Ratings based on 2,856 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sj

Very nice hotel

Posted Jul 25, 2017
The hotel is great, clean, quiet, close to every "attraction" in Washington. Staff is nice, and the room is quite comfortable. The pool and gym great. The parking it's expensive however, but I guess all Washington parking lots are
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
Arturo, thank you for sharing your experience at Hilton Garden Inn Washington DC Downtown. We are glad to know you loved the convenience of our location and were impressed with the service you received from our courteous associates. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Brian Reymann, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant hotel in downtown DC

Posted Jul 23, 2017
Pros: Staff is helpful, room is roomy and comfortable, and internet works well.
Cons: Was 100 degrees, and A/C was belabored.
Location: Great breakfast place across street, Gallery -- like a modern cafeteria.
Friendly staff, comfortable room, well located. I travel to DC to work in nearby office. This is first rate option.
Comment from Hotel Management
Jul 24, 2017 by General Manager , Hotel Management
Thank you for sharing the highlights of your stay at Hilton Garden Inn Washington DC Downtown. We are delighted we met your expectations for a wonderful stay. Thanks for being our guest, and we look forward to seeing you again soon. With warm regards, Brian Reymann, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Warm and Friendly

Posted Jul 19, 2017
The staff was friendly and very accommodating. The hotel is centrally located, so you're able to walk to many sites
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
It was our pleasure accommodating you at Hilton Garden Inn Washington DC Downtown. We appreciate you sharing your review with other travelers, and we are delighted you were 100% satisfied with our service and ideal location. Thanks once more for choosing our hotel, and we look forward to your next visit with us. Sincerely, Brian Reymann, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

Nice hotel

Posted Jul 18, 2017
The staff was very nice and friendly pleasant and I will come back the room was very nice and clean
Comment from Hotel Management
Jul 19, 2017 by General Manager , Hotel Management
Lala, thank you for sharing the highlights of your stay at Hilton Garden Inn Washington DC Downtown. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We can’t wait to welcome you back soon. Sincerely, Brian Reymann, General Manager
2 out of 5
by A verified traveler from PA

Poor wifi, not great for business stays

Posted Jul 17, 2017
Pros: Bed was comfy
Cons: Response from front desk. Wifi
Location: A few good restaurants nearby
So disappointed. I had to dial into work meetings and completed missed them. I called to report the wifi to the front desk. They said they would send someone up, but no one came. I was missing shampoo and conditioner when I got there. There was a large group in the hallway at 2 am. After multiple calls and complaints to the front desk, I don't think they did anything and eventually the group fell asleep.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Dear S, thank you for staying with us and for sharing your feedback. We hope you will accept our apologies for being slow to respond to your requests regarding the poor WiFi service. Please be assured that what you experienced is not normal at our hotel, and we are currently having our IT team take a closer look. We apologize for any inconveniences and missed opportunities this created. We hope you will return soon to see this was an isolated incident. With warm regards, Brian Reymann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Quick walk

Posted Jul 10, 2017
Located 2-3 minute walk away from the whitehouse. Right next to the CoSi healthy sandwich and soup restaurant. On the north east of the White House. Close to pretty much everything. Nice hotel, great customer service and overall a clean place to stay. We had our room all the way on the 14th Flor right next to the elevator but never hear the noise elevators make. The daily fruit water was great and so was the helpful staff. Thank you for the great price and comfort. The bed is really stiff. It is not a spring mattress. But you get used to it and learn to love it. The sleep was great.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Melik, it's a pleasure to read your fantastic review of the Hilton Garden Inn Washington DC Downtown. We are thrilled that you enjoyed our ideal location as well as got a great night's sleep. We hope to see you again whenever your travels bring you our way. Regards, Brian Reymann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Jul 6, 2017
Every staff member was very helpful and friendly. The hotel is directly across the street from a metro station so incredibly convenient. I have nothing bad to say!
Comment from Hotel Management
Jul 7, 2017 by General Manager , Hotel Management
Thanks for the awesome feedback. We are delighted to know our location was perfect for your needs and that you were impressed with the excellent service provided by our associates. It was such a pleasure hosting you at Hilton Garden Inn Washington DC Downtown, and we look forward to welcoming you back soon. With warm regards, Brian Reymann, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Greta location, excellent staff

Posted Jul 6, 2017
The hotel is in a great location, central to pretty much everything. The staff couldn't be nicer or more helpful. The room was clean and comfortable. Would definitely stay here again!
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Wow - Monica, thank you for making Hilton Garden Inn Washington DC Downtown a part of your travel plans. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was such a pleasure serving you, and we look forward to welcoming you back soon. Best, Brian Reymann, General Manager
2 out of 5
by A verified traveler from Toronto

AC Noise All Night Dirty Carpet Old Tub

Posted Jul 4, 2017
Pros: The staff were nice, specially at breakfast.
Cons: Fix the AC noise Wash the carpets!!! Change the tubs. There are new companies doing bath fitting and they place a new tub on top of the old one.
Location: Nice location
This hotel should be in better condition that it is right now. Very nice location but even when I turned off the AC we still got the same amount of noise as if we had it on, I imagine from the other rooms. It was hard to fall asleep so we were tired all day. The carpet inside the room was very dirty, how hard is for them to have them washed once a week?? I did not want to walk barefoot on it as it had dark stains all over. The parking/Valet was beyond expensive per day BE AWARE! We did not get a shower cause the tub was darkened by the years of use. It looked dirty and old.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for staying with us and providing feedback. We apologize for any oversights in the preparation of your room and the inconvenience this caused. Your feedback has been shared with the team in order to avoid such mistakes in the future. We appreciate your patronage and hope we have the opportunity to serve you again. All the best, Brian Reymann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 4, 2017
Great location and very clean close to the White House
Comment from Hotel Management
Jul 5, 2017 by General Manager , Hotel Management
Thank you for your wonderful feedback of Hilton Garden Inn Washington DC Downtown. We are pleased that you enjoyed our close proximity to the White House. It was our pleasure hosting you, and we look forward to welcoming you back soon. Regards, Brian Reymann, General Manager