel Management
Jan 2, 2018 by General Manager, Hotel Management
Thank you for the lovely rating and feedback. We hope to welcome you again soon! Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
Great hotel. Great staff. Clean, comfortable rooms with excellent room attendance. Kids loved the pool. Highly recommend the Empress!
Comment from Hotel Management
Jan 2, 2018 by General Manager, Hotel Management
Thank you for the lovely feedback. We are so pleased that you and your children enjoyed your stay. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel

Posted Dec 27, 2017
Pros: Its first class
Location: Close to downtown, you can walk almost anywhere in short time
We truly enjoyed our stay at the Fairmont Empress over Christmas.
Comment from Hotel Management
Dec 28, 2017 by General Manager, Hotel Management
Thank you for the lovely feedback. Sincerely, Indu Brar General Manager
3 out of 5
by A verified traveler from Singapore

Nice location within Victoria. Beautiful exterior

Posted Dec 18, 2017
Nice in term of location. Beautiful on the outside. However, rooms are a little dated, and furniture are old. Staff are not very service oriented too. Over-rated.
Comment from Hotel Management
Dec 31, 2017 by General Manager, Hotel Management
I am sorry that your stay did not live up to your expectations. We strive to provide the best guest service possible to all of our guests. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Wonderful Girls Weekend Trip

Posted Dec 15, 2017
Pros: Everything.
My three girlfriends and I had a fabulous time at The Fairmont Empress! The staff were all friendly and very accommodating. Everytime we passed an employee, they always asked us if we needed any assistance or help finding something. I will definitely come back for girls weekend, romantic weekend with the husband, or any weekend for that matter. Thank you Fairmont Empress!
Comment from Hotel Management
Dec 28, 2017 by General Manager, Hotel Management
I am so pleased that your Girls weekend was so fun and enjoyable. We look forward to seeing all of you again one day soon. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville Florida

Beautiful hotel! Great location!

Posted Dec 6, 2017
We stayed only one night in this beautiful hotel but had a beautiful room and a wonderful dinner and a lovely cocktail at the bar before and after.
Comment from Hotel Management
Dec 28, 2017 by General Manager, Hotel Management
We are so pleased you enjoyed your room and dinner and our Q Bar. We hope to see you again. Sincerely, Indu Brar General Manager