Ratings based on 2,194 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Just OK

Posted Oct 16, 2017
Location: I thought it would be closer to the White House. The walk to the metro to get to the National Mall is about 6-8 blocks.
We were two women traveling together and they put us in a handicapped room on the first floor. The bathroom has handicapped accessible so very little counter space in the bathroom. The bathroom was old and outdated. A couple of times the bathroom was not adequately cleaned. The door to the room was very hard to close and open. You had to slam it to insure it was closed which those around us probably did not appreciate as it was very noisy. The first floor was accessible by an open staircase from the lobby. For safety purposes, would have preferred a room accessible by the elevator as it required key access. The upside of the hotel was the staff--especially the bar tender and the desk clerk. Desk clerk gave us good restaurant recommendations. Our room was also available before normal check-in which we appreciated. We did not use any of the other facilities.
Comment from Hotel Management
Oct 18, 2017 by Hotel Staff, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Nice hotel, close to Whole Foods

Posted Oct 14, 2017
We saved so much on food on this trip thanks to the proximity to a whole foods and the fridge and microwave in the room. It was great! As for the hotel, staff were friendly and helpful and the rooms were great and the beds were comfy. My only complaint was that the water pressure was poor and with DC's hard water, it makes showers longer. But that was minor. So many proper sized, fluffy towels makes you forget that part. The rooms seemed quiet from neighbour and street noise but the air conditioner might seem loud to some. That sound helps me sleep better so I liked it. Free laundry in good machines! I didn't expect that, it was a great surprise. Cabs are plentiful and cheap from that location if you're not into walking. It was a straight shot to the Metro. There is a bike share rack close to this location as well. If I ever get a chance to visit this fascinating city again, I'll definitely look up this hotel.
Comment from Hotel Management
Oct 16, 2017 by Hotel Staff, Hotel Management
Thank you for your review of our hotel and for your nice comments about our staff. We are pleased to hear that you enjoyed your stay with us, especially some of our popular amenities. We hope that you will visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice hotel close to DC tourist spots

Posted Sep 30, 2017
We stayed at this hotel for our day trip to DC. We booked this hotel because we stayed there in the past and like its close proximity to some main attractions in DC. We seem to believe it's been remodeled since our last stay two years ago but regardless was a nice, clean place to stay and great price when comparing to hotels close by. While we didn't interact much with the staff other than checking in, they were attentive and courteous. Someone even called shortly after we got to our room to make sure everything was good and asked if we needed anything. Would definitely stay there again and recommend to anyone visiting DC.
Comment from Hotel Management
Oct 2, 2017 by Hotel Staff, Hotel Management
Thank you for your review of our hotel and for your nice comments about our staff. We are pleased to hear that you enjoyed your stay with us, especially our newly remodeled guest rooms. We hope that you will visit us again.
1 out of 5
by A verified traveler

i wont back there

Posted Sep 26, 2017
Pros: nothing
Cons: ensuring the cleanliness of the place
bugs and rats in the restaurant, reception and no one care.
Comment from Hotel Management
Sep 28, 2017 by Hotel Staff, Hotel Management
Thank you for your candid comments. We have no record of a guest reporting this incident to our staff and this certainly does not sound like our hotel, however we have notified the management of both the front desk and restaurant with your concerns.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good hotel near tourist attractions

Posted Sep 24, 2017
Good hotel given the price. Reasonably close to all the tourist attraction. About 15 mins walk to White House and museums.
Comment from Hotel Management
Sep 26, 2017 by Hotel Staff, Hotel Management
Thank you for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. We hope that you will visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok, Thailand

Surprisingly excellent

Posted Sep 18, 2017
Pros: Updated rooms
Location: Great proximity to the main city and to the increasingly trendy 14th street corridor.
After staying at a large hotel across town, I moved to this Holiday Inn largely for its proximity to a family member. I expected that it would be good, but not great. I was overwhelmingly surprised. Besides the great location, this hotel had spotless, comfortable and updated rooms, good internet and free water. I had fantastic sleeps here, was charmed by the cheery front desk staff, and just was very pleased with the whole thing. I would return in a heartbeat.
Comment from Hotel Management
Sep 19, 2017 by Hotel Staff, Hotel Management
Thank you for your review of our hotel and for your nice comments about our staff. We are pleased to hear that you enjoyed your stay with us, especially our newly remodeled guest rooms. We hope that you will visit us again.
1 out of 5
by A verified traveler

Don't waste your time and money

Posted Sep 12, 2017
Hotel was not like the pictures. Small room and small beds. Staff VERY rude when we asked for a refund. People smoking weed, doing drugs, etc. not family friendly
Comment from Hotel Management
Sep 15, 2017 by Hotel Staff, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. Although we are unable to completely research your concerns with the information that you have provided, we appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Nice hotel close to everywhere.

Posted Sep 7, 2017
Nice place , next time i go 5 days, my family was happy
Comment from Hotel Management
Sep 8, 2017 by Hotel Staff, Hotel Management
Thank you for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. We hope that you will visit us again.
2 out of 5
by A verified traveler from new you , NY

Posted Sep 4, 2017
I chose by Expedia a room for 5 people (2 adults and 3 children) including two full beds and additional bed for my little boy.The room wasn't enough for us. They give me first room with one king bed , I complained so they gave me another room with two full beds but smaller than other, when I asked for bed for my little son they said I have to pay more, but I already paid more 15$ because of him. I chose the choice which included breakfast. At the morning they said to me the buffet only free for adult and there free menu for kid but it's included only pancakes and eggs so my kids look at me sad . I think it is not fare to pay more to let my kids eat from buffet what they want.
Comment from Hotel Management
Sep 7, 2017 by Hotel Staff, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Nice hotel but quite walk to everywhere

Posted Sep 4, 2017
Pros: the staff
Cons: the plumbing
Location: there is not much near the hotel. some cafes. it is a 15-20 min. walk for all the cafe,restaurant and bars. the white house and museums was 30min.
Our stay was ok. the staff was very nice and did their best to accomodate us. our first room had a very bad smell and they changed it for us right away. the second one was ok, stil a little smelly. it had a nice breakfast but I would advise for people with kids to buy the breakfast for kids from buffet. the childrens menu is very limited and the kids obviously want whats in the buffet. we weren't aware the kids had a seperate menu as part of the breakfast deal. over all it was nice stay.
Comment from Hotel Management
Sep 6, 2017 by Hotel Staff, Hotel Management
Thank you for your review of our hotel and for your nice comments about our staff. Please accept our sincerest apologies for the problems that you encountered during your stay due to the problems with your original room. Please be assured that these issues will be looked into. We are pleased to hear that you enjoyed your stay with us. We hope that you will visit us again.