Ratings based on 1,163 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Carlsbad, CA

GREAT in ALL Aspects!!

Posted Aug 25, 2017
GREAT location to city center, friendly staff, rooms are spacious, modern and very clean. Overall very satisfied!
Comment from Hotel Management
Aug 28, 2017 by Anika Müller - Online Reputation Manager, Hotel Management
Dear guest, Thank you very much for your stay at our hotel and for your very good online review. It was a pleasure for us to overall satisfy your expectations and we appreciate your lovely comment. See you soon. Kind regards, Your team from the Hyperion Hotel Dresden am Schloss, Anika Müller - Online Reputation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from fl, usa

Great location wonderful room

Posted Jul 29, 2017
Extra large room on top floor. Comfy bed and pillows. Free Wi-Fi and minibar. Nespresso machine in room. Close to many cafés, museums, churches, and shopping. Friendly staff.
Comment from Hotel Management
Aug 15, 2017 by Anika Müller - Online Reputation Manager, Hotel Management
Dear guest, Thank you very much for your stay at our hotel and for your very good online review. It was a pleasure for us to overall satisfy your expectations and we appreciate your lovely comment. See you soon. Kind regards, Your team from the Hyperion Hotel Dresden am Schloss, Anika Müller - Online Reputation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Perfect Location!

Posted Jul 27, 2017
The hotel is comfortable and modern. The staff is helpful. I decided to stay another night as I was so pleased. Lots of shops nearby and an easy walk to all the historic sights, museums and river walk.
Comment from Hotel Management
Aug 15, 2017 by Anika Müller - Online Reputation Manager, Hotel Management
Dear Guest, Thank you for your stay at the Hyperion Hotel Dresden am Schloss and for taking your time to give us your feedback. We hope to have the pleasant to welcoming you back again soon. Kind regards, Your team from the Hyperion Hotel Dresden am Schloss, Anika Müller - Online Reputation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Nice hotel

Posted Jul 21, 2017
Pros: Location
Cons: make the bathroom more private
Location: Central to everything
The hotel is modern and beautiful. As we arrived, we were a bit confused as the hotel had just changed its name. We were still looking for the old name. Our room was clean and comfortable. The bathroom setup was a bit awkward. It was elevated on a white marble step-up pedestal, which was a bit of a hazard in the dark. The two sinks were open to the rest of the room and separate toilet and shower areas were partially enclosed (open on top) by the frosted glass. It gave little privacy and made it impossible to go to the bathroom at night without turning on the lights in the room. The location was amazing, just steps away from everything! We could walk to every attraction in town. Around the hotel there was a lot of shopping and restaurants. The staff was extremely friendly and helpful. The hotel had parking area withing the public garage about 5-minute walk away. However, there is apace in front of the hotel to load and unload the car. The lobby was huge and had a bar and a restaurant.
Comment from Hotel Management
Jul 25, 2017 by Lars Ziegenhorn, Area Manager Ost & Team, Hotel Management
Dear Alex, We thank you for choosing our Hyperion Hotel Dresden am Schloss for your stay in Dresden. We are delighted to read that you praise our central location and our service. The modern room design with the open bathroom shall excite a friendly and pleasant atmosphere. Of course we can offer our guests as well nice rooms and suites with a closed bathroom. We would be pleased to welcome you back in the near future. Kind regards, Lars Ziegenhorn, Area Manager Ost & Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern Hotel in heart of attractions

Posted Jun 12, 2017
Super helpful staff, great room, great location. Food good but abit pricey.
Comment from Hotel Management
Jun 15, 2017 by Lars Ziegenhorn, Area Manager Ost & Team, Hotel Management
Dear guest, thank you so much for your recent stay and your great feedback. It is nice to read that you enjoyed our service and our rooms. We are looking forward to welcoming you back again. Kind regards, Lars Ziegenhorn, Area Manager Ost & Team
5 out of 5
by Marvin

Dresden adventure

Posted May 28, 2017 on Hotels
Great hotel, great spot, helpful staff, expensive breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx NY

Great hotel across from Royal palace

Posted May 9, 2017
Large comfortable room, everything in excellent working order, clean, quiet and well-located ... Would definitely recommend to anyone visiting Dresden
Comment from Hotel Management
May 22, 2017 by Lars Ziegenhorn, Area Manager Ost & Team, Hotel Management
Dear Eric, thank you so much for your recent stay and for taking time to rate us. It is an honor to us, that you liked our rooms and our location. We are looking forward to welcoming you back again. Kind regards, Lars Ziegenhorn, Area Manager Ost & Team
5 out of 5
by A verified traveler

Posted Apr 12, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017 by Swissotel Dresden, Hotel Management
Lieber Gast, vielen Dank für Ihren Besuch und Ihre 5-Sterne-Bewertung. Wir hoffen, dass Sie uns bald wieder besuchen. Herzliche Grüße, Stefan Winistörfer, General Manager & Team
2 out of 5
by A verified traveler from US

The hotel credit card exchange rate is terrible

Posted Apr 6, 2017
I use credit card to pay when I check out but when I received my credit card bill . I found out the hotel exchange rate from Euro to NTD is really terrible bad. It cost me 5% -10% extra due to bad exchange rate It is really not a good transaction rate. I feel like been cheated
Comment from Hotel Management
Apr 10, 2017 by Stefan Winistörfer, General Manager & Team, Hotel Management
Dear Lisan, we thank you for your stay in our Swissôtel Dresden Am Schloss and for taking time to share your experiences with us. Unfortunately we cannot influence the exchange rate for payments with your credit card. In this case please contact your bank directly. We hope to have the pleasure to welcome you back in the near future. Kind regards, Stefan Winistörfer, General Manager & Team
5 out of 5
by A verified traveler

Elegant hotel in central Dresden

Posted Apr 2, 2017 on Hotels
This was our second visit to this elegant hotel. On arrival we were offered a paid upgrade to a roomwith large windows and very high ceiling. A problem with warm water in the shower was quickly fixed. The staff was very discreet and polite. The attractions of the city are only a few steps away, which is to be highly appreciated on cold winter days. The hotel is highly recommended for the comfort-seeking traveller.
Comment from Hotel Management
Apr 5, 2017 by Swissotel Dresden, Hotel Management
Dear guest, we thank you for choosing our Swissôtel Dresden Am Schloss for your stay in Dresden. We are glad to read that you praise our rooms and our service. We hope to welcome you again in the near future. Kind regards, Stefan Winistörfer, General Manager & Team