Ratings based on 1,295 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vancouver Island
Room Requests DeniedPosted Sep 1, 2017
Cons: Room ready on time, room requests honoured.
This hotel was up to par with what I would expect for a Marriot with the exception of room requests and room readiness. When booking, I booked one king room and a second room with two queens/doubles. Upon check-in, I was told that the reservation I had in writing for these two room types was denied because I booked through a third party - Expedia. Not only that, but our rooms were not ready on time. I was travelling with my 90 year old Grand mother who was in need of a nap, we sat in the king room that was ready waiting for her two bed room so she could have her nap. After waiting 90 minutes, her room was finally read and it also had a king. WHY BOOK WITH EXPEDIA IF I CAN'T GET THE ROOMS THAT I WANT?!?!?!
for Everyoneby A verified traveler from saskatoon
Excellent location.Posted Aug 28, 2017
Pros: Location, clean rooms, and the staff they have working there are awesome.
Location: The hotel is very close to the wharf, Government house, Museum, IMAX, Government street shops, The Empress Hotel, Craigdarroch Castel is a 30 min walk
We had a great family vacation. Everything was within walking distance, the wharf, fantastic restaurants, pubs, and shops. We would definitely stay at this hotel again. The staff were a wonderful help with planning outings and giving recommendations for excursions.
for Everyoneby A verified traveler from brisbane
Fantastic hotel servicePosted Aug 26, 2017
Pros: Nothing to dislike
Cons: None we experienced
Location: Unable to take advantage
We had to stay in Victoria due to a personal accident/injury. The hotel was so comfortable, accommodating, helpful and friendly that it minimised the trauma. Victorians overal were so friendly and helpful. We would love tome back and stay under different circumstances.
for Everyoneby A verified traveler from bluffton, SC
Perfect location near the harbourPosted Aug 24, 2017
The concierges at this hotel were the best I have ever encountered. We were assisted with all our itinerary needs both before and during our stay.
for Everyoneby A verified traveler from new york
Nice hotel and locationPosted Aug 23, 2017
We enjoyed our stay. Room was clean and comfortable. Our rooms were nice and we qere able to check in early.
for Everyoneby A verified traveler from Vancouver, BC
Walking distance to a lot of placesPosted Aug 22, 2017
Hotel is pretty central, walking distance to a lot of places.
for Everyoneby A verified traveler from Powell River, BC
Clean ComfortPosted Aug 18, 2017
Pros: Cleanliness, comfortable beds, quiet rooms, friendly staff
Location: Located downtown makes this a perfect hotel for those who enjoy walking to experience this beautiful coastal city.
My daughter and I chose wisely when we stayed at the Marriott for our mother daughter weekend. The staff are friendly and helpful. The room was clean and beds very comfortable. The location is perfect for walking around downtown Victoria. We really enjoyed our stay and will be back again.
for Everyoneby A verified traveler from Calgary
Great hotel, room & amenities. Close to the cityPosted Aug 15, 2017
Everything was wonderful - the staff, hotel & location!
for Everyoneby A verified traveler from calgary
Decent HotelPosted Aug 15, 2017
Great location! Nice staff! Easy access... the British bar close by is great... the rooms were older but clean...
for Everyoneby A verified traveler from Ottawa
Great hotel in VictoriaPosted Aug 4, 2017
Pros: All staff were friendly and helpful Walking distance to everything of interest within central Victoria
Location: Close to ferry from the US, Museum and waterfront. Tours also begin nearby.
Wonderful staff, great location in central Victoria - we were able to park the car and walk everywhere.