Suite, 2 Bedrooms, Waterfront View | Balcony view

Reviews of Victoria Regent Waterfront Hotel & Suites

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 774 out of 1006 reviews" "
Rating 8 - Good. 175 out of 1006 reviews" "
Rating 6 - Okay. 24 out of 1006 reviews" "
Rating 4 - Poor. 23 out of 1006 reviews" "
Rating 2 - Terrible. 10 out of 1006 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay on a family getaway! Our suite was very comfortable, and quiet. Spacious, excellent for pack of teenagers. Beautiful view of the harbour, excellent shopping and restaurants all within walking distance. Definitely our new "go-to" in Victoria!
Stayed 1 night in Mar 2024

8/10 Good

MiHee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right off the water and has great view. Also the unit is large and was a great place for a family.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, attentive staff
Stayed 1 night in Mar 2024

4/10 Poor

Rueben

Liked: Cleanliness, staff & service, property conditions & facilities
The bar outside was very loud.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very enjoyable stay and will definitely be back!
Stayed 1 night in Mar 2024

10/10 Excellent

JAMES, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view and location
Stayed 1 night in Mar 2024

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua, Canyon Country

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Dec 2023

10/10 Excellent

qi

Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious rooms
Stayed 1 night in Mar 2024

10/10 Excellent

J

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. The suite was lovely and clean. Beautiful view.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access great walkable location
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free safe parking. Staff was excellent. Convenient location.
Stayed 1 night in Jan 2024

10/10 Excellent

Lorren

Liked: Cleanliness, staff & service
It was very nice…..but quite pricey
Stayed 3 nights in Feb 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

JIANDONG

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything but noisy on a Saturday night
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We drive an electric vehicle. Having 2 fast chargers available was a very pleasant surprise.
Stayed 1 night in Feb 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Ruolin, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, fantastic stuff.
Stayed 1 night in Feb 2024

10/10 Excellent

HuiHui

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location,great view of the ocean
Stayed 1 night in Feb 2024

10/10 Excellent

Miroslav, Port Coquitlam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views. Walkable distance to everything. Very friendly and nice staff. They went above and beyond to make our stay even better. Thank you very much for a great experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing suite, tons of space and a gorgeous view.
Stayed 1 night in Feb 2024

10/10 Excellent

Linda, Les Coteaux

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing starting with secure, underground parking. The hotel was perfect location for being central to downtown, the Inner Harbour and Chinatown. Service was excellent and they kindly gave us a complimentary upgrade to a gorgeous suite overlooking the Harbour. Everything was beautifully appointed, clean and very comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Tana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a mix of residents and guests. It feels more like a condo bldg than a hotel in some ways. If you get a suite with a kitchen, the suites are huge and have wonderful views of the harbour. The regular rooms are roomy with huge bathrooms and have balconies with table and chairs. Great restaurants nearby. Loved my stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Parmeet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
cleanliness and the hospitality was very good
Stayed 2 nights in Jan 2024

4/10 Poor

Erik

Business traveler
Liked: Cleanliness, staff & service, amenities
Loved my room and the view but it was so noisy i barely slept
Stayed 1 night in Jan 2024

10/10 Excellent

Carlynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, beautiful room and view will definitely be back.
Stayed 1 night in Jan 2024

2/10 Terrible

Brian

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a beautiful property with a fantastic view of the harbour. Unfortunately, the heat was not working in the suite, and I ended up wearing my down jacket to bed at 1:00 AM. After more than 50 years of staying in Hotels I would have to say this was my worst experience ever. I know that things happen, but the staff was not sympathetic to my experience and made it sound like it was my fault that the heat did not work. After discussions with the General Manager, she finally conceded that I should not have to pay for a $350 room with no heat.
Stayed 1 night in Jan 2024
Response from Staff & Management on Jan 23, 2024
Thank you for your kind words about our location and views! We're sorry to see a 1-star rating though, as we care deeply about our guests experience. We want to assure you that upon inspection, there is nothing wrong with the heating system in the room or the hotel though. Perhaps there was a misunderstanding in operating the thermostat? We encourage guests to reach out to our front desk promptly if they experience any issues so we can address them immediately. We did discuss this matter with the you yesterday, and reiterated that our front desk team is available 24/7 to assist with any concerns, including adjusting the thermostat or arranging room changes if necessary. We wish you all the best in your future travels.

10/10 Excellent

Ayantu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time. I had left some of my needs at home but the hotel has already prepared everything that we needed for the trip. I can’t wait to come back
Stayed 1 night in Jan 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like that they immediately told me I must tell my guests to leave at 11pm when they weren’t being loud but it’s ok and I understand why. What a beautiful room and property. Ben at the front desk was awesome!
Stayed 1 night in Jan 2024

10/10 Excellent

Carmen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, a great stay in a wonderful hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Siyi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in a harbour view suite and it was huge and very well appointed: linen was clean and soft, heating responsive, furniture well maintained and comfortable, and the balcony spacious with a great view. One important caveat: being on the water in a middle floor means you can hear EVERYTHING from all around the harbour. And doubly so for the bar downstairs and people on the pier below.
Stayed 2 nights in Dec 2023

10/10 Excellent

Harris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

OLUWASEUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Chengzhi, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Hanieh

Stayed 2 nights in Dec 2023

4/10 Poor

Lila

Hotel is in midst of badly needed renovations.
Stayed 1 night in Dec 2023

10/10 Excellent

Siri

Stayed 1 night in Dec 2023

4/10 Poor

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too noisy on city side
What matters to me, in the end, is that I get a good sleep. Noise from local pub or nightclub kept me awake until almost 2 a.m. With earplugs it was better but could not avoid the vibration of the constant bass. I can't blame a hotel for the surrounding noise but I would not stay in this hotel again unless I could afford the water side where we stayed once before and it was fabulous!
Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The staff was so accommodating with every request and we had many! Veejay is such a great guy. He made us feel so welcome. What an asset! Can’t wait to return.
Stayed 4 nights in Dec 2023

10/10 Excellent

min

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views ! Wonderful holiday stay . Clean & Walkable and easy parking onsite . Perfect five star Hotel experience Dec 2023 ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic room. Driveway to garage was difficult to get to. Would stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
The folks at the hotel were all amazing. Provided great suggestions that worked out very well.
Stayed 3 nights in Dec 2023

10/10 Excellent

Barry, Qualicum Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely at the top of our list for future trips
Stayed 2 nights in Dec 2023

10/10 Excellent

Alin Rose

Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Stayed 2 nights in Dec 2023