Ratings based on 1,640 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was very thoughtful.

Posted Aug 17, 2017
Pros: Lots to do nearby. Two subway stations in walking distance.
Cons: The parking garage is a maze. It takes work for first timers to find where the elevator to the hotel is. But once you know, the next time is easy.
Location: Restaurants, convention center, arena, movie theater.
I stayed here a few months ago. The front desk guy remembered me, and seemed to me give the exact same room! I thought that was pretty cool. Usually in the evenings the hotel locks all the doors except for the front door. This time I was here for a convention, and noticed that the hotel kept all the doors open in the evening, given all the people there for the events. I thought that was pretty thoughtful and proactive. It was very hot and humid outside, so the powerful AC in the hotel lobby felt good every time walking in. The room itself was very clean. There is a fridge. The water pressure of the bathroom faucet is very powerful, and hot water comes quick. However, the showerhead appears to be a modern style water-conservation model, where the water comes out lightly like rain. As such, it takes longer to wash out the shampoo and feel clean. There is a parking garage under the hotel with elevator that leads directly into the lobby, but it's not free.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Very good hotel

Posted Aug 17, 2017
Pros: as above
Location: Restaurants nearby, walking distance to mall and museums, high end shopping nearby.
Well located with restaurants nearby, walking distance to mall, large clean room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Convenient hotel near Convention Center

Posted Aug 7, 2017
Pros: Friendly staff, Lobby was great for socializing with friends and family
Cons: Better exercise and swimming facilities - not what we had expected
Location: Within walking distance to diverse restaurants, the Art Gallery, Convention Center.
We spent 5 days here combining work training and family vacation. We found it convenient, close to transportation and even walkable for restaurants and sightseeing. We would have liked a better workout room and swimming pool that was available for family use.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, no-hassle stay.

Posted Jul 11, 2017
Pros: Location.
Both check-in and check-out were quick and easy. The room is what you would expect, with no major issues. There is a fridge in the room. There is a parking garage under the building with an elevator that leads directly to the lobby. However, you have to find that elevator to park close to, and this parking garage is kind of a maze for people new to the hotel. I've stayed here before so I just drove straight to a parking space near that elevator. You will not go hungry staying here. In addition to the typical hotel bar area, there is a small snack shop near the hotel elevators with sandwiches and other small snacks. Outside the hotel, the location is right near Chinatown, so it's a short walk to many restaurants. There is also a convenience store nearby in case you need small items. The arena, convention center, and subway stations are short walking distance. There is a movie theater right next to the arena in case you want to catch a new movie. At night, the hotel locks all the doors except the main entrance. So if you left out a back door earlier in the day and come back at night, you have to walk all the way around to the main entrance to get back in.
Comment from Hotel Management
Jul 17, 2017 by D smith, Hotel Management
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to the Chinatown

Posted Jul 9, 2017
I didnt like the staff. They have 2 types. Welcome and front desk very gentle; same as valet parking. Any other person really nasty. Not a good place for disable people or any medical urgency.
Comment from Hotel Management
Jul 17, 2017 by D smith, Hotel Management
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Mateo

No free WiFi

Posted Jul 6, 2017
Giving a 4 star beca0use of lack of free WiFi in the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton FL

Great location!

Posted May 31, 2017
Perfect... beautiful hotel. Huge lobby with lots of sitting areas.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2017
Great staff and amenities. Made the experience easy and stress free
5 out of 5
by Betsy

Posted May 20, 2017 on Hotels
Comment from Hotel Management
May 24, 2017
On behalf of Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us!
5 out of 5
by Christopher

Posted May 20, 2017 on Hotels
Comment from Hotel Management
May 24, 2017
On behalf of Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us!