Ratings based on 1,704 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Candiac, Qc

Nice hotel in downtown area!!

Posted Dec 5, 2017
Pros: Proximity to everything!!
Cons: The price of parking!!!
In town for sporting events. Hotel located 5 minutes from Caps game and close to many restaurants and bars. Also not a long walk from White House area!!
Comment from Hotel Management
Dec 9, 2017 by D Smith, Hotel Management
thank you for sharing
5 out of 5
by A verified traveler

Nice hotel, friendly staff, close to lots of resta

Posted Nov 30, 2017
Pros: Staff very friendly and great customer service.
Location: Museums, restaurants, shopping in close proximity.
Close to lots of great restaurants within walking distance. Great brunch on Thanksgiving morning. Nice areas in the lobby to relax with family and friends.
Comment from Hotel Management
Dec 4, 2017 by d smith, Hotel Management
thank you for sharing
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2017
Excellent customer service. I locked myself out of my room and the concierge/security staff assisted me within minutes.
Comment from Hotel Management
Dec 4, 2017 by d smith, Hotel Management
thank you for sharing
3 out of 5
by A verified traveler

good location but too noisy

Posted Nov 28, 2017
Pros: location, room
Cons: Breakfast service could be improved. Noise - Explain to guests that partying at night is fine outside the hotel & near the bar but not near the rooms
Location: good location in DC downtown.
Too noisy, too many people partying the whole night - not easy to sleep in this hotel. The breakfast service is a disgrace (the breakfast is also overpriced).
Comment from Hotel Management
Dec 4, 2017 by d smith, Hotel Management
thank you for sharing
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2017
Bummed that our check in was delayed but the rest of our experience was great
Comment from Hotel Management
Nov 24, 2017 by D Smith, Hotel Management
thanks so much for sharing
2 out of 5
by A verified traveler

Perfectly fine if all you’re looking for is a bed

Posted Nov 22, 2017
The lady at check in was so rude. After 12+ hours of traveling, we were so excited to get to our hotel and the lady who checked us in was so rude and made me feel unwelcome. She rolled her eyes when I asked about valet parking. I picked this hotel because we’ve had great experiences on the west coast with Renaissance Hotels and this one fell way below. The rooms are incredibly old, have a funky smell, the shower has no water pressure. I would not recommend. After reading everyone else’s reviews, I thought this would be a great place. Now I’m questioning if those reviews are all “advertisements.”
Comment from Hotel Management
Nov 24, 2017 by D Smith, Hotel Management
thank you so much for sharing
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimire

Best stay

Posted Nov 19, 2017
This was one of the best hotel stays we have had. Staff was very nice from vallet to front desk. Our room was clean and had a lot of neat features that most hotels don't offer and the price was very reasonable for what you get. We will be back!
Comment from Hotel Management
Nov 20, 2017 by D smith , Hotel Management
Thank you for sharing
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Upscale

Posted Oct 16, 2017
This hotel was very nice. The staff was great and the location was awesome.
Comment from Hotel Management
Oct 18, 2017 by DSmith, Hotel Management
Thank you so much for sharing!! We hope you visit our hotel again soon!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Good location, close to Verizon (CapOne?) center, chinatown, convention center. Comfortable room.
Comment from Hotel Management
Oct 10, 2017 by D Smith, Hotel Management
As a valued rewards member, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Washington.
5 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

Nice modern hotel, centrally location

Posted Oct 9, 2017
This was a birthday weekend trip, checking was a smooth process, room was nice and clean. Warm and friendly staff, the concierge did a great job at directing us on where to go and things to do, he even went to the extra mile to inform the staff at our evening event that is was my birthday. This was a lovely experience and we would definitely return for another visit.
Comment from Hotel Management
Oct 10, 2017 by D Smith, Hotel Management
As a valued member, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Washington.