Ratings based on 1,539 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Grand Hotel for sure

Posted Sep 19, 2017
Fantastic location, beautiful facility, great amenities Expensive but worth the cost PS don't let them put you in a noisy room if they are not fully booked and you paid top dollar
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel !!

Posted Sep 15, 2017
Very helpful staff, made our stay great !! Booked a couple of tours through them and were very helpful with maps and easy to purchase. Had breakfast at the hotel and food was very good. Will definitely come back !!
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
We look forward to your return and are very pleased that you enjoyed your stay and our beautiful city. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Awesome experience

Posted Sep 14, 2017
Beautiful corner room with view of the Harbor. All amenities and friendly staff, walking distance to everything.
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
We are so pleased you enjoyed your stay with us. We look forward to the opportunity of welcoming you again. Sincerely, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Centre of everything in Victoria

Posted Sep 13, 2017
Pros: Private patio and lounge are a must have. Free breakfasts, afternoon appetizers and evening dessert and what must be the best view of the harbour.
Cons: At this price point, unbelievable they don't offer free wifi. They gave us one free night for our upgrade
The Princess is an ageless gem. Right in the middle of everything you want to see and most things are walkable. Upscale hotel admittedly with an upscale price. We upgraded to get access to the private lounge and patio. Well worth the price of the upgrade. Rooms are smaller by North American standards but very well appointed and comfortable.
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Thank you for the wonderful and detailed feedback. I am so pleased you enjoyed our Fairmont Gold lounge. The view from the rooftop is truly spectacular. We do offer complimentary wifi in our lobby, and to all of our Fairmont President Club members. There is no cost to enroll and you may do this within minutes online and enjoy a number of other benefits that are included in the program. We look forward to your return! Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from wilmington NC

Awesome

Posted Sep 11, 2017
Pros: Everything
Location: Downtown is within walking distance.
We love the hotel, staff, room and location! Can't wait to go back! High tea was amazing! Make time to go to this hotel!
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
We look forward to the opportunity to welcome you back! I am so pleased you experienced our famous Tea at the Empress. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, NS

Beautiful architecture

Posted Sep 11, 2017
Pros: I liked the spaciousness of the public areas. The furnishings were beautiful. The staff were super friendly,
Cons: Hmmmm. Can't think of anything.
Location: Did that above.
Fabulous location. Everything I wanted to do was at the hotel door. Buses to airport, Butchart Gardens, city tours park out front. Even an Imax theater next door. Toured the legislature building across the street Took the fast ferry to Seattle that docked just a short walk from the hotel.
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Thank you very much for the great feedback. Our location is second to none. It sounds like you saw lots of our beautiful city. We look forward to welcoming you again. Sincerely, Indu Brar General Manager
3 out of 5
by A verified traveler from oregon

Downton Abby turned into Mod Squad

Posted Sep 4, 2017
Pros: Bed very comfortable, lovely room.
Cons: Lower the noise level. Get rid of the pipped "music" in all the public areas.
A gorgeous old hotel which we have enjoyed over the years needed an update and boy did she get it. Take an elegant old lady and put sparkly makeup on her and turn up the noise. While our rooms were very nice and graciously updated, the public areas are loud and glitzy. The elegant old Bengal Lounge is no more, now there is a loud, small lounge in the middle of the upper lobby hall way, right across from the no longer elegant dining room which is also loud. No more elegant dining. We had planned on High Tea but decided against it given how loud the environment was. Too bad. We missed the old lady.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank you for providing your valued feedback. I will ensure your comments are shared regarding the music being too loud. We do hope to welcome you again when you next visit our beautiful city. Sincerely, Indu brar General Manager
2 out of 5
by A verified traveler from Seattle, WA

Everything that glitters ain't Gold

Posted Sep 4, 2017
$ 600.00 for the smallest room ever built, besides the bathroom was dirty and ince bucket was full of dirty water :-(
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
Thank you for your valued feedback. Our sincere apologies regarding the issues with your room. These have been forwarded to our Executive Housekeeper and are being addressed. Sincerely, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Was wonderful, the staff were very friendly. I will recommend to my family a friends this hotel
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank your kind comments and recommendation. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from slc

Incredible location to ferry shops restaurants

Posted Sep 3, 2017
Wonderful everything go the the days in down the street for a blood orange margarita :) high tea at the empress and dinner Italian Féria wow everything was incredible
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
I am so pleased to read that you enjoyed your stay. We look forward to your return. Sincerely, Indu Brar General Manager