Ratings based on 1,510 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bermuda

Posted Aug 22, 2017
We enjoyed staying at this hotel. It was very central and pleasant surrounds.
4 out of 5
by A verified traveler from toronto

Nice hotel but expensive for what you get

Posted Aug 21, 2017
Food at the restaurant should be better. The hotel is nice like all fairmont hotels but over priced given comaprative hotels in same town.
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
Thank you for taking the time to provide feedback which I will ensure is shared. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Beautiful historic hotel right on the water!

Posted Aug 19, 2017
We were in Victoria for 3 nights and stayed at the Fairmont Empress. It was a beautiful hotel that was close to everything. Rooms are on the small side, but very historic building that has been renovated recently. Don't forget to have a drink on the Terrace at sunset!! Staff is helpful & super friendly!! Would definitely stay again!! Restaurant and bars are nearby. Very convenient!
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Thank you for the lovely feedback. I am so pleased to read that our staff was so helpful. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

A very nice step back in time

Posted Aug 19, 2017
Pros: On the harbour is a beautiful setting for this majestic hotel
Cons: Having a small printout included in with the room key,much like internet access card, refreshing guests on some simple manners on conducting themself
Location: The amazing care butchardt gardens does on the grounds is well worth the stroll
Very well maintained property, modern updates, always enjoy the step back in time, wall history tells a lot
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
Thank you for your valued feedback. We look forward to the opportunity to welcome you again one day! Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from OC

Outstanding staff and service

Posted Aug 18, 2017
Everything about our trip to Victoria was Perfect and made all the better by the attentive and kind staff of The Empress. Take time to use the on site Bicycles too. A wonderful way to tour more of this beautiful destination
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you for the lovely comments. We look forward to your return. Sincerely, Indu Brar General Manager
1 out of 5
by A verified traveler from Canada

Nice place, terrible stay.

Posted Aug 18, 2017
Overpriced, tiny room, air conditioning failed to work even after being fixed. Loud guests outside kept us up all night. Unfortunately our experience was terrible and will never stay at this hotel again.
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
Our sincere apologies for your issues you encountered during your stay with us. We strive to provide and relaxed experience for all of our guests. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Optimal location and five star service

Posted Aug 17, 2017
My daughter and I had a wonderful experience at the Empress! We had a cozy and charming room with all of the amenities that you would expect in a fine hotel. The thing that makes this a five star hotel is the service. We were always treated with the utmost respect, addressed by name by everyone, and received excellent service. We went to afternoon tea, had treatments at the spa, enjoyed room service, and used concierge services--all were top rate in service and quality. I would recommend this hotel to everyone.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you very much for the great feedback. We are very pleased that you and your daughter had a wonderful experience! Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from OC, CA

Posted Aug 9, 2017
Pros: The grounds were beautiful and well manicured. It was close to everything.
The staffs were extremely sweet and helpful. We were greeted with friendly smiles from the first day. Even the cleaning staff looked happy working there.
Comment from Hotel Management
Aug 10, 2017 by General Manager, Hotel Management
Thank you for your review. We sincerely appreciate your feedback and look forward to another opportunity to serve you. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

A great Hotel

Posted Aug 7, 2017
Pros: Location.
Cons: Nothing
Location: Near the center of Victoria and multiple transportation hubs.
The entire Staff from Reception to Housekeeping to Waitstaff and Concierge were professional, efficient and pleasant.
Comment from Hotel Management
Aug 10, 2017 by General Manager, Hotel Management
Thank you for your lovely review. We sincerely appreciate your feedback and look forward to another opportunity to serve you. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from hayfork ca

Posted Aug 7, 2017
The staff were all very courteous and professional. Our room was very clean and maintained perfectly during our stay. A delightful experience.
Comment from Hotel Management
Aug 10, 2017 by General Manager, Hotel Management
Thank you for your review. It's great to hear that you enjoyed your stay and we look forward to seeing you again. Sincerely, Indu Brar General Manager