Ratings based on 171 Verified Reviews

4.4 out of 5
76% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
In DC on business. Very efficient check in-- staff was very nice.
Comment from Hotel Management
Sep 14, 2017 by Donte Johnson, GM, Hotel Management
Thanks so much for the love! I'm glad the team took great care of you. Come see us again the next time you're in town. Sincerely, Donte General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines, IA

Beautiful Hotel

Posted Sep 9, 2017
Pros: Comfortable, visually appealing.
Cons: Vegan dining options.
Location: Fabulous Ethiopian restaurant, Lalibela, about two blocks away.
The property is lovely and my individual room large and well-appointed. The restaurant menu was appealing but there were no vegan offerings; it would have been good to have that option. The location in downtown DC is very convenient; closest Metro stops are Dupont Circle and Farragut North, each about a 15 minute walk. Free WiFi in room had a very good connection.
Comment from Hotel Management
Sep 11, 2017 by Donte Johnson, Hotel Management
Hi Jenna, Thank you for the awesome review! I'm so glad you enjoyed your visit. I'll connect with Chef Jonathan on beefing up the vegan options on the menu. Come see us again soon! Sincerely, Donte General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from london uk

Nice hotel within walking distance of sights

Posted Sep 9, 2017
Lovely large room nice clean crisp bedding. Separate dressing / wardrobe area. Huge bathroom with large soft towels. Radiator bar very noisy even loud music at 7am when having breakfast. Food nothing special would recommend eating elsewhere.
Comment from Hotel Management
Sep 11, 2017 by Donte Johnson, Hotel Management
Thank you for sharing some feedback about your experience with us. I'm glad you enjoyed your visit overall. I'm really sorry about the disruption. There should be no loud music anywhere in the hotel at 7a. We'll make sure this isn't an issue in the future. Thanks so much for letting us know. Hope to see you again soon! Donte General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great boutique hotel

Posted Aug 25, 2017
Loved my stay at the Mason and Rook. The only reason I did not give it a five star rating is that my room was very noisy as it was on the side of the outdoor bar/restaurant. The hotel did offer to move me to another room but the noise did die down by 11 pm. If they had been booked solid I would have been out of luck.
Comment from Hotel Management
Sep 4, 2017 by Donte Johnson, Hotel Management
Thanks for the review! I'm glad you enjoyed the visit. I'm so sorry about the noise from the bar. I'm glad the team was helpful and that the bar ultimately quieted down. Come see us again soon. We'd love to have you back! Sincerely, Donte General Manager
3 out of 5
by A verified traveler

Nice but not Great

Posted Aug 12, 2017
Pros: The modern look.
Cons: Better cleaning service.
Location: Restaurants near ex. Shake shack, tThe Commissary, There is a 711 and a Whole Foods around the block. White House is 4 miles away.
This hotel is a boutique Hotel. It was fairly clean except there were stains on the rug and some dust in the air conditioning vents. It had a nice 4ft pool on the roof top which closes at 5pm to turn into a bar. We did hear some loud music in our room at night and we were located on the 6th floor. The area can be compared to the Village area of New York City. The are several homeless people on 14th street but not directly in front of Hotel. Nice stay at hotel but not worth returning to.
Comment from Hotel Management
Aug 21, 2017 by Donte, Hotel Management
Hi Tony, Thank you for staying with us and for taking a moment to share some feedback. I'm happy to read that you enjoyed your visit with us. Really sorry about the carpet. We'll get that all sorted out. Thanks again for the visit. Have a great evening! Sincerely, Donte General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great little boutique hotel near everything

Posted Jul 24, 2017
Pros: cool and quiet, large spacious shower
Cons: room maintenance, fixtures, cabinets, and cleaning the rug stains
I really like the Mason and Rook and so far, it's my favorite hotel to stay when I'm visiting DC. This is the second time I've stayed there and the room was as cool and as quiet as I remembered. I really like the size of the bathroom showers as well, as other ones in DC I've stayed are usually super small. There were a couple things with the room in terms of maintenance that do need attention: 1) the bathroom light switch works intermittently and needs to be replaced, 2) the cabinet door hinge to the mini-refrigerator was broken and needs to be fixed 3) there were several rug stains on the floor from spills, particularly one at the end of the cool grey couch, that really do need to be cleaned. Overall, I still really enjoy the mason and rook and would stay there again.
Comment from Hotel Management
Jul 27, 2017 by Donte, Hotel Management
Hi Alex, Thanks for the feedback. It's great to read that you've enjoyed your stays with us. We'll get on top of the room items you noted. I'm really sorry about that. Sincerely, Donte General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Nice but a bit disorganized...

Posted Jul 6, 2017
Pros: Great valet service.
Very nice boutique hotel. Comfortable, large room. Reasonably priced. The only hiccup was room service. We ordered RS breakfast the night before and when it didn't arrive during the 15 minute window the following morning, we called the kitchen. I needed to call twice because I was disconnected. They had no record of the order. Rather disorganized. The kitchen said they would have the order at our room within Ten minutes. Twenty minutes, no food. Other than that disappointment, the hotel was nice.
Comment from Hotel Management
Jul 27, 2017 by Donte, Hotel Management
Hi Nav, Thanks so much for staying with us and for sharing some feedback about your experience. I'm really sorry about the room service snafu. That should've never happened. We're capable of much better and that's what we'll be delivering moving forward. Hope to see you again soon. Sincerely, Donte General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Little Gem

Posted Jul 2, 2017
Never stayed in a Kimpton before, but took a punt as we couldn't fault the price against other hotels in Washington. Extremely happy with the hotel and glad we chose it! We chose to upgrade to a larger room with a roll-top bath which was well worth it; bathroom was spacious with a large walk-in shower + separate bath. I also liked the fact the toiletries they gave you were full size bottles- a small detail but much better than those fiddly little things you get. Room itself was also large with a big flat screen TV, safe + fully stocked mini bar and other amenities e.g razer. Another small detail that made a difference was the fact there were USB charging slots on the bedside lights which were very handy. Decor is described as "masculine" by the hotel, which although is true, I loved it myself as it's very modern and contemporary. The bar/restaurant called "radiator" is what I would describe as quirky and feel that it tries a bit too hard. Location of the hotel is good- great selection of restaurants down the road to eat at and is a 20 minute walk to The White House/The Mall. Couldn't comment on the pool as never got to use it- problem was it was only open 9am-4pm and we spent all that time out exploring. In summary, a clean, contemporary hotel with large rooms, great service and great location. Probably one of the best hotels I've stayed in- highly recommended to couples/business travelers/families with older children.
Comment from Hotel Management
Jul 27, 2017 by Donte, Hotel Management
Hi Stephanie, Thanks so much for the awesome 5-star review! I love the details about your experience in here. Sorry about the pool hours. If we were legally able to keep it open later we absolutely would. But, alas. Come see us again soon. We'd love to have you back. Sincerely, Donte General Manager
5 out of 5
by Caroline

Posted Jun 23, 2017 on Hotels
Great hotel in very central hip area. Just a few blocks from all the restaurants on 14th. nice, big, comfortable rooms.
Comment from Hotel Management
Jun 26, 2017 by Donte, Hotel Management
Thanks so much for this awesome 5-star review! I'm glad you had a great time and we hope to see you again soon. Sincerely, Donte General Manager
4 out of 5
by A verified traveler

Great location

Posted Jun 13, 2017 on Hotels
Nice design in lobby. Not enough water pressure in the shower. Room a little too large!
Comment from Hotel Management
Jun 15, 2017 by Donte, Hotel Management
Thank you for taking a moment to share some feedback. We'll get the water pressure sorted out. I'll take "too large" as a compliment on the room size. Thank you for that, as well. Hope to see you again soon! Sincerely, Donte General Manager