Ratings based on 1,950 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Great hotel, walking distance to everything

Posted Nov 12, 2017
We went here for our sons 16th birthday, entrace of hotel was beautiful, staff was exceptionally nice, especially Innocent the concierge! Room was clean but tight with 2 queen beds. We walked to most things, so it was a good location too. We were very satisfied and will plan a trip back again in the spring!!
Comment from Hotel Management
Nov 13, 2017 by Jennifer, Hotel Management
Thank you for choosing The Madison to celebrate your son's 16th birthday. We are pleased to hear that you enjoyed your stay and are looking forward to welcoming you and your family back in the spring! Safe travels :-)
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel that doesn’t break the bank

Posted Nov 10, 2017
Stay was very nice and beds were very comfortable. Helpful staff and clean rooms. Would definitely stay again.
Comment from Hotel Management
Nov 13, 2017 by Jennifer, Hotel Management
Thanks for staying with us. We appreciate your feedback and are looking forward to welcoming you back to The Madison in the near future. Safe Travels!
2 out of 5
by A verified traveler

Not what I expected.

Posted Nov 10, 2017
Arrived to a room that had a strange oder and a bed that was completely lumpy. In addition there was construction on the road the hotelwas on and the road was completely closed off to cars. This led to Uber/Lyft drivers not being able to get to the hotel which forced me to use a cab (who somehow was able to get on the closed street) which was pricier.
3 out of 5
by A verified traveler from Ladera Ranch, CA

Lack of Hot Water

Posted Nov 10, 2017
There was no hot water in my room. And it was not repaired when I asked them to repair it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, Fl

Classy

Posted Nov 10, 2017
Professional, helpful and friendly staff. Beautiful hotel with comfortable spacious accommodations.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

One night stay

Posted Nov 9, 2017
Spent one night at a conference. Very comfortable. Fast service at door. Walking distance to good restaurants. Short cab ride from Union Station.
Comment from Hotel Management
Nov 13, 2017 by Jennifer, Hotel Management
Thanks for staying with us. We appreciate your feedback and are looking forward to welcoming you back to The Madison in the near future. Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Nice hotel, close to the white house and mall

Posted Nov 8, 2017
Overall it was very good. The hotel is close to the white house and national mall, so it is easy to get to places. The hotel and room was very clean and in good condition. I rated condition as a 4 because there were only a couple of minor things. One, the toilet got running once so I had to jiggle the handle. Two, the shower curtain had a broken hole (for the hook) in one spot. These were just so minor of issues though. I really liked it there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2017
Great staff. Great room. Check in was easy and staff was accomodating.
Comment from Hotel Management
Nov 13, 2017 by Jennifer, Hotel Management
Thanks for staying with us. We appreciate your feedback and are looking forward to welcoming you back to The Madison in the near future. Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from guatemala

Posted Oct 31, 2017
Excellent hotel, everything was perfect. The only recommendation is to add more options in the menu of the restaurant, specially in the room service, thank you
3 out of 5
by A verified traveler from minnesota

Posted Oct 21, 2017
No in-room coffee machine; no continental breakfast; no lobby coffee I could find; no complemtary bottle of water. First hotel I’ve stayed in without any of these amenities.